Lexus of Route 10
Whippany, NJ
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Throughout many years purchasing vehicles at Lexus of Route 10, Karina Nunez BDC Manager, has been one of the most incredibly helpful and caring people we have encountered, guiding us every step of the w Route 10, Karina Nunez BDC Manager, has been one of the most incredibly helpful and caring people we have encountered, guiding us every step of the way in our purchase of 3 different vehicles, providing very well-informed advice, and an outstanding service, with flexible availability, truly going above and beyond for her costumers. Karina Nunez has bilingual abilities which makes the purchase of vehicles very accessible for Spanish speaking people, understanding people's different circumstances and helping their dreams of owning a Lexus vehicle come true. I highly recommend Karina Nunez BDC Manager from Lexus of Route 10, if you want the outmost excellent service that eases purchasing a vehicle and makes this experience feel familiar, and welcoming to everyone. More
My wife and I recently had the pleasure of visiting the Lexus of Route 10, in Whippany, NJ and leasing a brand new 2023 Lexus RX 350, and our experience was nothing short of exceptional. From start to the Lexus of Route 10, in Whippany, NJ and leasing a brand new 2023 Lexus RX 350, and our experience was nothing short of exceptional. From start to finish, the team at the dealership went above and beyond to make sure that our needs were met and that we were completely satisfied with the purchase. One of the standout members of the team was Duane Rose, the sales associate who worked with us throughout the process. Duane was incredibly friendly and professional, and he made us feel like valued customers from the moment we walked through the door. He listened carefully to our needs and preferences, and he worked diligently to find a car that met all of our criteria and fit within our budget. But Duane was just the beginning of the excellent service we received. Colin Lavery, the car technician, took the time to clearly explain all of the new features and functions of the RX 350, ensuring that we felt confident and comfortable driving it off the lot. Eric Camacho, the finance manager, was a pleasure to work with as well, making the document process quick and easy while still taking the time to answer all of our questions. There was no high pressure to purchase additional products. Overall, we would strongly recommend the Lexus of Route 10 dealership to anyone in the market for a new car. With a friendly, professional team that truly values their customers and provides exceptional service every step of the way, this dealership is truly a cut above the rest. More
We worked with Tammy and she was fantastic Thiis was our first Lexus and the attention paid to our transaction was impeccable. Collin showed us every feature of our car and we left knowing every wonderful first Lexus and the attention paid to our transaction was impeccable. Collin showed us every feature of our car and we left knowing every wonderful detail. Couldn’t be happier. More
Is it Consumer Fraud? 1. Even though I bought a brand NEW ES 300h, the air bag part got torn off at the next day after the purchase(pics attached). I told them I would 1. Even though I bought a brand NEW ES 300h, the air bag part got torn off at the next day after the purchase(pics attached). I told them I would return it due to the possible life-threatening safety issue, but the dealer rejected. 2. The dealer made fraud by replacing tires to deceive it is higher model and sold me at much higher price. It is 100% deceptive business practices that caused me enormous financial loss. Even though I have an evidence that the dealer replaced tires for fraud, but the dealer is saying, they did sell me the car as it is from factory. 3. The dealer added extra several thousand dollars from MSRP without telling me about it at all. In conclusion, the dealer cheated me way too much and this is really consumer fraud. More
Seven years ago I went into Lexus of Route 10 to see about making a trade-in and purchasing a preowned Lexus certified vehicle. At that time I had the pleasure of meeting Pete Postorino as my salesman. about making a trade-in and purchasing a preowned Lexus certified vehicle. At that time I had the pleasure of meeting Pete Postorino as my salesman. Right from the start I felt comfortable dealing with Pete. He listened to all of my needs and did an excellent job in accommodating all of them. It was such a pleasure to deal with a salesman that you could feel had a good heart and was trying very hard to work out the best possible deal he could make to satisfy you. Fast forward seven years later when I wanted to trade in my vehicle and purchase a new preowned one, of course I only wanted to deal with Pete. Lucky for me Pete was available and once again made trading in and purchasing a seamlessly easy and enjoyable experience. After my purchase, I received several phone calls from both Pete and other employees from Lexus to make sure I was happy and to see if I had any questions. I would definitely recommend Lexus of Route 10 for anyone looking to purchase either a new or pre owned vehicle. More
For all the women (and men) who feel overwhelmed and intimidated by sales people at car dealerships, this place is for you. Deborah was so knowledgeable, straight forward, kind and patient with us. Sh intimidated by sales people at car dealerships, this place is for you. Deborah was so knowledgeable, straight forward, kind and patient with us. She explained everything about the car, the marketplace, total cost and financing in a clear and comprehensive way. And of course the car we bought is fantastic, along with all the additional services and amenities the dealership provides. I will never buy a car from anyone or anywhere else! Highly recommend. More
They contacted me but I was never able to go see their car. Just a bit too far at the time. They were very responsive. They did their job as expected. car. Just a bit too far at the time. They were very responsive. They did their job as expected. More
Recently purchased an NX350 and Jack Lapidus has helped us greatly along the way. He’s a true professional, answers text messages and phone calls right away. Of all the dealers that we’ve been through, thi us greatly along the way. He’s a true professional, answers text messages and phone calls right away. Of all the dealers that we’ve been through, this is the best experience we had so far because of Jack. He always update us as to the status of our car. I highly recommend this dealer and especially Jack Lapidus, you won’t be dissapointed. More
It was a great experience. I worked closely with Christine Festa for all of 2022 in securing my vehicle. She contacted me regularly to provide me with updates and we were eve I worked closely with Christine Festa for all of 2022 in securing my vehicle. She contacted me regularly to provide me with updates and we were eventually able to secure the exact car that I had wanted. More