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Lexus of Roseville

Roseville, CA

4.8
1,880 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,880 reviews

May 17, 2021

Excellent service . I don’t think I should have to wire Excellent service . I don’t think I should have to wire 25 words. Excellent salesman. Excellent salesman. Excellent salesman. Excellent salesman. Ex More

by MJENNYRICH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Hunt, Som Praseuth
May 17, 2021 -

Lexus of Roseville responded

Thank you for your confidence in Lexus of Roseville, and for your business. We are thankful to have you as a customer. Safe travels and have a great day!

May 17, 2021

I was saddened about the wait time before I was able to meet with my service rep and get the service started. Normally it is only about 10 minutes, but this time it was 20, and the prices were not explaine More

by kathleen15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson
May 24, 2021 -

Lexus of Roseville responded

Kathleen - I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver efficient service, and it is never our intention to inconvenience our guests. I would also like to apologize for any confusion regarding the work that was completed on your vehicle. I would be happy to speak with you to see if I can help clear things up. If you are interested in having that conversation, please do not hesitate to give me a call. Thank you, Jay U. - General Sales Manager - 916-472-7422

May 17, 2021

Courteous and knowledgeable. I think that having to write 25 words is asking for too much. The car's were fixed and it is running fine. More

by 4NAW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson Roriquez
May 17, 2021 -

Lexus of Roseville responded

Sometimes less is more :) We appreciate you leaving a review nonetheless. Thank you for your business and know that Lexus of Roseville is ready to help the next time you need it!

May 17, 2021

Yargo gave us the same service and respect, if not better, for a used car purchase than the 3 brand new Lexus's (2010 250, 2013RX, 2018ES) we bought in the past. More

by DEFEVEREFAMILY
Recommend Dealer
Yes
Employees Worked With
Yargo Basta
May 17, 2021 -

Lexus of Roseville responded

Thanks for posting about your experience with Yargo. Here at Lexus of Roseville, it is our goal to deliver top-notch service and we're glad that came through to you! Safe travels in your newly purchased Lexus!

May 17, 2021

I have always received professional and quality service I have always received professional and quality service from Lexus of Roseville - from sales, to service and even parts, their team is friendly, help More

by DBRADFORD1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Sinor, Lynn Slater
May 17, 2021 -

Lexus of Roseville responded

All of us at Lexus of Roseville are grateful to deliver a five-star experience! Our staff strives to provide each customer with our gold standard of service. We are pleased to hear this came through during your visit. It was our pleasure to assist you and we hope to work with you again next time. Have a wonderful day!

May 15, 2021

We love our new 2019 RX 350. We received a more than fair price for our trade in and new vehicle. The service department was fantastic as well. More

by JASONDUKIES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Tristan Regnani
May 17, 2021 -

Lexus of Roseville responded

Jason, congratulations on your new 2019 Lexus RX 350! We are delighted that your experience with our team was a five-star one, and we appreciate you taking the time to leave us a great review. Thank you and safe travels from all of us at Lexus of Roseville!

May 15, 2021

The scheduled service went perfectly. The staff was very pleasant and informative. The waiting area was very comfortable. The vehicle was ready on time as promised. Once again the staff the staff at Rosevil More

by SSR2300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rugg
May 17, 2021 -

Lexus of Roseville responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Roseville, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

May 14, 2021

Everything went well. Job was done almost exactly when we were told. Rep was polite and professional. The only negative I can think of is it is very hard to call the service department. They don’t answer the More

by tjluce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
May 17, 2021 -

Lexus of Roseville responded

Thank you for taking the time to review us! Hearing that you had such a successful service experience made our day. With regard to the rest of your feedback, I apologize for any trouble you have had getting in contact with our team. We are always looking for ways to improve, so please do not hesitate to give me a call directly if there is anything more I can do to assist you. Best, Jay U. - General Sales Manager - 916-472-7422

May 14, 2021

One of the best experiences I have had purchasing a car. Professional, courteous, above all trustworthy. Would come and purchase another car just for the experience. Thank you Tristan for your time with me. More

by D Lopez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Carey, Tristan Regnani
May 14, 2021 -

Lexus of Roseville responded

For you to say that this was one of your best car-buying experiences makes our day! Thank you for the fantastic feedback about Tristan and our Lexus of Roseville team. We wish you many safe and happy miles in your new vehicle!

May 14, 2021

Always great service!nnnnnhbbbbbbgfdddddccghh MJB JV h h g g h b g bbb bbb bbbv gvghvb hvhvhbh h b v c v b b More

by MOSHERSF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley, Matt Anhaiser
May 14, 2021 -

Lexus of Roseville responded

Thank you for the positive review! We're grateful for your business and look forward to working with you again down the road! - the Lexus of Roseville team

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