Lexus of Sacramento

I've been working with Christina since I bought my first Lexus 300. She has a professional demeanor and is always ready to listen to my concerns about my Lexus 350. I trust her judgment, and I appreciate Lexus 300. She has a professional demeanor and is always ready to listen to my concerns about my Lexus 350. I trust her judgment, and I appreciate her professionalism. I have always been satisfied dealing with Lexus of Sacramento. More

Brought my vehicle in for routine service on a fairly busy morning. It was a quick, professional, and easy experience. busy morning. It was a quick, professional, and easy experience. More

I pretty much just worked with Tony who I met as a result of an initial on line search. I made an appointment with Tony. Although there was not a match for the car I was interested in trying out, I kept hi of an initial on line search. I made an appointment with Tony. Although there was not a match for the car I was interested in trying out, I kept his information and contacted him again when i saw a car pop up on Guru early one morning. I called again, and set up an appointment for later that morning. Tony went over the specific features and we did a test drive. He answered my questions and assured me I would have follow up help after purchase! I really have appreciated to Tony’s patience in working with me on this far more technically challenging car than my 2015 Lexus! More

First, I want to give praise and a thank you to Carlos Cave for his professional help and knowledge when purchasing my certified 2020 Lexus 350 two months ago. I left the dealership feeling safe and confi Cave for his professional help and knowledge when purchasing my certified 2020 Lexus 350 two months ago. I left the dealership feeling safe and confident that I had made the right choice. Two months later I had a flat tire and because I have an old cell phone i couldn't get Lexus Roadside Assistance or AAA. But, I did get Carlos. He "went the extra mile" and had Roadside Assistance call me! My son-in-law got there first and put the spare tire on and I got home safely. I called and made an appointment to bring my car in the next day. Secondly, on my way to the dealership riding with a spare tire the pressure light comes on and starts to blink!! My home is about 35 miles from your dealership. By the time I got there, my blood pressure was high and I had said every prayer I know! This is when I meet Darron Malone because Carlos was busy and he left me in good hands. Darron is also very professional, polite, and knowledgeable. He looked at the "blown-out tire" and had all four tires checked. Darron explained the paper work and said I need two new tires. Now my blood pressure goes up again and I let him know. But Darron is patient and we were both glad to see Carlos check in with us but had to return to his customer. I did get two new tires. But before I left I had Darron check the tire pressure light and it was still lit up! This is where Darron "went the extra mile" and took the car back to get checked. Sure enough the pressure sensor had been damaged and was replaced due to the thoughtfulness, knowledgeable, and patient Darron Malone. Thank you for helping an old lady in time of need. Lexus of Sacramento is the Best! Rita Jones . More

Staff are very nice and helpful specially V listen me carefully and did my vehicle ready on time carefully and did my vehicle ready on time More

Excellent job by Gus as always. Service was done on time and car was returned washed and ready to go. Service was done on time and car was returned washed and ready to go. More

Always a great experience at Lexus of Sacramento service department. Service consultant Tracy is the best. I always make my appointments with her because she is knowledgeable, nice and professional. My bra department. Service consultant Tracy is the best. I always make my appointments with her because she is knowledgeable, nice and professional. My brake service on my RX350 was completed earlier than expected and Tracy called right away to let me know. 5 star service, thanks Tracy Phan Chan! More

Service was prompt. Gustavo explained the service my car needed. He answered all of my questions. He was most professional & I felt comfortable conversing with him. Gustavo explained the service my car needed. He answered all of my questions. He was most professional & I felt comfortable conversing with him. More

Had an excellent service of my Lexus TX 350. It was fast and got my car back super clean. My service advisor V was outstanding, very helpful, polite and knowledgeable. Thank you Sacramento Lexus It was fast and got my car back super clean. My service advisor V was outstanding, very helpful, polite and knowledgeable. Thank you Sacramento Lexus for a great service. More

Today’s service at Lexus of Sacramento was great. Service Advisor Homer introduced himself to me and explained the service due. I found Homer both professional and friendly. I waited for my vehicle Service Advisor Homer introduced himself to me and explained the service due. I found Homer both professional and friendly. I waited for my vehicle. The new text messaging program keeps the customer advised as to the progress being made . I left Lexus of Sacramento in a timely manor and extremely satisfied. Thank you Homer and your Lexus Service Team More