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Lexus of Route 10
Whippany, NJ
654 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 654 reviews
July 15, 2015
dont trust them! We purchased a certified GS 350 last month and it has been one nightmare after another nightmare. Their detail department is so bad that when i was s We purchased a certified GS 350 last month and it has been one nightmare after another nightmare. Their detail department is so bad that when i was suppose to pick up the car nothing was done to it. Even the sales person admitted their detail department is horrible and had too many complaints and issues. Knowing that this is an ongoing problem. You would think they would correct the matter quickly. Don't be fooled by the extravagant show room. What really counts is what you get at the end. You're not buying the showroom. You're buying a lexus car, hopefully. To make the long story short. When the dealership certifies the car as a certified lexus car. You would think they would correct any recall matters relating to the car I purchased. To find out it was not even corrected and they signed it off as certified! Since this was done, how do I know rest of the vehicle was really inspected and corrected? It took more than two weeks to get my car because the dealership couldn't get my car detail correctly. Even a mom and pop car dealership could have it done in one day. It took them more than two weeks and on top of that the recalls issue for this car was not taken care and signed it off as certified! I would give a zero star but had to give at least one star for the guy who kept the refreshments full and clean. I could tell by his ACTION and work ethics that he really cared about his job. Maybe they should hire him in the detail department. At least it would not take him two weeks to do. More
by lexus88
Employees Worked With
Mathew Barret
July 12, 2015
Great Car Buying Experience We had a great car buying experience with Humberto and Pete. They listened and worked hard to address every one of our needs. Humberto went the ext We had a great car buying experience with Humberto and Pete. They listened and worked hard to address every one of our needs. Humberto went the extra mile to take care of everything for us, making the sales, delivery and trade experiences easy and convenient. More
by Dbabette
Employees Worked With
Peter Postorino, Eric Lilienthal, Sean Byrne, Humberto Cruz
July 12, 2015
Great experience. Humberto's kindess was only exceeded by his patience. He is a true asset to Lexus. I will be referring my colleagues and friends to Humberto. Humberto's kindess was only exceeded by his patience. He is a true asset to Lexus. I will be referring my colleagues and friends to Humberto. More
by ES123
Employees Worked With
Humberto Cruz
July 12, 2015
They make you feel very comfortabe I was not quite ready for a new car, but I could not resist. There was no pressure. I hope to have a lasting relationship with this dealership. I ha I was not quite ready for a new car, but I could not resist. There was no pressure. I hope to have a lasting relationship with this dealership. I have been to others and certified new was not really and one dealership actually added $2500 to the price for certified. That did not happen here. I think this is the best Lexus dealer within 50 miles. More
by Anna W.
Employees Worked With
Andy Adelin, Sean Byrne
July 06, 2015
Wonderful service!!! It was pleasure to get my service done by your dealership. Valet parking service, greeting from Myles Chizacky Master Certified Service Assistant, l It was pleasure to get my service done by your dealership. Valet parking service, greeting from Myles Chizacky Master Certified Service Assistant, light breakfast, everything together just made my day!!! And finally I got my car, shiny, clean and smell like new, Car wash guys did wonderful job, thank you. Thanks for all your team, you take customer service on First Place. Special thanks for Brad Vaill. More
by alekseystr
Employees Worked With
Brad Vaill, Myles Chizacky
June 27, 2015
The best car buying experience I've ever had Humberto Cruz was the best salesperson I've ever dealt with and I would definitely return to buy another Lexus from him when the time comes. This is Humberto Cruz was the best salesperson I've ever dealt with and I would definitely return to buy another Lexus from him when the time comes. This is my second purchase in 6 years and I'm extremely pleased with everything that transpired More
by ikchat
Employees Worked With
Humberto Cruz
June 27, 2015
Lenny and Pete were a pleasure to work with! Lenny and Pete made my car buying experience enjoyable and stress free. They are both great to work with. They are very honest, personable and make Lenny and Pete made my car buying experience enjoyable and stress free. They are both great to work with. They are very honest, personable and make you feel like family. I highly recommend going to Lexus of Route 10 and purchasing or leasing your car from Lenny and Pete. I am the third person in my family to have a great experience with them. I will definitely be referring more family and friends to Lenny and Pete and when my lease is up I will buy or lease my next car from them. Lenny and Pete helped me to get into the car of my dreams the RC350Fsport! More
by Steph C
Employees Worked With
Pete Postorino, Lenny DeBonis
June 19, 2015
The best customer service I have experienced at a car dealer All during the process, my needs as a customer were attended to. Every question was answered clearly and in layman's terms, especially with so much te All during the process, my needs as a customer were attended to. Every question was answered clearly and in layman's terms, especially with so much technology in the car. The team has made acquiring a new car a very simple process. Thanks for doing a great job. More
by Frank16
Employees Worked With
Richard Compito, Humberto Cruz
June 11, 2015
Satisfied Customer From the moment I entered Lexus of Route 10, I was greeted with the outmost respect. My shopping experience was pleasant and hassle free. I did not fe From the moment I entered Lexus of Route 10, I was greeted with the outmost respect. My shopping experience was pleasant and hassle free. I did not feel pressured to make a purchase at any moment. The staff answered my questions patiently and gave me a great deal to accommodate my budget. I found my sales women (Natalia Ojeda) and sales manager (Pete Postorino) to be honest and trustworthy people. I would defiantly recommend this dealer and sales consultants to anyone. They have earned my loyalty and future business. More
by Laura
Employees Worked With
Pete Postorino, Wayne Liebeskind, Joseph Yusufov, Natalia Ojeda
June 07, 2015
An exceptional experience We purchased a Lexus RX 350 today and the experience was truly exceptional! We have typically owned German cars - BMW, Audi, Mercedes - and have neve We purchased a Lexus RX 350 today and the experience was truly exceptional! We have typically owned German cars - BMW, Audi, Mercedes - and have never considered a Lexus. From our first step into the dealership, we were treated extremely well. There was not even a hint of high pressure sales tactics; Phil Meola (our sales consultant) and Pete Postorino (the sales manager) are truly nice people and extremely professional in the way they conduct business. This was far and away our best car-buying experience; I would HIGHLY recommend going to see Phil and Pete! More
by rightback
Employees Worked With
Phil Meola
