Lexus of Route 10

In 1999 my husband and I moved to Manhattan from Boston. We had a second home in Boca Raton with 2 Lexus cars in our garage. My husband of blessed memory did not feel we needed a car in New York City becau We had a second home in Boca Raton with 2 Lexus cars in our garage. My husband of blessed memory did not feel we needed a car in New York City because of the unlimited modes of transportation here. It has been 5 years since I became a widow and suddenly I was yearning to drive again. I called my friend Darin Fass and learned that his dad Joe Fass who'd delivered our first Lexus to us had retired that week. I was resigned to not buying a new car. A few weeks later I received a call from Joe saying he'd be happy to help me find a car. We met at Lexus of Route 10 this morning and after test driving four different cars - 2 Hyrids - 2 different model sedans - I decided on an SUV. Joe's kindness - patience - and direct manner in which he described every detail of the car - the financing - the service - how the car worked, etc. etc. made me feel so incredibly comfortable and good about the purchase. What impressed me most was how everyone Joe introduced me to respected and appreciated him. This eminated from the people in Executive Office to the Service Department to Administrative Office and everyone in between. I am grateful that I had the opportunity to once again reconnect with an old friend and to once again become a proud owner of a luxuary brand automobile. Ilene A. Gordon More

I found this dealerrater.com site while researching the Lexus RX350. And then I found great reviews about Christine Festa. It's been many years since I bought a car so I was a little nervous to go throug Lexus RX350. And then I found great reviews about Christine Festa. It's been many years since I bought a car so I was a little nervous to go through the process, which isn't always enjoyable. I called Christine and emailed with her for a couple of weeks before visiting the dealership on a Saturday. I had planned on just looking. However, after driving the RX350 and spending time with Christine, I decided to move forward with leasing the car. The entire experience was very pleasant. Everyone in that dealership, including Mari in Finance and Marc in Delivery, were very friendly. It was a great day and I smiled the whole time. We have been back twice and each time we meet other people from the staff and they are also just as nice. I enjoy a great customer experience and this truly was one of the best I've ever had. I have no idea if all Lexus dealers are this gracious and friendly, but this one certainly is. I would recommend Christine to anyone and would definitely work with her again. Marc was the person who taught us how to do more than just drive the car - the navigation system and all the great features. We thought we got it after the one hour tutorial. After we left the dealership, we realized there were many buttons that we had no idea what to do with! So we went back to the dealership for our free car wash and asked for a second tutorial. Marc was happy to do it and very, very patient. Wonderful experience! More

I remember my parents were, I believe Mike's first sale back years ago. To this day, we deal with him, and he is a no nonsense guy and is real informative about the cars. I've been to plenty other dea sale back years ago. To this day, we deal with him, and he is a no nonsense guy and is real informative about the cars. I've been to plenty other dealers where the 'older' salespersons don't know jack about the new technologies in the car, but Mike clearly does his research. We will continue using him in the years to come More

Excellent service, fair in dealing for a car, honesty, telling the truth so a customer can buy the right product!! I would;d highly recommend working with Melissa Morales and Brad Vaill! telling the truth so a customer can buy the right product!! I would;d highly recommend working with Melissa Morales and Brad Vaill! More

I found a car which Lexus of Route 10 had for sale on the internet. It met the spec for which I was searching almost perfectly. The price was well below NADA and Edmunds prices for this car, option load, a internet. It met the spec for which I was searching almost perfectly. The price was well below NADA and Edmunds prices for this car, option load, and mileage. I made the deal over the phone, and had a business trip to the area. Picked the car up and was/am happy with the transaction. More

We find sales person Mr Joseph Yusufov pretty honest/respectful and very competent.he made sure that we walked out of there smilingly with the perfect used car we were looking for.Other staff mem honest/respectful and very competent.he made sure that we walked out of there smilingly with the perfect used car we were looking for.Other staff members at the location were also looking very professional.overall it was a good experience at a location very neat/clean and well maintained with a professional touch well supported by nice, well informed sales force like Joseph yusufov. vinit and upendra shah More

Christine went above and beyond in helping me find what I wanted in the time frame I needed. The dealership service is outstanding, and I highly recommend working with Christine. wanted in the time frame I needed. The dealership service is outstanding, and I highly recommend working with Christine. More

I called Lexus of Route 10 and asked to speak to a salesperson. Joe Fass picked up the phone. I made an appointment with Joe for Monday, 5/27/13 - Memorial Day. I found out it was also Joe's birth salesperson. Joe Fass picked up the phone. I made an appointment with Joe for Monday, 5/27/13 - Memorial Day. I found out it was also Joe's birthday! While I was there, Joe's family came to the dealership to wish him a Happy Birthday. I was impressed by the friendliness, and the feeling that each customer at Lexus of Route 10 is their #1 concern. Joe is the best. It was delightful to work with him. He found me a 'like new' pre-owned 2010 Lexus RX 350. The day I took possession of the car, Joe picked me up at my house and drove me to Whippany. How's that for door-to-door service. I've been to several car dealerships and driven lots of cars, but Lexus of Route 10 has that special something! The people, the inventory, and the service. It was a great experience. I love my 'new' Lexus. A huge thank you to everyone I met: Joe Fass, in particular, Eric Ruby, Frank Ruvo, Lara Blaner, and Eric Lilienthal-the gadget guy. Barbara More

I gave this rating because all of the people involved helped to make this buying experience a pleasure. Some people like to spend money, but I perfer to not spend so much. I made them work for the sale helped to make this buying experience a pleasure. Some people like to spend money, but I perfer to not spend so much. I made them work for the sale by asking many questions which each person had plausible answers. Marc was a great help wih explaining the finer points of operating my ES350. I have a better understanding of using the various features. He was patient and helpful. Marc's assistance is extremely valuable. Melissa is an excellent sales person. She applied the right amount of pressure that was not intrusive or wheeler/dealer, but helpful. The vehicle sells itself, but Melissa made the buying experience enjoyable and fun. Mari is an excellent financial services person. She spent hours explaining the financial aspects to me and was very patient with my deatailed questions. Mari provided detail information and gave great advise. You did not include Donovan Lau in the employee section. He also proved to be a grea help assisting in obtaining a great APR. My overwall experience was enjoyable once I was over the electric shock going through my brain a person experiences when spending large sums of cash. Thanks to all for your help and I look forward to a long and fun ride (pun intended). I will recommend this dealership for any Lexus lover. More

We dealt with Christne Festa at Route 10 Lexus in Whippany two years ago for our 1st lease. When we needed to update our 2nd car we visited Christine once again and she put us in a new Lexus and tre Whippany two years ago for our 1st lease. When we needed to update our 2nd car we visited Christine once again and she put us in a new Lexus and treated us wonderfully. She aims to please, makes sure you're happy, and comes thru for the customer with great deals. We are very grateful and will be coming back again. Gina & Ron Glacken More