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Lexus of Route 10

Whippany, NJ

4.8
654 Reviews

130 Route 10 West

Whippany, NJ

07981

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September 06, 2022

We went to this dealer on Labor Day. It is our first visit. After walking around, I noticed that this dealer has more inventory than other Lexus dealer I went before. We were recommended More

by wendy1231
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duke Snyder
August 10, 2022

Just moved to NJ and tried this dealership for the first time. The sales person was Debra Amster and was honestly the best salesperson I've dealt with during the past 20 years having purchased/leased 7 Lexu More

by tws
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debra Amster
July 29, 2022

I bough GS from then that is my 3rd car very disappointed with service been the two time did not fix my car I will never go back to buy or service More

by Kris z
Recommend Dealer
No
Employees Worked With
Ryan Gregson
Aug 02, 2022 -

Lexus of Route 10 responded

Mr. Zafar, your GS was certified by our service team, and at your request, our Shop Foreman road-force balanced all 4 of your tires and test drove the vehicle to confirm that it was operating properly, along with verifying the alignment was within specifications. Our Shop Foreman has 30 years of Lexus service experience and worked on your vehicle personally, also personally authorizing that it was ready to be released to you. We remained available to you to address your concerns despite your repeated verbal abuse. I will be happy to address these concerns with my colleagues at Lexus Corporate as well.

Aug 02, 2022 -

Kris z responded

I do not think so if the been to shop how come it as banned rim and pull on one side the the service manager is full of it you and Lexus last customer for good

July 22, 2022

Do not take your new car to service here. I took my 2021 Lexus GX460 for 15k miles service here. My car came back with a long scratch on the hood and couple scratches on the sides. They als More

by PS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Vaill
Jul 28, 2022 -

Lexus of Route 10 responded

Mr. Sugrin, Despite having no assurance that scratch was not present when your vehicle (again, with 15,000 miles on it) arrived at our dealer, we buffed your entire hood for you after you mentioned you didn't believe it was there prior to your service. When you were not satisfied, we then brought in a scratch repair specialist to correct the issue, again at no charge to you. Furthermore, we had spoken on the phone three separate times and not once did you ever mention missing sunglasses. I am confused as to why that would only be mentioned in this review. I am sorry that you did not view our efforts to assist you in the manner we intended, however we are confident that we operated with the best of intentions despite no proof this scratch was caused by our dealer. Brad Vaill Guest Relations Director Lexus of Route 10

July 06, 2022

Christine has sold me 7 cars and her professionalism and knowledge has always made my car purchases seamless. I have recommended many of my friends and all have had the same quality service and honesty. If More

by Fred
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Festa, Sean Byrne
June 02, 2022

Love my New UXh and had a seamlessly easy experience with Tammy and the team at Rte 10 Lexus. Would highly recommend them to anyone. Tammy did a great job communicating through the process so there were no s More

by Barry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy DeBaro
May 29, 2022

Review edit: I received a call from the dealership today to apologize for any misunderstanding and changed my review from 2 to 5 stars. It turns out the issue was not with the manager and I’ll leave it that More

by Iverwig
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Rose, Brad Wayne
April 12, 2022

Bought a Lexus ES350. Tammy is the best so easy to work with recommend her in a heartbeat!!!! More

by boyssbc5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy DeBaro
March 11, 2022

I purchased a 2020 RX450h from this dealership yesterday (3-10-2022). Duke Snyder was my sales person. He handled the transaction with the utmost professionalism and respect. No high pressure therefore r More

by cal55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duke Snyder, Juan Gonzalez, Mike Murphy
February 13, 2022

We had such a good experience working with Christine and the rest of the people at Lexus of Route 10. We did not buy the day of our test drive and wanted to mull it over. Christine was very helpful and we More

by spaethg0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Festa, Sean Byrne