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Lexus of Roseville

Roseville, CA

4.8
1,880 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,881 reviews

May 10, 2021

When I arrived they didn’t have my appointment in the book, but I had called two days before hand and scheduled it. I asked that they look at a few things that were wrong, like my cell phone going back More

by caj3000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I have no idea
May 25, 2021 -

Lexus of Roseville responded

This is a disappointing review to read. I assure you that we do strive for thorough and accommodating service here, and I would be more than willing to speak with you directly about the issues you are experiencing with your vehicle and ensure that we do what we can to address them. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Jay U. - General Sales Manager - 916-472-7422

May 10, 2021

Matt was so accommodating,was finished in a timely manner. I was able to have a loaner so I didn’t have to wait for three hours More

by KIMWWEST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Anhaiser
May 10, 2021 -

Lexus of Roseville responded

We are delighted that Matt and the team delivered such an excellent experience! Thank you for choosing Lexus of Roseville for your service needs. Drive safely and please come back again for your future maintenance needs!

May 10, 2021

Our experience with Boris and your dealership couldn't have been better. Boris was very knowledgeable, courteous and efficient. Paperwork was done quickly and efficiently. Thank you so much More

by NEATAANTONELLIART
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Boris Velikov
May 10, 2021 -

Lexus of Roseville responded

Thank you for taking the time to review us! We are proud to have earned your business and happy to hear that you had such a successful experience working with Boris. Drive safely in your new vehicle, and we hope to see you again at Lexus of Roseville!

May 07, 2021

I always have the best experience when I bring my can in to have it serviced. The waiting area is always user friendly and the refreshments are note worthy. Thanks Jackson More

by g9jc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley, Matt Anhaiser
May 07, 2021 -

Lexus of Roseville responded

It makes us smile to hear that you enjoy your visits with us at Lexus of Roseville. Thank you for the positive feedback! We are grateful for your support and look forward to our continued relationship.

May 07, 2021

As always, I had a very good experience. The Reps. were friendly and courteous and the service great! My car was finished much sooner than I expected. More

by Hilde Harris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley
May 07, 2021 -

Lexus of Roseville responded

Hilde - thank you for the positive review! We're so glad we could assist you with your vehicle service here at Lexus of Roseville and we appreciate your business. Drive safe and see you next time!

May 07, 2021

Scott Silverman found my dream car for me. He made the whole car buying experience easy and effortless. He was professional, yet relaxed and extremely helpful in finding the car and in acquainting me wit More

by cookien22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Silverman
May 08, 2021 -

Lexus of Roseville responded

We're so happy to hear that Scott and the team here at Lexus of Roseville helped you get into your dream car! We strive to make the buying process as pleasant and effortless as possible and are glad this was reflected in your experience. Enjoy the new ride and see you next time!

May 06, 2021

Service is excellent. Very little wait time for check in. The car rental was very smooth and the clerks were very nice. We will come back More

by KIMVANMETRE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley
May 07, 2021 -

Lexus of Roseville responded

We appreciate you trusting Lexus of Roseville with your auto service needs and are delighted to hear that you're a satisfied customer. Thank you so much! We hope that you enjoy your weekend.

May 06, 2021

I was very happy with my experience with Lexus of Roseville. Even after taking my car in for a problem the first time they couldn't get it to do it......Brent Colley met me outside and stayed drivin More

by MFBKATHY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
May 06, 2021 -

Lexus of Roseville responded

We appreciate your confidence in our team to get the job done. We are happy to hear Brent was able to address and resolve your issue. Drive safely, and we hope to see you back at Lexus of Roseville!

May 06, 2021

Superb quality of the service and the knowledge and courtesy of the service representative. My vehicle was done in a timely manner but when I picked up the vehicle, I noticed a small chip/scratch by th More

by BANBMHX2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
May 17, 2021 -

Lexus of Roseville responded

I'm so glad that you're pleased with the quality of service performed by our team, but I'm concerned to hear about the scratch on your vehicle. Would you be willing to give me a call so we can figure out what happened? I hope to hear from you soon. Thank you, Jay U. - General Sales Manager - 916-472-7422

May 06, 2021

What an amazing an easy process to purchase a new vehicle! Tristan did a great job negotiating and going to bat for us! This is our third Lexus from Lexus of Roseville and each experience has gone m More

by mjwhiteski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristan Regnani
May 07, 2021 -

Lexus of Roseville responded

This kind of feedback just makes our day here at Lexus of Roseville! It's always wonderful seeing you again and it's been a privilege to have earned your repeat business over the years. We'll be sure to pass along your kind words to Tristan and the rest of the team, and we all wish you many safe and happy miles in your new Lexus!

May 07, 2021 -

mjwhiteski responded

Aww yes! We plan on many happy miles ... and with great MPG now that I got a hybrid Lexus!

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