Lexus of Route 10

SO Happy!! RoseMarie was an absolute pleasure to work with! She helped me get a great deal that met my requirements. It’s nice to officially join the Lexus fam RoseMarie was an absolute pleasure to work with! She helped me get a great deal that met my requirements. It’s nice to officially join the Lexus family for the first time! I LOVE MY RX350 F Sport! More

False advertisement Upon inquiring regarding a White 2015 NX F Sport, I unfortunately had a less than optimal interaction with Albert Glassen. I expressed to Albert th Upon inquiring regarding a White 2015 NX F Sport, I unfortunately had a less than optimal interaction with Albert Glassen. I expressed to Albert that I had would be willing to stretch beyond my budget of $30,000, as I was interested in this particular vehicle. Knowing that the internet listings are competitively priced, I was surprised, and quite thrilled, to see the window sticker to reflect a selling price of $31,142. Upon sitting down with Albert to discuss the financial details of the vehicle, I inquired what the final asking price is. I was met with the response: “as much as I can possibly get for it”. I found this quite disturbing, outwardlyshowing interest in personal profit over the satisfaction of a potential customer. Upon bringing up the displayed sticker price, Albert rejected the accuracy, despite the fact that all information on the sticker reflected the specifications of this vehicle. I was informed that a sticker was placed over the window sticker, which “must have been removed”, further placing blame on the “sticker printing company”. Despite the fact that any retail sales environment would honor the listing selling price, in error or not, Albert refused to seek out if any accommodations could be made. I found this experience at Lexus of Route 10 to be quite disappointing. I would expect transparency as well as accuracy when advertising for a potential sale. Would Mr. Glassen honored the advertised price, I would have purchased the vehicle. You would expect that a sales person would work to retain a potential sale met with professionalism, flexibility, and courtesy and this is clearly not the service I received. More

Excellent experience This is my first review on a car purchase. We worked with Duke Snyder's team. We highly recommend Duke and Lexus of Route 10. Our transaction was smoo This is my first review on a car purchase. We worked with Duke Snyder's team. We highly recommend Duke and Lexus of Route 10. Our transaction was smooth with no unpleasant surprises. We would do business with them again. More

John Mottes very professional Had a horrible experience at Tristate so contacted rt 10 and John was nothing but helpful! Was fast to respond and very honest. Would totally reccomen Had a horrible experience at Tristate so contacted rt 10 and John was nothing but helpful! Was fast to respond and very honest. Would totally reccomend him! More

Great Experience Worked with Rosemarie to purchase our first Lexus and it was a pleasure. The overall process was very smooth, with no surprises. Thank you Rosemarie Worked with Rosemarie to purchase our first Lexus and it was a pleasure. The overall process was very smooth, with no surprises. Thank you Rosemarie! More

HUMBERTO IS THE BEST!!!! I am beyond grateful to have a salesman such as Humberto. He is THEE BEST!!! This is my 2nd vehicle and I am beyond satisfied yet again. He went throu I am beyond grateful to have a salesman such as Humberto. He is THEE BEST!!! This is my 2nd vehicle and I am beyond satisfied yet again. He went through great lengths to get me exactly what I wanted and in the price range I wanted to spend!! I would recommend him to anyone!! THANK YOU HUMBERTO More

Favorite car to date! I test drove several cars / SUVs and within seconds of driving the ES 300 sedan it was love at first drive! The car is like no other -- truly a pleas I test drove several cars / SUVs and within seconds of driving the ES 300 sedan it was love at first drive! The car is like no other -- truly a pleasure to drive. A key reason that drove me back to the dealership was my experience with Humberto. Humberto is informative, professional, extremely friendly and made you feel like you were part of his extended family. The sales manager was also gracious and down to earth. My experience with all the Lexus of Route 10 employees was pleasurable! You guys are AH-Mazing! Thank you! More

Simple and easy to deal with. No issues It was very easy process. Things were kept simple. Rose was very nice and professional. Definitely see her again for another Lexus. The dealership It was very easy process. Things were kept simple. Rose was very nice and professional. Definitely see her again for another Lexus. The dealership atmosphere was very pleasant. More

Rosemarie was excellent It was my first purchase of a Lexus and Rosemarie was phenomenal. She made is such a pleasure to do business with Route 10 Lexus and also went out of It was my first purchase of a Lexus and Rosemarie was phenomenal. She made is such a pleasure to do business with Route 10 Lexus and also went out of the way to make sure she gets the best deal for my new NX 300. She stayed late on Saturday evening to finish off the paper work and ensure we walked out of the showroom as satisfied customers. Exemplary commitment. Would strongly recommend Route 10 Lexus and Rosemarie as a top consultant. More

The way to run an Airline A comfortable experience.. All those involved with my transaction are to be commended. Humberto Cruz was very professional in his approach and Chris A comfortable experience.. All those involved with my transaction are to be commended. Humberto Cruz was very professional in his approach and Chris Tracy clearly explained the final aspects of the transaction....Thank You More