Lexus of Route 10

Having leased two cars in the past with Christine Festa at Route 10 Lexus, there was no question where I needed to go and who I needed to see when my current lease was ending. Christine once again proved t at Route 10 Lexus, there was no question where I needed to go and who I needed to see when my current lease was ending. Christine once again proved to be highly knowledgeable and customer focused - the consummate sales professional. Quite frankly, she has the knack of making what many might consider to be a highly stressful situation into a very comfortable car buyers experience. I have no doubt that when I am ready to buy or lease my next Lexus, I will once again see Christine at Route 10 Lexus. Ron G More

From the moment I entered the dealership, I was treated exceptionally. Entire staff was courteous and professional. I was greeted quickly and warmly each time I entered and they were always willing to d exceptionally. Entire staff was courteous and professional. I was greeted quickly and warmly each time I entered and they were always willing to discuss anything that was on my mind. Joe and Lenny also worked with me, understanding my wants and needs and how it fit with what I was looking to do. I had owned my previous Lexus for 7 years so was unsure of what the experience would be like when searching for a new car. When I walk in I feel like I am visiting family or an old friend. I would recommend this Dealership without any hesitation. More

Thanks to Natalia Ojeda this was the best auto purchasing experience I have ever had. Natalia was very responsive, knowledgeable and all around helpful. I also felt she was very honest and respectful. experience I have ever had. Natalia was very responsive, knowledgeable and all around helpful. I also felt she was very honest and respectful. More

everyone was great from i walk into the doors. Chris was excellent by helping me over the phone. I told him what i want to spend out of my pocket and he ment my expectation. excellent by helping me over the phone. I told him what i want to spend out of my pocket and he ment my expectation. More

I look forward to getting a new Lexus every time my lease is up because Christine makes it an enjoyable experience! She makes it so easy and wonderful - it is truly a pleasure to work with her! She is extre is up because Christine makes it an enjoyable experience! She makes it so easy and wonderful - it is truly a pleasure to work with her! She is extremely knowledgeable with all aspects of leasing my vehicle and helping me get exactly what I want. I would highly recommend her to anyone buying or leasing a Lexus!! More

Last year, I bought a CPO ES350 from this dealership and the experience was quite good so this year when i decided to trade in my ES350 for a re-designed 2014 IS250, we decided to visit this dealership agai the experience was quite good so this year when i decided to trade in my ES350 for a re-designed 2014 IS250, we decided to visit this dealership again. Chris Laurenzi from internet sales was courteous enough to show us the new IS250 as well as 2013 CT (in which we had expressed the interest earlier). but he had no clue about any of the car features. While test driving, whenever i asked him any questions about car features or even which gas is recommended for the new IS, his standard answer was - "I'll have to check on that". Sales person should at least know all the basic features that a car has before taking a prospective customer on a test drive. I tested his knowledge on couple of more occasions but he had no clue about any of the features or package options that i was asking about! I had done a lot of research on the fair trad-in value I should get for my ES which was brought from these guys only 18 months ago and serviced regularly (again) at this dealership. After giving me really crappy trade-in numbers, Joe DeFrancesco (sales manager) came and started talking some weird non-sense about vehicle trade-in values. The trade-in value that they offered me was shocking (more than 3K less than what I should have got for my car in excellent condition) as my car was in mint condition and even Joe appreciated the condition of the vehicle when he appraised it. Joe tried to justify the low trade-in value by some 20 mins of BS and we walked out of the dealership feeling disappointed as well as frustrated because we never thought that we would walk out of there without our new vehicle. I bought 2014 Lexus IS 250 AWD from another Lexus dealership a day after this incident and they paid exactly the same trade-in number I was expecting for my car. Joe DeFrancesco from Lexus of Route 10 was adamant on his low appraisal of my car and was absolutely non-willing to negotiate at all!! I wanted to write this review on this forum to let Joe know that a customer who has done his homework is NEVER wrong! I had done my research and knew what I should get for my trade-in (a fair value). You couldn't retain a loyal customer in me and potentially lost more business because i was thinking of getting one more Lexus in near future. Too bad for Lexus of Route 10 as I had such high expectations from them. More

Best word to describe is professional. Very friendly and courteous staff; very comfortable, modern facility. Can be busy, so some waiting involved, but they try to make the best of your time. Most importa courteous staff; very comfortable, modern facility. Can be busy, so some waiting involved, but they try to make the best of your time. Most important thing to me is no pressure to make sale, or upsell the product. Respectful of my time and patronage. More

By far the best vehicle purchasing experience!!! After looking for CPO vehicle at Lexus dealers in the area my wife and I visited the Lexus of Rt. 10 dealership. We found they carried a nice selection of looking for CPO vehicle at Lexus dealers in the area my wife and I visited the Lexus of Rt. 10 dealership. We found they carried a nice selection of CPO vehicle. Jason our sale rep. was very patience and well informed; he gave us a very pleasant purchasing experience....Mainly dealt with Jason but aslo interacted with Frank, Joe, Marc and Scott they helped enhance the overall experience.....We would recommend this dealership to any looking to purchase a Lexus in a pressure free environment ..... More

My First visit to Lexus on Rt 10... Although my family has purchase/leased several vehicles thru Christine for many years I was by far impressed with the facility and the thorough knowledge and help pr has purchase/leased several vehicles thru Christine for many years I was by far impressed with the facility and the thorough knowledge and help provided by Christine and Eric when leasing my new vehicle They were thoughtful, professional and provided me with great info I needed with my car Hopefully, I can continue the relationship when the need arises for further vehicles down the line Anthony Sarpi 10/28/13 More

This was my first visit to Lexus of Route 10. I worked exclusively with Jennafer Mattia. From the very beginning, she was very personable and immediately made you feel at ease. Her knowledge of the vehic exclusively with Jennafer Mattia. From the very beginning, she was very personable and immediately made you feel at ease. Her knowledge of the vehicles was evident as she answered all of my questions thoroughly. There was also never a hint of sales pressure which I greatly appreciated. Due in large part to her CS, I ended up purchasing the 2014 RX I was interested in. I would highly recommend Route 10 and in particular Jennafer for anyone wishing an enjoyable and stress free vehicle purchase experience. More