Lexus of Route 10

Got a GS-F from them but no second key Got my Lexus GS-F from them last year. Everything went well and a deal was made. Only problem is they didn't have my second key, it was in a vault and Got my Lexus GS-F from them last year. Everything went well and a deal was made. Only problem is they didn't have my second key, it was in a vault and they promised they'd send it to me. One year later, nothing has showed up in the mail. Didn't get a survey from Lexus, so I figured I'd leave a review here. JTHBP1BL6GA000184 More

Great car great dealership My husband and I keep returning to this Lexus dealership and love working with Christine Festa. She is knowledgable and experienced and has always wor My husband and I keep returning to this Lexus dealership and love working with Christine Festa. She is knowledgable and experienced and has always worked hard to get us the best deal on our leases. She is a pleasure to work with and our vehicles are terrific. More

Still a loyal Lexus owner Dealing with Rose Marie Pronesti was a real pleasure. We told her what we wanted, and she was able to accommodate our requests with a fair price. Th Dealing with Rose Marie Pronesti was a real pleasure. We told her what we wanted, and she was able to accommodate our requests with a fair price. The whole process was painless. She walked us through all the steps, checked on us constantly and made sure we were satisfied. I will definitely tell others to see her at Rt 10 Lexus. And we will be back in 39 months for another one--as well as with our regular service trips. More

Great Experience Angela Malanga was very attentive and engaging. When we arrived to the showroom Angela was engaging and understanding to our needs. It was a pleasure Angela Malanga was very attentive and engaging. When we arrived to the showroom Angela was engaging and understanding to our needs. It was a pleasure! More

New GS, Excellent service and great vehicle. Humberto Cruz is an honest, top notch salesperson. I had an idea of what I wanted and he was able to deliver exactly what I wanted in a prompt and pr Humberto Cruz is an honest, top notch salesperson. I had an idea of what I wanted and he was able to deliver exactly what I wanted in a prompt and professional way. Excellent service and expertise. More

Pleasureable I met with Salesman Duke Snyder and I immediately felt like we had met in the past. Duke made the transaction and experience very smooth. Everyone in I met with Salesman Duke Snyder and I immediately felt like we had met in the past. Duke made the transaction and experience very smooth. Everyone in the dealership was courteous and professional. I will definitely recommend customers. More

Couldn't be Happier! Working with Humberto Cruz is so smooth, you almost forget he's a salesman and think he's family! He's sold my family 3 (going on 4, we'll see you aga Working with Humberto Cruz is so smooth, you almost forget he's a salesman and think he's family! He's sold my family 3 (going on 4, we'll see you again soon!) Lexus cars. This is the second IS that I purchased with Humberto's assistance. Both times I left the dealership with the exact car that I wanted at the price that I wanted to pay. My fresh 2018 is350 F Sport is a DREAM. Thank you so very much Humberto for your help yet again! My family and I are always looking forward to doing business with you at Lexus. More

SO Happy!! RoseMarie was an absolute pleasure to work with! She helped me get a great deal that met my requirements. It’s nice to officially join the Lexus fam RoseMarie was an absolute pleasure to work with! She helped me get a great deal that met my requirements. It’s nice to officially join the Lexus family for the first time! I LOVE MY RX350 F Sport! More

False advertisement Upon inquiring regarding a White 2015 NX F Sport, I unfortunately had a less than optimal interaction with Albert Glassen. I expressed to Albert th Upon inquiring regarding a White 2015 NX F Sport, I unfortunately had a less than optimal interaction with Albert Glassen. I expressed to Albert that I had would be willing to stretch beyond my budget of $30,000, as I was interested in this particular vehicle. Knowing that the internet listings are competitively priced, I was surprised, and quite thrilled, to see the window sticker to reflect a selling price of $31,142. Upon sitting down with Albert to discuss the financial details of the vehicle, I inquired what the final asking price is. I was met with the response: “as much as I can possibly get for it”. I found this quite disturbing, outwardlyshowing interest in personal profit over the satisfaction of a potential customer. Upon bringing up the displayed sticker price, Albert rejected the accuracy, despite the fact that all information on the sticker reflected the specifications of this vehicle. I was informed that a sticker was placed over the window sticker, which “must have been removed”, further placing blame on the “sticker printing company”. Despite the fact that any retail sales environment would honor the listing selling price, in error or not, Albert refused to seek out if any accommodations could be made. I found this experience at Lexus of Route 10 to be quite disappointing. I would expect transparency as well as accuracy when advertising for a potential sale. Would Mr. Glassen honored the advertised price, I would have purchased the vehicle. You would expect that a sales person would work to retain a potential sale met with professionalism, flexibility, and courtesy and this is clearly not the service I received. More

Excellent experience This is my first review on a car purchase. We worked with Duke Snyder's team. We highly recommend Duke and Lexus of Route 10. Our transaction was smoo This is my first review on a car purchase. We worked with Duke Snyder's team. We highly recommend Duke and Lexus of Route 10. Our transaction was smooth with no unpleasant surprises. We would do business with them again. More