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Lexus of Route 10

Whippany, NJ

4.8
654 Reviews

130 Route 10 West

Whippany, NJ

07981

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Showing 654 reviews

May 30, 2017

A pleasurable experience Buying a car from Lexus Route 10 is always a pleasure. The staff is always very helpful and efficient. John Mottes is a pleasant salesperson and awa More

by roger37con
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Mottes
Jun 01, 2017 -

Lexus of Route 10 responded

Another great review for John Mottes and the staff here at Lexus of Route 10! Roger, we are so lucky to have great clients like yourself. John thoroughly enjoyed working with you and appreciates your loyalty. Congratulations and Thank You Again, Brad Vaill Guest Relations Director Lexus of Route 10

May 23, 2017

Great experience. Love our car Our salesperson, John Mottes, was extremely courteous and knowledgeable of the vehicle. The other people we dealt with were also nice to do business More

by Shellard
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Mottes
May 24, 2017 -

Lexus of Route 10 responded

Congratulations on your new Lexus, we are so happy to hear you love your new car. John Mottes is committed to making every purchasing/leasing an excellent sales experience. The paperwork aspect can be overwhelming but unfortunately all dealerships are scrutinized with these procedures. We do appreciate your great review and wish you many miles of happiness with your new Lexus. Thank You Again Brad Vaill Guest Relations Director Lexus of Route 10

May 21, 2017

Professional organization Purchased certified RX 350. Salesman was Duke Snyder. Pleasant experience from initial contact to completion of transaction. Received a good car at More

by Satisfied customer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duke Snyder, Tony Carlucci
May 23, 2017 -

Lexus of Route 10 responded

Another Satisfied Customer is music to our ears! Thank you so much for taking the time to single out Duke Snyder and Tony Carlucci. These two gentleman are Legends here and we couldn't be happier that they made this a great buying experience for you. We look forward to proving you top shelf service experiences too. Thanks Again, Brad Vaill Guest Relations Director Lexus of Route 10

May 20, 2017

Thank you Lexus rt 10 Great experience, whole team did a great job , smooth transaction. Thank you Christine Festa , and frank Caputo , and mr callucci in financing . . And More

by Bobby1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Festa, Tony Carlucci
May 23, 2017 -

Lexus of Route 10 responded

Dear Bobby, Thank you for the excellent review! Happy to hear you love your RX350 F Sport, and I am sure that love will increase with every single mile. Christine Festa is such a gem, a hard working and dedicated team member that really goes the extra mile. Frank and Tony C. keep the transactions pleasant and painless. We all look forward to helping you with your service needs in the future. Thank you again for taking the time to write this great review. Brad Vaill Guest Relations Director Lexus of Route 10 .

May 12, 2017

Terrible serivice I have tried to schedule a service with the dealership on several occasions. Phone never is answered. I called again yesterday and nothing again so I More

by LGC
Recommend Dealer
No
Employees Worked With
Don't know the name. I twas a woman.
May 10, 2017

Defaced Vehicle. Tampered & Disfigured. Business Development/Guest Relations Director Brad Vaill is rude & deceitful. Damages vehicles while in for simple recall's, refused fault & eludes pr More

by Michael V.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Vaill, Brad Vaill
May 17, 2017 -

Lexus of Route 10 responded

Michael, You reported damage to your vehicle 36 hours after you picked your vehicle up from our service department. Additionally, that time frame was during the most recent snowstorm we had in March. Despite no evidence that our dealer damaged your "custom" bumper, we replaced it as a gesture of goodwill. During the pick-up process, you then accused our dealer of inflicting seven separate dents on your vehicle while in our care, which unfortunately is not the first time you have attempted to blame vehicle damage on our dealer. We certainly wish you all the best of luck with your vehicle and are comfortable with you choosing an altogether different location for your future service needs.

May 24, 2017 -

Michael V. responded

your response is false. Your last name should be spelled Veil because truly that is how you operate under a veil. Thank you

May 08, 2017

Star Treatment: Outstanding Staff I just bought my first Lexus and my Sales Consultant, Duke Snyder was absolutely amazing. Duke's professionalism, friendliness, warmth and patience ma More

by Lexus IS 250 girl
Friendliness
Recommend Dealer
Yes
Employees Worked With
Duke Synder
May 15, 2017 -

Lexus of Route 10 responded

I can't tell you how proud your review makes us feel-the ULTIMATE COMPLIMENT is when you told us that this was your BEST car buying experience EVER!!! That is just wonderful to here. Duke is one the kindest and sincere gentleman we have ever had the privilege of working with and kudos to Pamela and Mike Murphy for the support system they provided you as well. We just may have to laminate and frame your review! Thank you Again Lexus Girl! Brad Vaill Director of Guest Relations Lexus of Route 10

April 30, 2017

Very impress with this dealership! Everyone was great when we went to inquire about the NX. Our salesperson Christa was so nice and there was no pressure like at some dealerships. They More

by Susan55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa Cottrell
May 15, 2017 -

Lexus of Route 10 responded

Dear Susan, Thank you for taking the time to tell us about your sales experience. Christa is so kind and such a hard worker. She really is determined to make it a no hassle no haggle experience. I am so happy that you were impressed by us. Enjoy your new NX and we look forward to seeing you for all your service needs. Brad Vaill Director of Guest Relations Lexus of Route 10

April 29, 2017

Everyone at Lexus is friendly and helpful. I recently leased Lexus from the Route 10 dealership. I had an awesome experience from the staff, salesperson, and from the service department. My More

by Susan S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pascal and Jeannie in the Service Department.
May 15, 2017 -

Lexus of Route 10 responded

Dear Susan, I am so pleased that you had an AWESOME experience with Ed Vikhrow and Frank Caputo. Ed and Frank are very dedicated to giving our guest great pricing but also a great sales experience. And oh course our award winning service department will be there for you and all your service needs. Jeannie and Pascal are amazing! Thank you again for taking your time to write an Awesome review! Brad Vaill Director of Guest Relations Lexus of Route 10

April 23, 2017

Exceptional all the way! I just leased my second ES 350 here and I cannot say enough great things about Christine Festa in sales. She and the entire team At Lexus of Route 10 More

by ChrissyM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Festa
May 15, 2017 -

Lexus of Route 10 responded

Congratulations on the purchase of your second Lexus! Christine is just wonderfully dedicated to all her loyal customers. She has been with us a long time and she really is passionate about keeping all her guests completely satisfied with their sales experience. She is a gem and I hope in a couple years we will be congratulating you on your 3rd Lexus!!! All the Best and Thank You Again for the great review!, Brad Vaill Director of Guest Services Lexus of Route 10

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