Lexus of Route 10

My experience at Lexus of Route 10 was by far the best I have had when leasing a vehicle. Don Lombardi is a true professional and not only made sure I was comfortable with the lease package, but when it ca have had when leasing a vehicle. Don Lombardi is a true professional and not only made sure I was comfortable with the lease package, but when it came time to pick up the GX460, I was in and out of the dealership very quickly. The entire transaction was smooth and easy and I would highly recommend Don and this dealership to anyone in the market for a Lexus. More

Scott Naft is the reason we drive over an hour to visit Lexus of Route 10. And we went home in the new RX350 with a smile on our faces. Scott is responsive and hard-working. I sent out an email request Lexus of Route 10. And we went home in the new RX350 with a smile on our faces. Scott is responsive and hard-working. I sent out an email request for information on Sunday to several dealerships in NJ. Scott was the first one to call me on early Monday morning while most others did not respond until in the afternoon. He was always quick in addressing my questions and followed up relentlessly without being pushy. He stayed in the office until 8PM every evening so my assumption/conclusion is he's able to be competitive in pricing since he's probably 50% more productive than others. Scott is open and candid. He showed us what cars he had, what he could do in pricing, and what detailed costs we would expect to see when we pay which he never deviated from. Scott is knowledgeable and trustworthy. We had also dealt with a couple other salespeople in another dealership whose assertion of their product was plainly wrong or misleading. Everything that Scott told us about his product was accurate and helpful towards our decision-making. Lexus of Route 10 is reinventing itself from Warnock Lexus by hiring more people like Scott. And that's what a successful business should do. More

The people are so courteous and professional. The waiting area is fantastic. You never wait for more than 45 mins to one hour. Overall the best dealership in the area. Light years better than Tri- waiting area is fantastic. You never wait for more than 45 mins to one hour. Overall the best dealership in the area. Light years better than Tri-County in Little Falls. More

The overall experience was one of the best and easiest I have ever had at a car dealer, including other Lexus and Infiniti dealers. First class, friendly and not pushy at all. have ever had at a car dealer, including other Lexus and Infiniti dealers. First class, friendly and not pushy at all. More

Joe Fass was remarkably professional, personal,accommodating, and willing to spend a considerable amount of time with me during the leasing of my new Lexus. He introduced me to all the Le personal,accommodating, and willing to spend a considerable amount of time with me during the leasing of my new Lexus. He introduced me to all the Lexus staff, who greeted me with a smile and enthusiasm. Eric Ruby facilitated my introduction and repeatedly inquired as to my satisfaction and answering all questions. I left the dealership with a great car, a fair deal, and with a most impressive opinion of Joe Fass and the entire dealership. As a former Lexus leaser, I felt very welcomed back into their family. More

Joe Fass provided the best car buying experience in my lifetime. Joe was very knowledgeable and patient with a passion for Lexus. He covered every aspect of our transaction flawlessly. His follow up call lifetime. Joe was very knowledgeable and patient with a passion for Lexus. He covered every aspect of our transaction flawlessly. His follow up calls in the days following my purchase ensured my satisfaction completely. Thank you, Joe! More

Tamara was my initial contact person. She was helpful, courteous, and friendly. I met Frank (Pre owned sales Mgr) and Eric Saltz (salesperson) when on site. Both were professional, friendly, and provided courteous, and friendly. I met Frank (Pre owned sales Mgr) and Eric Saltz (salesperson) when on site. Both were professional, friendly, and provided me with excellent customer service. This experience was SO VERY different from my other car purchase experiences. I truly appreciate the non-pushy sales experience! Maddy also was also fun to deal with! Glad I had the opportunity to have this buying experience! More

Joe Fass is not only a sales professional he is also very competant in many different areas. Joe was very helpful and even assisted me with roadside service. competant in many different areas. Joe was very helpful and even assisted me with roadside service. More

I have owned a Lexus RX350 for 5 years. After purchasing my first one the dealer called early and put me into a new car prior to my lease expiring. They went well. This time however, began as a disaster and my first one the dealer called early and put me into a new car prior to my lease expiring. They went well. This time however, began as a disaster and ended better than I could have hoped for. I was duped in to the dealer by a sales rep, who i had previously used with a promise of again putting into a newer car prior to the expiration of my lease. I told him I needed to spend less and reminded him there was a year remaining on my lease. After wasting 90 minutes of my and my husbands time, he informed me they could not do the deal as there was to much time left on my lease. Enter Eric Ruby the manager. I talked to him two weeks later and relayed the story. He worked his magic, reprimanded the sales person, put me into a brand new car for less money than I had been paying and all with an outstanding sales person, Christine Festa. They were both so solicitous, helpful, and fair that I would have not problem returning to do business there once again. Unfortunately they had had some issues with sales people and others handling paperwork. Eric Ruby was on it in a heart beat to ensure that those issued never happend again. Christine truly bent over backward to ensure that I knew everything about the car and was able to answer every single question, and I had plenty. Lexus of route 10 is a winner. More

I have owned 5 Lexus since 1993 and always had them serviced at Warnock Lexus (now Lexus of Route 10) because it was convenient to my home.. I had never purchased one at that location because the sales serviced at Warnock Lexus (now Lexus of Route 10) because it was convenient to my home.. I had never purchased one at that location because the sales department was extremely hard to deal with and their prices were always waaaay above other dealers. I was in last week to have my wife's '08 ES350 serviced and wandered over to the sales dep't to waste some time. Joe came over to me, asking to help and I explained why I was there (service), but I was considering trading in my other, '05 ES330. I told him about my past experiences there but he assured me we could work out a deal Well, he was right, and I wound up buying MYSELF (my wife always got the new one and I got the hand me down) a new ES350. Joe bent over backwards to accommodate my requests and we eventually reached our agreement. The new management and sales force is now working very hard to build back the business and I couldn't be happier. Joe Fass handled everything from start to finish and even had more pretzels made for my wife when they ran out today while picking up my new car. I now have a dealership that I can go to from sales to service. Now I have to get him to take me fishing so I can tell if his "fish tales" are true or not. More