Lexus of Route 10

Great Service Department From purchasing a car to getting it serviced, the staff there is always courteous and professional in how they conduct business. Every time we get our From purchasing a car to getting it serviced, the staff there is always courteous and professional in how they conduct business. Every time we get our Lexus serviced it's always easy and a positive experience. We typically spend no more than 5 minutes at the dealership for an oil change since they always have a loaner vehicle waiting and my wife and I go run errands or get some lunch. I've even asked for a specific model and they've always come through. They genuinely do pay attention to detail as well. My car was due to get spark plugs changed which would've been over $600. However, since my car was getting serviced for a recall, the engine was already going to be opened up with access to the spark plugs. So they asked me if I wanted to get the plugs replaced since I wouldn't have to pay for the labor saving me about $400. That's definitely a unique circumstance but they will always go the extra mile in paying attention to details instead of trying to price gouge you on unnecessary service. Good cars + great dealership is a very valuable combination. More

Great Experience! Humberto and the rest of the staff at Lexus of Route 10 were a pleasure to work with. They provided a great deal and treatment to go with it! Humberto and the rest of the staff at Lexus of Route 10 were a pleasure to work with. They provided a great deal and treatment to go with it! More

Great experience I had an excellent experience. I would like to particularly recognize Humberto, who was an expert on the product and provided the ideal experience fo I had an excellent experience. I would like to particularly recognize Humberto, who was an expert on the product and provided the ideal experience for someone visiting the dealership for the first time. I would not hesitate to buy from Humberto and Lexus of Rt. 10 again! More

Amazing experience My daughter purchased a car a month ago and the service was great. The sales consultant, Humberto Cruz was very patient and understanding as she had My daughter purchased a car a month ago and the service was great. The sales consultant, Humberto Cruz was very patient and understanding as she had many questions and test drove about 5 vehicle to make sure she would choose her dream car. She just graduated college, landed a great job in her field and wanted to reward herself. She was willing to settle for an older model car, but they worked with her to get her the model she really wanted and at a great price - 2014 Lexus IS fully loaded. I called Humberto on his cell after hours on Memorial Day and told him exactly what I was looking for in the Lexus RX350 and the two days later I brought the car home with better terms in addition to super low miles than I had expected with a great great price. They worked with me on my Lexus ES trade in and gave me the exactly what I wanted for it and to make the deal happen. I truly experienced the red carpet treatment. If you're in the market for a Lexus take your business to Route 10 Lexus and see Humberto Cruz for a great buying experience. More

Very smooth, but with a glitch. We came to the dealership to look at both new and used cars. We didn't have a specific target in mind at first, but decided on a used car. We were We came to the dealership to look at both new and used cars. We didn't have a specific target in mind at first, but decided on a used car. We were very satisfied with the professional attention that Humberto gave to us. He is an extremely attentive and responsive sales person, and made buying a car very pleasant in spite of a glitch that we ran into. We test drove a 2014 ES350 and the car drifted to the right on the highway. My first concern is how does a car pass the 160-plus CPO inspection points and still drift to the right. Humberto then had the service department correct the alignment, and we came back the next day to drive the car again with high hopes. There was definitely an improvement, but it still drifted somewhat to the right on a level highway and we had to give up on that car. That is my second concern. How could the alignment check out on a car but it still drifts to the right. If the alignment is on target but the car still drifts one way or the other, doesn't it suggest that there is something wrong somewhere? Yet it still carried the CPO certification. We were disappointed and had to give up on that car even though otherwise it was perfect for us. Humberto took our concerns very seriously. He was able to show us a 2013 car that drove beautifully with no drifting on the highway, and we purchased it. More

Great Experience 10 all around!!! Great organization. Top recommendations for all aspects of the dealership. Delivered on all aspects we discussed. Wasn't originally 10 all around!!! Great organization. Top recommendations for all aspects of the dealership. Delivered on all aspects we discussed. Wasn't originally looking at a Lexus but best decision I ever made. More

Best new car car buying experience ever!!! Just bought a new Lexus ES 350 at Lexus of Route 10 in Whippany. What a great experience!!! My sales Rep, Natalia Ojeda, was fantastic. I would recom Just bought a new Lexus ES 350 at Lexus of Route 10 in Whippany. What a great experience!!! My sales Rep, Natalia Ojeda, was fantastic. I would recommend her to anyone. Very knowledgeable, no pressure, and very attentive to what I was looking for. She made the whole car buying experience a joy. The dealership is first class all the way and offer the best deal I could find. Go see Natalia. More

Best leasing experience ever. 2015 Lexus CT200h From a moment I stepped in to a dealership to a signing a contract, took me maybe 2 hours. It included test drive, appraisal of my 2015 Lexus CT200h From a moment I stepped in to a dealership to a signing a contract, took me maybe 2 hours. It included test drive, appraisal of my trade and price negotiation of my new car. The main thing is I wasn't shopping for Lexus at all, I was looking for BMW, but somehow I received email from Lexus Route 10 and called. Over the phone I got very good price and went there on my way home. I got exceptional greeting and personal attention from Natalia Ojeda. But my case was a little difficult with negative trade (that I knew about it) and Pete Postorino was called to help us. In a 20 min. he checked all possible options and he got best price for me. Thank you! Wayne Liebeskind helped me with all financial documents. I came next day to bring my trade and pickup new car. Eric Lilienthal went me through all functions and options of my new Lexus, very helpful. Special thanks for Brad Vaill, he helped me a lot after I left a dealership. It was light delay with paperwork and Bread provided to me his direct phone number, so I could call him to get updates. He always answered me, made three way calls with me and my bank. He followed me until issue was resolved. They truly take care of their customers! Great team, great dealership, great customer service. Thank you all!!! More

Is 350 My wife and I had a great experience. Humberto was very helpful and followed up with us throughout the process. Also working with some of the other My wife and I had a great experience. Humberto was very helpful and followed up with us throughout the process. Also working with some of the other people was a very pleasurable experience. My wife will be coming there to buy her next car More

most pleasant leasing experience ever I had my 2015 GS350 delivered right to my driveway by Jamie Monge and he drove away with my old lease. The whole process lasted no more thatn 20 minu I had my 2015 GS350 delivered right to my driveway by Jamie Monge and he drove away with my old lease. The whole process lasted no more thatn 20 minutes and was super smooth! Jamie & Lexus set the bar real high as far as professionalism and phenomenal customer service. I will send all family friends their way going forward! Great job! More