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Lexus of Route 10
Whippany, NJ
654 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 02, 2016
Stephanie Lopez .. " Car buying the way it should be" Lets face it, no one really enjoys buying a new car. Typically it's a long drawn out day of shopping and negotiating. Few of us have the time or pat Lets face it, no one really enjoys buying a new car. Typically it's a long drawn out day of shopping and negotiating. Few of us have the time or patience to deal with it. NOT the case when using Lexus of Route 10 in Whippany. Stephanie Lopez was extremely professional. What really impressed my wife and I most was her product knowledge and efficiency. What started out as a simple phone inquiry requesting some lease quotations on the RX 350, ended up the easiest car buying experience we've ever had. Stephanie even came with us on the test drive. I cant remember the last time a salesperson actually spent the time to do that. She had answers for every question we asked. Very Impressive! The no nonsense negotiating with sales manger Pete Postorino was short and simple. We agreed on the lease payment with-in minutes. The entire team over at Lexus of Route 10 put their customers first. Amanda Silva from the finance department and Mike Murphy who explained how to use all the great new electronics both were excellent making the transition into our new car a pleasure. Thanks Stephanie & Lexus of Route 10 for making car buying hassle free. We love our new RX 350 :) More
by Matt
Employees Worked With
Stephanie Lopez
October 01, 2016
Angela Malanga nothing short of car buying angel We were looking for a second car and our first Lexus and were undecided between a new and pre owned certified. Reached out to multiple dealership clos We were looking for a second car and our first Lexus and were undecided between a new and pre owned certified. Reached out to multiple dealership close to our place via internet and got random quotes from all but one. Nick Manzi of Lexus of Route 10 gave a realistic quote which took us to this dealership which was the farthest from where we stay. Once there, the amazing Angela took over. The overall experience was absolutely stress free and at no point were we asked / forced to make a decision. She patiently showed us multiple preowned and new car before we finally decided on a new RX 350. She was even patient and understanding when we asked to defer the signing the paper n taking the delivery after the quarter end due to our religious beliefs. She worked out with the dealership to accommodate our request despite it being unusual without we foregoing any of or qusrter ending benefits. I have been looking for a car for a while and have been to different types of dealership but this by far is the best team I have got to work with. While they provide you with the right set information never do you feel pressured to pull the trigger. And to top it all they had the best pricing on the car and were very transparent. Thanks a lot Angela and team. Anyone in NJ looking for a Lexus, should certainly visit this dealership. More
by vishaljanani
Employees Worked With
Angela Malanga , Nicholas Manzi
September 22, 2016
Great service and great people My name is Simon and my wife Yelena greatly appreciated level of professionalism Phil Meola He not pushy, nice salesperson. Does not talk a lot, but My name is Simon and my wife Yelena greatly appreciated level of professionalism Phil Meola He not pushy, nice salesperson. Does not talk a lot, but do it business pretty fast. We bought our second Lexus at rt 10 and never feel sorry and recommend Phil and Rt 10 Lexus to everybody. In addition we trade in our Old Lexus and price was compatible More
by sam
Employees Worked With
Phil Meola
September 22, 2016
Outstanding Service Recently brought my Lexus in to resolve a very frustrating problem. I dealt with a service consultant, Mary Spinola who was extremely professional and Recently brought my Lexus in to resolve a very frustrating problem. I dealt with a service consultant, Mary Spinola who was extremely professional and went well beyond my expectations to resolve the issue. I cannot speak highly enough about her and will be returning to Lexus of Rt 10 for all of my Lexus service needs More
by GPN908
Employees Worked With
Mary Spinola
September 20, 2016
Perfect lease experience I'm not surprised by how much I love my new Lexus ES-hybrid. But in my first time shopping for a car in about 7 years, I was pleasantly surprised by I'm not surprised by how much I love my new Lexus ES-hybrid. But in my first time shopping for a car in about 7 years, I was pleasantly surprised by how easy and pleasant the purchase experience was. Sales rep Bill Devine was knowledgable and helpful, effortlessly shifting from the showroom to communicating via email to accommodate my schedule, ultimately presenting us with a great deal. My teenaged kids were with me for the test drive, and Bill truly engaged them in all parts of the discussion, understanding that this was a family purchase. And after we picked up the car I overheard my son on the phone with a friend saying how cool it was that the Lexus dealer remembered his name when we came back. Professional and personal touches made this a great experience. Get a Lexus. And get it from Bill Devine. More
by Jeff R
Employees Worked With
Bill Devine
September 17, 2016
