Lexus of Route 10
Whippany, NJ
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Right after I wrote my previous review Brad Vail contacted me. He was extremely professional and apologetic for my experience. He was definitely willing to make it up to us in any way possible. That contacted me. He was extremely professional and apologetic for my experience. He was definitely willing to make it up to us in any way possible. That is what I was referring to, good, professional, customer service. Thank you Brad, I am sure that next time the service will be impeccable. More
I had the pleasure of dealing with Deborah Amster at Lexus of Route 10. She really helped me in purchasing my first (relatively new) vehicle and made the process seamless. I'm very excited about my new Lexus of Route 10. She really helped me in purchasing my first (relatively new) vehicle and made the process seamless. I'm very excited about my new car and have Deborah to thank for it. More
This was a seamless transaction and I want to thank Tammy Debaro for her intelligence, prompt answer to my questions either by text or phone and her welcoming us to Route 10 Lexus. We are new to Route 10 Le Debaro for her intelligence, prompt answer to my questions either by text or phone and her welcoming us to Route 10 Lexus. We are new to Route 10 Lexus and you were recommended by our friend, Ron Joffe who is service director at Crystal Toyota.. Thank you for outstanding customer service More
I purchased two cars from Eric Saltz. He made the process painless and he was very creative in leveraging manufacturer rebates and lease rates combined with Costco Auto Program pricing. Not rushed a process painless and he was very creative in leveraging manufacturer rebates and lease rates combined with Costco Auto Program pricing. Not rushed and patient. He explained the differences and advantages of the two models we were considering. Very happy with Eric and the dealership. More
I had the pleasure of dealing with Deborah Amster at Lexus of Route 10. It was pleasurable car buying experience! Her no pressure attitude made it easy for me to make the purchase! Her attention to deta Lexus of Route 10. It was pleasurable car buying experience! Her no pressure attitude made it easy for me to make the purchase! Her attention to detail and follow up was exceptional. If you are in the market for a Lexus, look her up! More
I was fortunate to have Andrew Tirpack to take care of my car maintenance few times. He is an outstanding professional always helpful, trying to offer the best and least expensive (when possible) solutions. car maintenance few times. He is an outstanding professional always helpful, trying to offer the best and least expensive (when possible) solutions. He explains in detail all required work and advises if an item is a safety issue and urgent and what can be done in the future. More
Went in for an oil change and wound up leaving my 2017 GX460 for the 2021 LX 570. What an awesome experience. Thank so much to Tammy and Pete GX460 for the 2021 LX 570. What an awesome experience. Thank so much to Tammy and Pete More
I've been a Lexus of Route 10 customer for years. Outstanding customer service is something they truly not only believe in, but practice! Jose Loidi, the sales manager is the nicest, most sincere sal Outstanding customer service is something they truly not only believe in, but practice! Jose Loidi, the sales manager is the nicest, most sincere sales manager I've dealt with as a Lexus of Route 10 customer. And, Brad Vail, the Client Relations Director, is amazing and strives to ensure a very pleasant customer experience. They are truly the best, especially during these challenging times of COVID. Unfortunately, a few weeks ago I had to go the emergency room, and felt insecure about my overall safety with the pandemic. I feel 150% more safe and comfortable going to the showroom as I purchase my new car, a gorgeous NX 300. They are taking every safety precaution to ensure a safe environment for not only customers, but also their employees. This is both astonishing and amazing during this time of COVID. If you need a new Lexus, please go see the folks at Lexus of Route 10. They truly care about the customers, and this has been a consistent factor with me for over 5 years! You can't ask for more when purchasing a new Lexus! More
Tammy and Sean were excellent to deal with. Even the guy that went over the entire interior with me. Everyone was very helpful and very pleasant to deal with. What I like about Tammy the most she did not h that went over the entire interior with me. Everyone was very helpful and very pleasant to deal with. What I like about Tammy the most she did not hound me or call me three times a day. Tammy respected my space and that is why I chose them to purchase my vehicle from. Everyone makes you feel so welcome. More