Lexus of Route 10

Great customer service Great service from the staff. Humberto was very good at listening to our needs, there was no sales pressure and we felt treated very professionally. W Great service from the staff. Humberto was very good at listening to our needs, there was no sales pressure and we felt treated very professionally. We are a repeat customer for both sales and service and we are planning to keep it that way after our latest visit. More

Simply the BEST! Customer service is great! Humberto Cruz is by far the best sales consultant that we've worked with in any car dealership. I'd say this is also the be Customer service is great! Humberto Cruz is by far the best sales consultant that we've worked with in any car dealership. I'd say this is also the best dealership I've been to. More

Excellence in every way! I was recommended to Lexus from a friend and I can certainly see why. The experience is phenomenal and customer service is by far the best of any deal I was recommended to Lexus from a friend and I can certainly see why. The experience is phenomenal and customer service is by far the best of any dealership I have been in. (And I have bought a lot of cars). Humberto was a pleasure to work with. I look forward to purchasing again. More

second great experience I have now purchased two cars from this dealer and it was a great experience. Michael Lioi was great both times. I would highly recommend this dealer. I have now purchased two cars from this dealer and it was a great experience. Michael Lioi was great both times. I would highly recommend this dealer. the service has been fantastic as well. More

The best service experience I've ever had! Lexus of Route 10 has the best service department I've ever brought my car to! The entire experience is 10 star! From the receptionist to the technici Lexus of Route 10 has the best service department I've ever brought my car to! The entire experience is 10 star! From the receptionist to the technicians, everyone is so nice. You feel welcomed the minute you walk into the service counter, even if you didn't buy your car from them. The attention and concern I received from Brad Vail, Tom Higgins and Gary the technician working on my car was amazing. They told me they had my back and wouldn't abandon me, which simply blew me away, because I didn't purchase my car from them. My first mistake, My fraudulently certified pre-owned ES 350 that I leased from a horrible dealership on Long Island, continued to have yet even more problems. It was not only one lemon, it was an entire case of lemons. I had been struggling with the dealership I got the car from to fix everything that was wrong with the car, the things that should've been fixed before I took delivery of the car. The team at Lexus of Route 10 were able to finally diagnose what was wrong with my car. The horrible dealership on Long Island put defective tires on my car not once, but twice. They just threw on the bad ones lying in some corner. The car was completely out of alignment and the bad tires weren't even balance properly. Tom Higgins and the technician Gary finally figured out that the tires were bad and needed to be replaced. Brad, Tom and Gary put in so much time and attention to finally get my car right. And, I'm happy to report that for the first time since I leased my car, it's riding amazing, and I can finally drive with a huge smile on face. The one mistake I made besides not purchasing my car from Lexus of Route 10 was not taking my car to them when all of the problems started to arise with my car. If you want to get your Lexus serviced properly with the best service department in the New York/New Jersey area, don't hesitate to take your car to Lexus of Route 10. They go out of their way to make sure that every customer has a 10 star experience. More

Paramount Lets start by saying I am not one to write reviews. This dealership is so true to there word its unbeleaveable.. Lou Vouthouris sales consultant, Gre Lets start by saying I am not one to write reviews. This dealership is so true to there word its unbeleaveable.. Lou Vouthouris sales consultant, Greg Wineglass sales Manger. Tony carlucci Jr , Finance dept,EricLiliethal delivery specialist ,were out standing in there assistance . This is our second lexus , traded in our 10 year old GX for a new2015 GX , We went back to tricounty Lexus in Little Falls NJ where we purchased our frist Lexus and serviced it there faitefully , as loyal customers WE WERE TREATED SO UNPROFESSIONAL IT IS AMAZING THERE IS IN BUSINESS TO SELL CARS , DONT EVEN WAST YOUR TIME. . Route 10 of lexus is and will be the place we service and make all our future purchases . . Joe and Ruth Navarra More

most pleasant car purchase we've every had. from the second you walk in the door you are greeted with a smile!! our salesman Louis Vouthouris was so easy to work with, not pushy at all, answere from the second you walk in the door you are greeted with a smile!! our salesman Louis Vouthouris was so easy to work with, not pushy at all, answered all of our questions and we had many. he made the experience fun and not to often is buying a car fun. the dealership is just beautiful and very clean. the coffee, refreshman and snack area is somewhere you could hang out in all day. all around just a great experience!!!!! More

Lexus IS350 The salesman, Humberto Cruz, was very patient and thorough with the purchasing process. He helped make the leasing decision very simple and answered The salesman, Humberto Cruz, was very patient and thorough with the purchasing process. He helped make the leasing decision very simple and answered all of my questions. I am very satisfied with the lease deal. More

By Far The Best!! I have dealt with plenty of dealerships before and not one of them compares to Lexus of Route 10. I had a truly great experience from start to finish. I have dealt with plenty of dealerships before and not one of them compares to Lexus of Route 10. I had a truly great experience from start to finish. Our great sales rep, Humberto Cruz, walked me through every option there was for the NX200t base and F-Sport. After, Humberto took me on my favorite of all time test drives where he showed me even more things this vehicle has to offer. Once we got back Humberto worked with me and later that day I was a new proud owner of a NX200t F-Sport! When the car was ready, Eric Lilienthal, their vehicle specialist, went through all the features with me and got my cell, garage door opener, etc....hooked up in no time. And I also have to say this, Out of all the previous pick ups I did at other dealers when we went over options and how to's, none were as fun as this one, Eric made it awesome! The entire experience I had, as you read, was just amazing. Humberto and Lexus of Route 10, you have a customer for life!! Thank you for everything! More

Great communication, clear pricing and honest disclosures I worked with Phil Meola - he was a good consultant. I purchased the vehicle remotely and had it shipped to me. The process was as smooth as can be I worked with Phil Meola - he was a good consultant. I purchased the vehicle remotely and had it shipped to me. The process was as smooth as can be expected. Phil and the dealership provided me with clear pricing (no hidden fee/price based on financing etc.). Since I was purchasing L/CPO, they provided me with the repair order that listed all the things that they had done to the vehicle. I can't believe how difficult it was to get the same information from other dealers. The pricing was fair. I contacted a third party carrier to ship my car - Phil went over and above in helping be get the vehicle loaded. PS: I never saw the actual vehicle or stepped foot in the dealership since I had previously owned another RX350 and was comfortable with Lexus certification. More