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Lexus of Route 10

Whippany, NJ

4.5
657 Reviews

130 Route 10 West

Whippany, NJ

07981

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Showing 657 reviews

March 22, 2025

Rude and smug manager, sleazy atmosphere . was told to come back to look at a car later in day when it would be ready to be shown. Showed up and it was sold. They completely wasted our time! More

by BT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mitch
March 18, 2025

Special thanks to my Sales Representative Angela Malanga Love new 2025 ES350 . Second car I’ve purchased at this location . Professional, reliable, and Friendly customer service. Thank you again !!! More

by Cviola1982
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela Malanga
March 14, 2025

This is how you treat your customers i haven't heard anything from you guys as you stated in your email the labor was a bit excessive for the work needed to be done on my car $800 labor is outrageous th More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Myles Chizacky
Mar 17, 2025 -

Lexus of Route 10 responded

Eric, Mr. Williams, Myles, your service consultant spoke with you and your warranty company on 2 separate conference calls to clarify that your aftermarket warranty coverage was for internal seals, whereas external seals were not covered. This was explained during those conference calls, and an estimate was provided for the repair, which you approved prior to performing the repairs. You are correct, the parts are not that costly, however the repair does require extensive labor to complete. You state in your review that you did not understand the reason for the repair not to be covered, but again, this was discussed at length during your conversation with Myles and your warranty company. When reached today by our dealership to follow up on your service and ask if you had any questions, you hung up on the representative assisting you, and did not answer Myles' return phone call, but instead posted this review. Regardless, Myles reached out yet again, and not only answered any questions you had, but also to provide a reminder that a loaner vehicle was provided to you so that you were not pressured to make a decision in one day, but instead to take you time to weigh your options and make a decision you were comfortable with.

Mar 17, 2025 -

Eric responded

I never hung up on anyone also i asked for time you said i had to bring the loaner back again the impression he gave me that my car had to be fixed immediately again lets be realistic the price was outrageous $800 dollars for labor so lets tell the truth then yes you did call me more concerned about the rating more than anything telling me thats how you get paid your more concerned with that than the customer satisfaction

Mar 20, 2025 -

Eric responded

The more i think about it most places i know if they diagnosed your car they wont charge you if there doing the work but thats not the case here again there more worried about reviews then the satisfaction of the customer again i wont stop if i dont stand for something i will fall for anything all im asking is for a price reduction that i believe i deserve after me doing research it didnt take long to perform this work you showing me pictures dont mean to much take me to the cat as all customerrs should be and let me see for myself you really had me going that it needed to be fixed now let me ask a question would you have paid that price no i look to hear fromyou guys to see if we can resolve this

Mar 20, 2025 -

Lexus of Route 10 responded

Eric, Our team showed you photos and a video of the concerns on your vehicle. The labor time we quoted was in line with standard labor rates for the repair performed. Your consultant also spoke with you and your extended warranty company twice. You were given a loaner and extended time to decide if you wished to proceed with the repair, knowing exactly what the final price would be. You approved that work, and now are using review sites in an attempt to re-negotiate the price of a repair that has already been completed. This is not how we conduct business, and it is unacceptable to attempt to provide inaccurate information in reviews in attempt to receive compensation when the work was done properly, and with prior approval from you. We welcome you to visit another service facility moving forward.

April 06, 2024

Nick our sales person was very pleasant, welcoming and courteous. Though he is new he sought the help of other representatives ( Abe ) to answer all our questions patiently. Nick and Abe made an exce More

by tvkrishna51
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Del Vecchio, Abe Kang
April 06, 2024

The entire team at Lexus of Route 10 was warm, friendly and professional. A huge thank you to Rosie at the front desk for the warm welcome. Thank you so much to Michael Lioi for always exceeding my e More

by Benjamin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Lioi
February 23, 2024

Absolutely amazing customer service. Walking in the receptionists are so warm and welcoming. Judive the sales representative is absolutely amazing. She’s so patient and attentive. By far More

by Ludmila lee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judive, Tony
January 15, 2024

I have received outstanding service from Lexus of Route 10, and in particular Christine Festa and Dominic Spina! I recently hit a deer with my 2023 Lexus RX 350. I was not injured but my car suffered sign More

by Barbschiffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Festa, Dominic Spina
December 29, 2023

Want to give a special thanks to senior sales consultant Mr Tony Carlucci! The man is a gem highly recommend you work with him! Purchased a 2020 Lexus RX 350 F Sport. Couldn’t be happier with everything 5 s More

by Radek.Kalantarov
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TONY CARLUCCI, Sean Byrne
December 22, 2023

Wonderful experience with Deborah Amster at Lexus of Route 10! She was knowledgeable, kind, and she went above and beyond to make me feel comfortable during the process. I called about a specific car an More

by emilysearle17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deborah Amster, Eric Camacho
October 28, 2023

Great experience working with Juan Rios. Easy to follow and very patient. He understood my needs and gave me the best deal for me. Everyone was very friendly from the very beginning to end. More

by milenak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Rios
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