Lexus of Route 10

I have generally found automobile advertising, particularly about the wonderful deals available at "Sales Extravaganzas" to often be overstated and misleading. I recently received several email particularly about the wonderful deals available at "Sales Extravaganzas" to often be overstated and misleading. I recently received several emails from Lexus of Route 10 advising me of new models and new deals. My curiosity was stimulated and I called my regular salesperson, Christine Festa, to inquire. She advised that the company was eager to "make deals" and she indicated she would try to work up some numbers for me. Within a matter of two or three days, I received another email, this one from Sales Manager Eric Ruby advising of a "Command Performance" that I should not miss. I called Christine who asked me to come in and we would together look at what was available and what could be done. Unfortunately the numbers were higher than what I had hoped for. As my wife and I were about to leave, Christine spotted Sales Manager Eric Ruby . She called to him to come and say hello to us. Our last vehicle purchase less than a year ago had been facilitated by Eric's efforts in putting together a special deal on a 2012 RX350. Eric greeted us and asked if we had made another deal. When advised that we had not, he inquired as to what problems stood in the way. He then told us that we were loyal customers of long standing, (our recent purchase was our 9th Lexus in our long time dealings with Warnock and Lexus of Route 10) and he wanted to make a deal that would be satisfactory to us. He then told Christine to "make it happen". Within 15 minutes, the deal had been struck, I was able to sit in the selected car, approve the color and arrange for the pickup 2 days later. Delivery of the vehicle was a very pleasant experience with Christine, in her usual, efficient and personable way, taking care of all the details including contacting my insurance carrier to obtain my insurance ID card for the new vehicle. An especially pleasant part of the delivery process was the presentation made by Taylor Mathes, a charming and enthusiastic young women who clearly explained all of the nuances and operational improvements of the 2013 ES 350, paired my cell phone, transferred my data, and gave me a sense of confidence that exceeded that of any presentation I had received upon the delivery of my prior vehicles. What a wonderful customer experience! More

I would definitely go back to this dealership. I felt like I was the only customer in the showroom. Joe was a pleasure to work with. I have never been to a car dealership where I was introduced to like I was the only customer in the showroom. Joe was a pleasure to work with. I have never been to a car dealership where I was introduced to all of the people caring for me and my car! What a great experience!! More

I have never dealt with a dealership like this ever. Joe Fass My salesmen treated Me as if I had been a customer for years and was buying a 70k car. from the Entrance to the showroom to the service waiting Fass My salesmen treated Me as if I had been a customer for years and was buying a 70k car. from the Entrance to the showroom to the service waiting area this place screams customer service. in reality I was buying a used vehicle but you would never know it. I would send everyone to this dealer and to Joe. P.s The phone call the next morning was unexpected but made Me feel great. Thanks Joe your new favorite customer Dan Weber More

I had great experience with the entire staff . The sales person Joe Fass, the person that inrtoduced me to all the systems in the car and set up my bluetoth for the phone. I would definatly recommend this d person Joe Fass, the person that inrtoduced me to all the systems in the car and set up my bluetoth for the phone. I would definatly recommend this dealership. More

My husband and I worked with Joe Fass to purchase a new car. He was warm, friendly, and intelligent. he put us right "at ease". He answered all our questions, took us out for a drive to see if we liked car. He was warm, friendly, and intelligent. he put us right "at ease". He answered all our questions, took us out for a drive to see if we liked the new RX 350, and there was no question in our minds... we had to have this car! But its not only the car that is terrific...its the quality of the staff and the warm atmosphere of the dealership. I certainly would recommend this place to anyone who is looking for a new SUV. Joe Fass" Rocks"!! More

I must share my wonderful experience dealing with Phil Meola at Lexus of route 10. I am still browsing, but I was surprised to see Phil wasnt pushy or ignoring me when I told him that I will be making an Meola at Lexus of route 10. I am still browsing, but I was surprised to see Phil wasnt pushy or ignoring me when I told him that I will be making an offer today. He was informative and very professional in explaining the car as well the pricing options. This was my first experience where car sales didnt try to do "whatever he could" (Truth or Lies) to sell me a car. I will ABSOLUTELY go to Phil if Lexus will be my choice and gladly recommend him and his dealership to friends and Family. Thank you Phil for Your time! Regards, Amer Ahmed More

Excellent Dealership, Awesome Collection of Used Vehicles in pristine condition, Great Time Spent in explaining the features. I was so touched by their personalized service. I bought a Lexus RX-350 CPO from in pristine condition, Great Time Spent in explaining the features. I was so touched by their personalized service. I bought a Lexus RX-350 CPO from this dealership. More

My wife and I have been leasing or buying cars since 1998 from this dealer. We have always dealt with Mike and it has been a pleasure because Mike know what we want in our cars. Our purchases were Certifie from this dealer. We have always dealt with Mike and it has been a pleasure because Mike know what we want in our cars. Our purchases were Certified (used) vehicles for our son and daughter. And since we have complete trust in Mike we bought them sight unseen. In a all cases these purchases turned our fantastic. All of the other cars we got from this dealer was leases. In every case we were completely satisfied. Whether it is sales, maintenance or financial I cannot imagine a better experience. Accordingly, we highly recommend this dealership to anyone who is interetsed in buying a Lexus. More

How refreshing! Both my wife & I wish to sincerely Thank Mr. Joe Fass and all the staff at Lexus of Route 10 including Ms Lara Blaner. Their attention to detail was remarkable. Upon my initial call t Thank Mr. Joe Fass and all the staff at Lexus of Route 10 including Ms Lara Blaner. Their attention to detail was remarkable. Upon my initial call to Lexus of Rt 10 I was connected to Mr. Fass and I immediately felt comfortable with his presentation and expertise as a Lexus representative. All about serendipity! Joe and I both grew up in North Bergen, NJ in the 1950's ,and in a stroll down memory lane we realized we both shared many of the area's recreational facilities and never met until now. It is our pleasure to be part of the Route 10 Lexus family and a new found friend of Joe's. Until next time, Lorraine and Chris Wymbs More

Christine is always knowledgeable about the cars and provides a comfortable no pressure environement during the visit. This is the second car we have purchased from her and would recommend her highly. provides a comfortable no pressure environement during the visit. This is the second car we have purchased from her and would recommend her highly. More