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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,001 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,001 reviews

May 20, 2024

Quick no nonesene transaction by Travis and his manager. Trade in quote was also decent right off the bat, but matched a previous appraisal. Would do business here again. More

by Brian P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis Glessner
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May 21, 2024 -

Lexus of Sacramento responded

Brian, it's great to know that Travis and the team at Lexus of Sacramento provided you with a smooth transaction. We appreciate your feedback and look forward to working with you again in the future!

May 20, 2024

They were organized and friendly atmosphere. Willing to listen, good customer relationships, Fair practice, and fair pricing More

by s112920
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Keon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Glessner
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May 20, 2024 -

Lexus of Sacramento responded

We're glad to know you had a positive experience with our team at Lexus of Sacramento. We strive for excellent customer service and fair pricing, so it's great to see that reflected in your visit. Thanks for the review!

May 20, 2024

Excellent service and a pleasant buying experience. Reasonable flexibility on pricing. No high pressure tactics. Highly recommended based on experience with Travis, Peter and Kal. More

by rwhillman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Agerton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Jaber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Glessner
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May 20, 2024 -

Lexus of Sacramento responded

Thanks for the positive feedback! We're glad to know Travis, Peter and Kal provided a pleasant buying experience at Lexus of Sacramento. Enjoy your new ride!

May 18, 2024

I feel that I was given superior service by everyone I came on contact with. More

by CARLENANAWROCKI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Saelee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in Finance
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May 20, 2024 -

Lexus of Sacramento responded

Thanks for choosing Lexus of Sacramento! We are glad to hear that our team provided superior service.

May 17, 2024

Great customer service! My precious car was well cared for and great maintenance. Thank you so much. More

by turnertoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Lexus of Sacramento responded

We're delighted to know you had a great experience with our customer service at Lexus of Sacramento. Thank you for trusting us with your car's maintenance, we look forward to serving you again!

May 15, 2024

I was initially disappointed because they did not honor the price l was promised because they had to trade it from another dealer. It was only on my own search where I found a lower price before they would More

by RW0524
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Agerton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Armstrong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Axtell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Lexus of Sacramento responded

We're sorry to learn about the initial disappointment, but glad that things turned around and you had a good experience with Peter at Lexus of Sacramento. We appreciate your feedback as it helps us improve our service!

May 12, 2024

Fantastic customer service! They always provide solid straight forward information! The detailers are exactly that, detailed! Hands the best consistently! Gus is great to wor More

by shawna_sbn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Lexus of Sacramento responded

We're so glad to know you've had a fantastic experience with our team at Lexus of Sacramento, especially Gus! We strive for transparency and attention to detail in all we do. Thanks for the review!

May 11, 2024

Respectful, not pushy, clear in the offer and the calculation if the final price. Knowledgeable More

by NATALIA.PAU
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grace Lykins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Lexus of Sacramento responded

Thank you for reviewing Lexus of Sacramento! It was so kind of you to share your experience, Natalia.

May 10, 2024

The first services for my new vehicle were reasonable . I came in for the 15 k service which was way too expensive and did not include an oil change . All the items I was charged for are included for free More

by dcoleman4566
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Carson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Lexus of Sacramento responded

I'm sorry to read that you found our 15k service pricing not up to your expectations. We strive for competitive prices and complete transparency with all services provided. Your feedback is valuable as it helps us improve our offerings and customer experience. If you'd like to discuss this further or have any other concerns, please reach out directly at your convenience. Thank you, Bryon Burdette - Sales Manager - bryonburdette@lithia.com

May 10, 2024

Helpful and responsive. Travis was nice to work with via text message. We made the deal. More

by jon.huntoon
Recommend Dealer
Yes
Employees Worked With
Travis Glessner
Report | Print
May 10, 2024 -

Lexus of Sacramento responded

Jon, Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad Travis was able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

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