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Lexus of Route 10

Whippany, NJ

4.8
654 Reviews

130 Route 10 West

Whippany, NJ

07981

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Showing 654 reviews

May 19, 2023

Throughout many years purchasing vehicles at Lexus of Route 10, Karina Nunez BDC Manager, has been one of the most incredibly helpful and caring people we have encountered, guiding us every step of the w More

by Angelica Rozo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karina Nunez BDC Manager
May 12, 2023

Tammy, Colin and Jason were great. Thank you for all your help. Very happy with the service today. More

by elaineesposito425
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tammy DeBaro
May 03, 2023

My wife and I recently had the pleasure of visiting the Lexus of Route 10, in Whippany, NJ and leasing a brand new 2023 Lexus RX 350, and our experience was nothing short of exceptional. From start to More

by Jercann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Lavery, Duane Rose, Eric Camacho
April 23, 2023

We worked with Tammy and she was fantastic Thiis was our first Lexus and the attention paid to our transaction was impeccable. Collin showed us every feature of our car and we left knowing every wonderful More

by Dianec29
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Collin. , Tammy DeBaro
February 07, 2023

Is it Consumer Fraud? 1. Even though I bought a brand NEW ES 300h, the air bag part got torn off at the next day after the purchase(pics attached). I told them I would More

by Moon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mr. Jaime
Feb 07, 2023 -

Moon responded

Is it Consumer Fraud?

Feb 09, 2023 -

Lexus of Route 10 responded

Mr. Moon, You have rejected every effort we have made to communicate in a professional and business-like manner, and continued to provide misinformation in every review you threatened to leave. An excellent example of this is the "life-threating" airbag concern, where you are aware an interior panel has simply come loose, which I have never seen do so on its own, and you have been provided with Lexus corporate diagnostic information that shows you have no airbag concern, yet you reference this false condition in these reviews. We have asked repeatedly to speak in person and address these issues, and your insistence on refusing to speak with us and resort to blackmail instead is not how we conduct business. Again, you and your automotive broker you were working with reviewed and approved the contract and no such fraud was committed. We will steadfastly refuse to continue to discuss this via online reviews. Should you wish to discuss this concern in an ethical manner, you have my contact information.

Feb 09, 2023 -

Moon responded

What do you mean? Mr. Brad told me last week that he would reply to me about the issue on Monday (02/06). But he didn't. That's is why I ask public for help. Why are you keep lying? If you answer me honestly the following 2 questions, all will be clear. 1. If I show you the evidence that the tires were replaced at your facility, will you accept my return? or will you admit that your company did consumer fraud? 2.Second, your company added extra several thousand dollars to the invoice without telling me about it at all, right? You are making this simple case complicate by creating stories and avoid main point. This is very simple case and will be cleared once you reply honestly.

December 02, 2022

Seven years ago I went into Lexus of Route 10 to see about making a trade-in and purchasing a preowned Lexus certified vehicle. At that time I had the pleasure of meeting Pete Postorino as my salesman. More

by mfem
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pete Posterino
November 12, 2022

For all the women (and men) who feel overwhelmed and intimidated by sales people at car dealerships, this place is for you. Deborah was so knowledgeable, straight forward, kind and patient with us. Sh More

by Sallie.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deborah Amster
October 26, 2022

They contacted me but I was never able to go see their car. Just a bit too far at the time. They were very responsive. They did their job as expected. More

by Timprintr
Recommend Dealer
Yes
Employees Worked With
Deborah Amster
October 21, 2022

Recently purchased an NX350 and Jack Lapidus has helped us greatly along the way. He’s a true professional, answers text messages and phone calls right away. Of all the dealers that we’ve been through, thi More

by Gilesteban01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Lapidus
September 08, 2022

It was a great experience. I worked closely with Christine Festa for all of 2022 in securing my vehicle. She contacted me regularly to provide me with updates and we were eve More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Festa
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