Lexus of Route 10

Lexus Route 10 gets an A+ We are very impressed w the quality of service and professionalism at Lexus Rt. 10. It was by far the most positive car buying experience we've had ov We are very impressed w the quality of service and professionalism at Lexus Rt. 10. It was by far the most positive car buying experience we've had overall in the last 30 years. While it was very busy and crowded, we never felt ignored or rushed. The amenities and waiting areas were exceptional and the staff were all very aware and friendly. Our Sales Associate, Humberto Cruz, was beyond exceptional! More

Meet Humberto Cruz! You will be amazed to see his work!! Humberto Cruz was very nice to work with. He was very professional, responsive and straight forward. Overall, purchase experience with him (only) was Humberto Cruz was very nice to work with. He was very professional, responsive and straight forward. Overall, purchase experience with him (only) was excellent. Lexus Route 10 dealership is very clean, well maintained. Eric Lilienthal did a good job in explaining vehicle features! As a general feedback to the dealership, there is a great room improvement for making old car trade-in process transparent, I still feel that I lost some money on my old car (some additional equipment's was not considered including extended warranty while pricing my old car). More

Red Carpet Service My sales person Natalia and the sales manager Pete provided outstanding service!!!! You will be sure to walk the red carpet if you choose this dealers My sales person Natalia and the sales manager Pete provided outstanding service!!!! You will be sure to walk the red carpet if you choose this dealership. I would definitely highly recommend!!! More

From Dealer Principal to post sale- this is a great place Absolutley outstanding service. All facets of getting a car are made smooth and painless. Top management to the cleaning crew in the building all tr Absolutley outstanding service. All facets of getting a car are made smooth and painless. Top management to the cleaning crew in the building all trying to help you. Fantastic people, great knowledge and trustworthy in what they say and more importantly, what they do. More

Very Poor Customer Service Recently bought a used GS350 - the car is great but the process was awful and the customer service is worse. They failed to perform outstanding recall Recently bought a used GS350 - the car is great but the process was awful and the customer service is worse. They failed to perform outstanding recall work (or even inform us of it) prior to our purchase. The actual purchase took all day. They promised all-weather mats and failed to provide them. They collected an excess amount for registration fees, promised to send a refund, and failed to do so for weeks. Worst of all, while negotiating the price, they upped their price online as we were speaking with them, which we later found was a tactic used over and over. Bottom line: a luxury dealership in the 21st century that does little more than uphold what I thought were only outdated stereotypes of used car salespeople. Find another Lexus dealership or be prepared! More

New Vehicle Very knowledgeable, courteous, patient and responsive sales staff; nice, clean & well lit facility; good inventory & choices; Good follow up; decent h Very knowledgeable, courteous, patient and responsive sales staff; nice, clean & well lit facility; good inventory & choices; Good follow up; decent hours; quick post delivery contact More

Great experience! Rt 10 was so friendly, helpful and very willing to help me seek out my needs!! Natalia was my saleswoman and she was such a pleasure to work with. She Rt 10 was so friendly, helpful and very willing to help me seek out my needs!! Natalia was my saleswoman and she was such a pleasure to work with. She was personable and she understood what I was looking for in an RX. Best experience with them!! Loved the whole team and the attention was individualized. Thank you, rt 10!! My family and I will be back! More

Wonderful example of not using a Hard Sell! I purchased a RX350 F Sport from Ms. Natalia Ojeda, whom I met over the internet through the dealership website. She was very professional, courteous I purchased a RX350 F Sport from Ms. Natalia Ojeda, whom I met over the internet through the dealership website. She was very professional, courteous and knowledgeable about the vehicle. It was a pleasure to deal with only her and not two or three other people as I have experienced in other dealerships. For me, the hard sell is strictly a turn off. I will highly recommend the dealership and Ms. Ojeda to anyone I know that might be interested in a Lexus. More

Car Buying as it should be Julia was a pleasure to deal with in my transaction. She was knowledgable and attentive during the whole transaction process of my purchase. I trade Julia was a pleasure to deal with in my transaction. She was knowledgable and attentive during the whole transaction process of my purchase. I traded a 2008 ES350 for a 2012 ES350 and the whole process was great, the way it should be and hardly ever is. It started with a pleasant sales rep, Julia, great help from Wayne during the finance dealings, and ended with the help of Mark getting us familiar with the amenities of the newer version. I will be back. More

My First Lexus ever ! i just finalized my very first Certified-Lexus purchase this week. I had the pleasure of randomly contacting Julia Roldan when I called to Lexus of Rt i just finalized my very first Certified-Lexus purchase this week. I had the pleasure of randomly contacting Julia Roldan when I called to Lexus of Rt. 10. I shared with her that I was planning to purchase an RX-350 by year-end, and have been searching over the internet for "the right" vehicle. I also told her that I contacted several other Lexus dealerships and gave them all the specific parameters that I was looking for in my upcoming purchase. Julia listened attentively and was confident that she could locate some vehicles to show me. Julia kept me informed during her search, and notified me of several SUV's that were "Certified" and within my budget. Our last phone call was Christmas week, and Julia said that she believed that she "found my RX-350". The SUV had just come into the dealership and had everything I was looking for. I thought with all of the options that she mentioned, it would surely be out of my price range. Julia said she would work with her team and try to make it happen. SHE DID ! Exactly what I was looking for (even the interior and exteriors colors). From start to finish, the buying experience was everything I expected from Lexus (and more !) I picked up my first Lexus on Christmas Eve morning. Julia and team: Thanks for making this a "December to Remember" ! P.L. More