Lexus of Route 10

sk98766 Sales consultant Humberto Cruz was excellent. He made me feel at ease and easy to talk to. He answered all our questions. He was very helpful. Sales consultant Humberto Cruz was excellent. He made me feel at ease and easy to talk to. He answered all our questions. He was very helpful. More

Very professional, and relaxing process Sales consultant Humberto Cruz was excellent. He made me feel at ease and easy to talk to. He answered all my questions. All in all this was a very Sales consultant Humberto Cruz was excellent. He made me feel at ease and easy to talk to. He answered all my questions. All in all this was a very pleasant experience. More

Great experience This is a dealership you could trust. Great experience and they keep their word- not like other places. Humberto is trusting knowledgable and honest This is a dealership you could trust. Great experience and they keep their word- not like other places. Humberto is trusting knowledgable and honest. Good luck! More

4th Lexus from this dealership <3 Most people dread walking into a car dealership, usually to be accosted by pushy and obnoxious salespeople. Obviously, if they suffer from anxiety whe Most people dread walking into a car dealership, usually to be accosted by pushy and obnoxious salespeople. Obviously, if they suffer from anxiety when it it's time to get a car- they haven't been to this dealership. What a classy place! The ladies who greet you, whether it be on the phone or when you walk into the door, are most polite and courteous! Our salesman, Michael, is a true gentleman. He is honest, helpful and most of all, a pleasure to deal with. Michael has always taken time to explain a vehicle and the equipment, making certain that what we are looking for, both in options and price range, is shown to us. Today, we picked up our 4th car that we have leased from Michael and Lexus of Rt. 10. (Three RX350's and now an IS250) My husband has now joined the Lexus family and couldn't be happier. He was pleased with the price as well as the options on the car which he got. From past experience: The service department is top notch- if I need a loaner car while my car is being serviced, it is not a problem... even if it is for an hour or two. The waiting room is very comfy, with plenty of seats, be they at a table or in nice, cushy chairs. There is a play room for children, and an upstairs waiting room for a quieter wait- if you need to get some work done, etc. You get a coupon book for a monthly free car wash! Oh- I almost forgot- the great candy bar with bins of candy- the coffee/hot drink dispenser... cookies, hot pretzels, various snacks (granola bars, breakfast bars, bagels, muffins, etc) and of course cold drinks- soda, waters,and juice packs for the kids.... make waiting for your car to be serviced quite pleasurable. Top notch personnel, service and detail to making their customers happy- is what you will experience at this dealership! Very, very satisfied with every aspect of our shopping experiences as well as the value they place on customer satisfaction. Kudos to Lexis of Rt. 10!! More

Humberto Cruz was Fantastic! I am extremely overwhelmed with joy to finally be in my dream car! Thanks to Humberto, he was delightful to work with and I would recommend him to any I am extremely overwhelmed with joy to finally be in my dream car! Thanks to Humberto, he was delightful to work with and I would recommend him to any and everyone. The service provided at the dealership was beyond my expectations. Humberto was extremely patient and attentive. I am extremely pleased with the end results and I look forward to building a long lasting relationship with Lexus of Route 10! Thank You Again for making my dream a reality!!! ~ Sincerely, Adaha Owens More

First Class Experience This was our first time purchasing a Lexus and the experience was nothing like any other car experience I have had in the past. I felt very catered t This was our first time purchasing a Lexus and the experience was nothing like any other car experience I have had in the past. I felt very catered to and was treated with respect and courtesy. No high pressure salesmanship. Over the top amenities and great customer support. More

First class Dealership The best car buying experience I have ever had without question. Phil Meola is the best sales person I have ever worked with when purchasing a car. The best car buying experience I have ever had without question. Phil Meola is the best sales person I have ever worked with when purchasing a car. He was honest, knowledgeable, responsive, friendly and made me feel comfortable with the process from beginning to end. I purchased a Certified Pre Owned ES350 long distance as I live 300 miles from Lexus of Route 10. I had to rely on Phil's description of the condition of the car etc, He didn't let me down. The car was just as he described, in near perfect condition. When I arrived at the dealership I immediately felt comfortable and was welcomed by everyone I met. Phil Meola is a first class individual and I would highly recommend Phil and Lexus of Route 10. More

The service department at Lexus of Route 10 is amazing! This is my first time servicing my car at Lexus of Route 10. It has been such a pleasant experience dealing with all of the staff from the valets, ser This is my first time servicing my car at Lexus of Route 10. It has been such a pleasant experience dealing with all of the staff from the valets, service advisor, the BDC representatives, and service managers. I was extremely impressed just from pulling into the service drive, and it's the best and most impressive service experience I've had in a long time. I felt totally at ease from the first hello from the valet. I've had very bad experiences with other Lexus dealership's service departments, it was such a welcomed gift that Lexus of Route 10's service department is so amazing. It's very rare to find a service department that puts the customers needs first. I highly recommend servicing your vehicle at Lexus of Route 10. You won't be disappointed. More

Professional. Felt that everyone with whom we came in contact cared that we had a great experience. I don't know why I have to use 25 words. Felt that everyone with whom we came in contact cared that we had a great experience. I don't know why I have to use 25 words. More

A great experience all around! The team at Lexus of Rt. 10 made our car buying experience truly pleasurable. Our salesperson, Humberto Cruz, found a way to accommodate our needs gi The team at Lexus of Rt. 10 made our car buying experience truly pleasurable. Our salesperson, Humberto Cruz, found a way to accommodate our needs given an extremely tight time frame and made our every wish a reality. He was a lifesaver! Eric gave us a great tutorial of our car and we walked away impressed, satisfied and already loving the experience we have had with this dealership! Melissa and Mike Bailey More