Love my Lexus is250 Eric Saltz picked out the best car for me ! So happy with my Lexus! He was very nice and professional. Would defiantly recommend him and this dealersh Eric Saltz picked out the best car for me ! So happy with my Lexus! He was very nice and professional. Would defiantly recommend him and this dealership to everyone !! Can't wait to get a new lease in three years More
by Lyssp
Employees Worked With
Eric Saltz
September 16, 2016
Almost Bought a car........Will go back to buy a car. I want to give a huge shout out to Phil Meola at Lexus of Rt. 10 in Whippany New Jersey. I was recently shopping for a Certified Pre Owned Gs350, and I want to give a huge shout out to Phil Meola at Lexus of Rt. 10 in Whippany New Jersey. I was recently shopping for a Certified Pre Owned Gs350, and my search led me to this dealership. They had the car I was looking for, with super low miles. Being from Long Island, it was not easy for me to get to the dealership, but that did not stop us from working very well. Phil took the time to understand what I was looking for, and them went the extra mile by emailing me ALL of the details of the car I was going to lease, including photos (Car had just come in, had not been even photographed yet). He actually knew the history of the car (outside of the Carfax) and was a true joy to work with. When it came down to pricing, Phil could also not be beat. He worked quickly to give me a very fair price on the car, and even went back to negotiate on my behalf when I continued to push. Not once did he try to push me around, pressure me, or anything of the sort. A true craftsman in his profession. We actually started the process of putting the deal together, trading all required information so delivery would be swift and easy. The next day, I actually decided NOT to purchase the car. I decided to keep my perfectly fine car for a while longer. Now, it had nothing to do with Phil, the actual car or anything from the dealer, it had to do with personal circumstance. When I called Phil to tell him, He was EXTREMELY understanding, and did NOT ONCE try to convince me to take the car anyway. THIS is what puts Phil Meola of Rt. 10 Lexus OVER THE TOP. While I have not yet purchased a Lexus, he has gained me as a potential future customer. He will be my first call when the time is right. Phil, thank you again! DAve More
by Dave from Long Island
Employees Worked With
Phil Meola
September 09, 2016
Purchase of Toyota 2010 Hybrid We had researched the car on internet. The Sales Rep at Lexus of Route 10 - Bill Devine was courteous, helpful and knowledgeable. We had initially n We had researched the car on internet. The Sales Rep at Lexus of Route 10 - Bill Devine was courteous, helpful and knowledgeable. We had initially not planned to buy the vehicle in one visit, and wanted to see more cars elsewhere. But Bill's advice and positioning the car clinched the deal. Thanks Bill! More
by DVK
Employees Worked With
Bill Devine
August 30, 2016
Professional, Courteous and Accommodating Bill Devine was the reason I leased an IS 350 at this dealership on August 25. His superior customer service skills, patience and engaging personality Bill Devine was the reason I leased an IS 350 at this dealership on August 25. His superior customer service skills, patience and engaging personality allowed me the opportunity to ask all my questions, test drive multiple cars and made a daunting process very easy. His no-pressure technique gave me the time to reflect between models, colors and options and come back when it was convenient for me. He outlined the entire process for and put me in the right hands at all stages of the sale. Mike Murphy, product specialist also did an excellent job explaining all the features of my new Lexus. He was efficient and thorough. If you are buying/leasing a new Lexus, both of these professionals come highly recommended! More
by Eric Kosek
Employees Worked With
Bill Devine, Mike Murphy, Steve Manin
August 24, 2016
Superior Customer Service & Repair! I recently visited the Route 10 service department for several major repairs and Service Consultant, Andrew Tirpack, handled my service repairs with a I recently visited the Route 10 service department for several major repairs and Service Consultant, Andrew Tirpack, handled my service repairs with an outstanding level of professionalism that reflected a gold standard in customer service for which he and his team should be recognized and rewarded. Andrew demonstrated a unwavering work ethic that was reassuring and it was clear he was focused on exceeding customer expectations. My vehicle's repairs were not typical (CV boot replacement, frozen rear calipers, spark plugs) yet Andrew delivered the car on the date promised, made himself available at all times throughout the service process to address any questions/concerns and finally, he exceeded my expectations. From the cheerful receptionist who greets arriving customers, to the speedy technicians transitioning customers to their loaner cars, everything was a delightful and flawless experience. This quality level of service and customer commitment is why I purchased a luxury brand name like Lexus, however, employees like Andrew and his team are the REAL reason why I will return to Lexus of Route 10 for any future vehicle repairs. Thank you! More
by LoveMyLexus
Employees Worked With
Andrew Tirpack, Service Consultant
