Lexus of Route 10

OWE ME MONEY I purchased a new car from this dealer and purchased "tire and wheel" coverage for low profile tire problems (bent rims, flat tires etc). The terms o I purchased a new car from this dealer and purchased "tire and wheel" coverage for low profile tire problems (bent rims, flat tires etc). The terms of the tire and wheel coverage are that I receive my unused pro rata share of the coverage back when I sell the car. The coverage cost $1,800. I traded in the car 3 months after I bought it and no matter what I do I can't get Lexus to give me my pro rata share back. I provided all paperwork and finally visited the dealership when I couldn't get anyone to respond to my phone calls. Bad deal! More

Very Good experience!!! Another good experience with Lexus of Route 10. Recently my media center stopped working, no radio, no bluetooth, nothing. Schedule appointment for Another good experience with Lexus of Route 10. Recently my media center stopped working, no radio, no bluetooth, nothing. Schedule appointment for next day. Greeted by Mylez Chizacky, signed papers and after 5 min had coffee with sandwich:) After 20 min. got resolution - media center is dead and has to be replaced. John Mancini very friendly and patient, helped me with loaner, Thank you! Left dealership after about 30-40 min!!! Replacing of media center took longer than expected, but every two days I was getting phone calls from Mary Spinala with updates and status. Finally got my car back with brand new media center, clean and shiny like new. Mechanic who made replacement, came out with me, checked that everything is working, helped me to connect my phone, setup radio stations... spend with me another 20 min. He left after we checked all options and I am happy. After that Mary called me couple times to check if everything is working. Thank you guys for your great customer service and personal attention!!! Hope to get my new car from you also Best dealership More

Amazing service and costumer service I worked with Renata to lease my Lexus ES. She provided excellent service and answered any questions I had about the process. She was very patient, co I worked with Renata to lease my Lexus ES. She provided excellent service and answered any questions I had about the process. She was very patient, courteous, and friendly. In addition, the price Renata provided to me could not be matched by any other dealer. Thank you for the amazing experience and service!!! More

Absolutely the Best Lexus Dealership in New Jersey From the minute you decide to experience your lease or purchase of a Lexus car you are treated to superior salesmanship and the highest level of prof From the minute you decide to experience your lease or purchase of a Lexus car you are treated to superior salesmanship and the highest level of professionalism I have leased my Lexus time after time and totally happy from the beginning to exceptional service. Thanks to My amazing salesperson Tony Carlucci and his wonderful assistants. Wouldn't go to any other Dealership thanks to all love my 🚗 More

Become a believer. First time in a Lexus. My experience was as close to ideal as it gets. Worth noting that my circumstances are not really comparable to most car shopp First time in a Lexus. My experience was as close to ideal as it gets. Worth noting that my circumstances are not really comparable to most car shoppers, let alone most Lexus shoppers, as I am not the kind of customer car dealers are clamoring after. The overall process was much smother that I would have expected. More importantly, I never got under the impression that I was being misguided or treated dishonestly. I would go back there in a heartbeat. Sales: Lenny Debonis - Finance: Amanda Silva - Delivery: Adam CPO Lease: 2014 GS 350 Pet peeve: For some undefined reason I had the expectation that the car would be detailed on the outside as well. The interior is impeccable, missing only the new car smell, but claying the exterior would have increased my bragging by a considerable factor. Emphatically not a complain though; only a pet peeve. PS. STRONGLY recommending CPO lease. Better warranty than new and free services included. I speculate, mostly due to the extremely high initial quality of the Lexus cars. My lease payments will total approximately twice the depreciation of the car during the lease period so everyone makes out well, myself included. PPS A special, heartfelt "Thank you" to Julia for taking this experience clear over the top. More

Crooks and Liars Took my lexus rx350 in this saturday for 75000 mile service and for flashing AFS light (Adaptive Front lighting System) on dashboard. I had just repla Took my lexus rx350 in this saturday for 75000 mile service and for flashing AFS light (Adaptive Front lighting System) on dashboard. I had just replaced my headlight bulbs on my lexus myself and thought the light just had to be reset. The service advisor then comes out and says the AFS light is blinking because my headlight motor is broken but they are willing to replace the headlight for me..."it will only cost $2100 for parts and labor" he said. I declined immediately. This is completely insane. Bear in mind my car is a 2009 model and the whole car is worth about $14000. An exact OEM headlight anywhere on the internet runs from $150 to $300. It is also about 15 minutes of labor to replace a headlight. How did they come up with a ridiculous number of $2100? Complete crooks. But thats not even the end of it. I knew my lights were working just fine before i changed the light bulbs. When i got home i opened up the hood, disconnected the light wire and reconnected it again and everything was fine again and NO blinking AFS light on dashboard. I went out after dark and drove it and the AFS motor works perfectly and the light adjusts normally around corners. Were they going to charge me all that money and only do as i did and then pretend they changed the light? Crooks. Did they even check wiring connections before twlling me i must spend $2100 for new light? Probably not. I am not even sure they did the maintwnance properly. When i checked under the hood, it was as dusty as ever and all the fluid caps were dusty and undisturbed. They said they tooped off all my fluids but i doubt it. My power steering fluid container is almost completely empty. Did they forget that one? Also near my right headlight there was a big fuel pump resistor disconnected and dangling off some wires. They either forgot or did not care to reconnect the resistor to the body of the car as before. I am very familiar with everything under the hood and this resistor was not freely hanging in my engine bay before. Well they still managed to get an extra $600 out of me twlling me they are NOT willing to replace the brake pads on my car unless i also pay for new rotors. I never had a problem with my rotors. But i had no choice as i really needed breaks and had no time to find another place on the weekend before a roadtrip i have to take. They also gave me a list of about $9000 worth of other issues that i should pay to take care of even though i have had no other problems with my car. I politely refused. I will never take my car to any Lexus dealership ever again. They quadruple charge for everything, if not more. Very dissapointed. More

Great Service All of the Lexus of Route 10 service staff are a pleasure to deal with. The Lexus service experience has always been better than most other car brand All of the Lexus of Route 10 service staff are a pleasure to deal with. The Lexus service experience has always been better than most other car brands and the difference always comes down to the people. I took my RX in for routine service and worked with Mary Spinola. Mary is a Lexus Master Certified Service Consultant and has years of experience. Mary will take care of you and treat you like a best friend. I trusted Mary's advice on my services and will keep coming back. Thanks Mary! More

Another great experience!!! I've just leased my second Lexus through this dealership and the service is terrific! Bill Devine was wonderful and very helpful with helping me with I've just leased my second Lexus through this dealership and the service is terrific! Bill Devine was wonderful and very helpful with helping me with my new car. I have had terrible experiences with BMW which is why I switched to Lexus and I recommend them to everyone and I have referred people to the Lexus Route 10 Whipany dealership! In addition Adam Walton and Alec Bartro, Delivery Specialists were both very nice and helpful and Amanda Silva got me in and out very quickly and was lovely during our interaction! Overall a great experience!!! More

2016 Lexus RX350 It was one of the best car buying experience. The sales person, Brett is very honest and helped us to get the car that we wanted for the price that we It was one of the best car buying experience. The sales person, Brett is very honest and helped us to get the car that we wanted for the price that we hoped. Would strongly recommend the dealership when it comes to buy a Lexus. More