Lexus of Route 10

August 18, 2014 purchase of a BMW M3 from LexusofRoute 10 The salesman, Christopher Tracy, made the experience of purchasing a car for my son one of the most exciting, professional, and just plain old fashion The salesman, Christopher Tracy, made the experience of purchasing a car for my son one of the most exciting, professional, and just plain old fashion good customer service, an experience never to be forgotten or compared to any other dealership I purchased cars from. My son, and only child, is a fine young man. As his mother, I wanted him to have this car, and "sacrificed" my own 328I and traded it in towards the purchase of the M3. He loves cars, specifically BMW's. This is his third one. He had been looking and looking for an M3. We communicated with another dealership online, and they were nice, but once I spoke with Chris, we knew this was the dealership we wanted to purchase a car from. Chris worked with us, there was frequent communication and reassurance from Chris that the car was being held for my son. What a pleasant and professional experience. I live in New York, but I I'd actually drive back to LexusofRoute10 to purchase another car. More

Completely satisfied customer This was the 4th Lexus dealership I visited with... The first two dealerships made me feel irrelevant- and uncomfortable- the 3rd was very pushy. I'm This was the 4th Lexus dealership I visited with... The first two dealerships made me feel irrelevant- and uncomfortable- the 3rd was very pushy. I'm military and buying a car is something I've done many times (internationally)- but this dealership and Julia were phenomenal. Even other customers I chatted with were great... Julia called me enroute to another dealership- I drove over an hour (just to look)- I was treated like a Queen. My children were entertained by other employees and the customer service setup they have (very family friendly). I left with a 2015 RX350 loaded! I'm ecstatic about my investment, the dealership, my sales person, the employees, finance, EVERYthing. The best experience I've ever had! Grateful! More

Purchase of GS350 I purchased a 2014 GS350 through Julia Roldan and had a fantastic experience throughout the entire process. The staff were all very thorough and helpf I purchased a 2014 GS350 through Julia Roldan and had a fantastic experience throughout the entire process. The staff were all very thorough and helpful and then also worked hard to get me through the process quickly. Great dealership and team! More

Simplest Experience My first visit to Lexus of Route 10 i was easily capable of going on a test drive. In a short period of time, I obtained all the information necessary My first visit to Lexus of Route 10 i was easily capable of going on a test drive. In a short period of time, I obtained all the information necessary to make the decision of wanting to lease an IS 250 or the IS 250 F Sport. Chris gave me the ultimate experience of being able to choose what would work best for my needs, along with my desired price range. He was extremely helpful with knowledge of other models incase I decided to change my mind in what I originally wanted. I have already recommended Chris to friends who are interested in there CPO's and Lexus models. More

Best car dealer I ever visited My first purchase at Star Lexus of route 10. This dealer is one of the best with excellent services. They're polite and friendly. I wasn't ready to My first purchase at Star Lexus of route 10. This dealer is one of the best with excellent services. They're polite and friendly. I wasn't ready to purchase any car after the test drive. But Natalia is so patience and helpful with full of knowledge on cars. She have me change my mind and purchased my RX350 the same day. She also delivered all the things that she promised. The service here is excellent, you scheduled appointment, you drop car off and you leave with loaner (same and newer model), all in a flash! No time wasted! AND must of all I love their car wash for life service. More

Rude and threatning The worse experience i have ever in my life. Would not set a foot there ever after buying 70 g's truck only to be threat and harass. Avoid at all cost The worse experience i have ever in my life. Would not set a foot there ever after buying 70 g's truck only to be threat and harass. Avoid at all cost !!!!! More

Excellent and top notch Auto Dealership VIP statues customer service quality...Very understanding and not a pushy dealership..will be doing more business in the future.Julia Roldan was super VIP statues customer service quality...Very understanding and not a pushy dealership..will be doing more business in the future.Julia Roldan was super professional More

Buying a pre-owned Lexus I stopped in Lexus of Route 10 ( the closest Lexus dealership to my home) just to ask about the difference between the 2012 and 2013 models. I had no I stopped in Lexus of Route 10 ( the closest Lexus dealership to my home) just to ask about the difference between the 2012 and 2013 models. I had no intention of purchasing my car there. From a past experience 5 years ago, I found this dealership rather pricey and inflexible around pricing. I was pleasantly surprised to find out while I was there that in the last 5 years the ownership has changed. It was quite apparent as soon as I walked in the door. Everyone was incredibly polite, helpful and accommodating. My salesman, Pete Postorino, could not have been better. He was very knowledgeable, never pushy, and a pleasure to work with. Because of his patience and lay back style, I wound up making an excellent purchase that very day. I could not be happier. Everyone at Lexus of Route 10 (financing and tech support) could not have been nicer or more helpful I would definitely recommend this dealership based on my experience. . More

Pete Postorino It was a pleasure dealing with Pete. He was a true professional during the sale and followed up with me afterwards to make sure everything was alrigh It was a pleasure dealing with Pete. He was a true professional during the sale and followed up with me afterwards to make sure everything was alright. I have already recommended him to a friend. More

Worth The Trip I drove 45 minutes to check out this dealership based on their reviews. I never DREAMED I'd be purchasing a car on Memorial Day, but then I hadn't me I drove 45 minutes to check out this dealership based on their reviews. I never DREAMED I'd be purchasing a car on Memorial Day, but then I hadn't met Julia Roldan. This young lady knows her cars! She listened to my needs, worked with me, and made it all come together so effortlessly. I love my pre-owned Lexus! I had visited other dealerships closer to my home, but the professionalism and patience from Julia Roldan, Shyl Patchell in the finance dept. and Marc Berger, the technology and delivery specialist, are all 10's in my book. They all continue to answer my questions and emails in a timely manner even a month after I purchased the car. How many other dealerships can say the same? More