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Lexus of Roseville

Roseville, CA

4.8
1,878 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,878 reviews

June 15, 2021

Service was excellent however my check engine light is on 2days after I bought my new car. Not happy about that. Guess I’ll be calling service department. More

by TINY66BUBBLES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Joe Nazer
Jul 03, 2021 -

Lexus of Roseville responded

This review is a bit disappointing to read. I would certainly be more than willing to speak with you directly about your check engine light and ensure that we do what we can to assist you. Please don't hesitate to give me a call. Thank you, Jay U. - General Sales Manager - 916-472-7422

June 15, 2021

The shop and maintenance personnel did not try to sell me anything extra. Even though my reservation was lost, the shop took my car in for the maintenance anyway and that made my day. Thank You all. More

by SYLVIA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
Jun 15, 2021 -

Lexus of Roseville responded

Thank you for taking the time you leave your great review for us. We are grateful for your patience and are thrilled we were able to get your car in and take care of your concerns. It means a lot that our service stood out to you and we hope to see you at Lexus of Roseville again down the road. Drive safely!

June 15, 2021

Yargo provided excellent sales service and was very knowledgeable about the car which made it easy to decide to purchase. Very personable and easy to work with. More

by SIDFONG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yargo Basta, Charlie Hunt
Jul 03, 2021 -

Lexus of Roseville responded

Thank you for the great feedback! We are so happy to hear that Yargo made it easy for you to get into your new vehicle. I'm wondering if you rated us 2 stars accidentally, but if there is anything that I can do to improve your experience, please don't hesitate to get in touch. Jay U. - General Sales Manager - 916-472-7422

June 15, 2021

There is no question that if we hadn't met Ryan Trasport we would have never purchased one, yet two cars! He was not aggressive, but knowledgeable and personable. We got lucky! More

by STEFFSAINT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Trasport
Jun 16, 2021 -

Lexus of Roseville responded

Thank you for taking the time to leave us a review! We are pleased to hear that Ryan took good care of you here at Lexus of Roseville, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicles!

June 12, 2021

I arrived early for my appointment and was quickly informed that the service department would be open soon. My vehicle was taken in for service shortly after I spoke with a service advisor. The lobb More

by ddeloy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley
Jun 14, 2021 -

Lexus of Roseville responded

We are thrilled that our team could deliver a five-star service experience! Thank you for choosing Lexus of Roseville and for taking the time to mention Ashley's great work. Drive safely and we hope to see you again!

June 11, 2021

Everything was perfect! The employees were friendly and my needs were met. The car was finished quicker than expected, which was a pleasant surprise. I was very satisfied. More

by JONALINC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley, Matt Anhaiser
Jun 14, 2021 -

Lexus of Roseville responded

Thank you for leaving us a review! We're glad to hear that our team took excellent care of your vehicle and were able to get you on the road more quickly than you expected. Safe travels and come back soon, from all of us here at Lexus of Roseville!

June 11, 2021

Greeted as soon as I pulled up. First time having my car in for service. Super busy day for them. My husband drove down as well so I didn't have to sit and wait. Next visit I will schedule first thing in th More

by LVollan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley, Matt Anhaiser
Jun 11, 2021 -

Lexus of Roseville responded

Thank you for visiting us at Lexus of Roseville. We appreciate this feedback and are grateful for your five stars. We look forward to assisting you in the future!

June 11, 2021

Lexus of Roseville has an excellent service department. My vehicles seem to get better with age. The department is very busy at times and they efficiently perform their tasks. More

by RWB72@sbcglobal.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natasha Wells
Jun 11, 2021 -

Lexus of Roseville responded

We are more than pleased to hear that the Lexus of Roseville service team delivered professional service which made your experience a success from start to finish. Your continued confidence means a lot to all of us and we hope to see you back again next time. Drive safe!

June 10, 2021

Great experience from the moment I pulled in to the parking lot. I was not attacked by wolves and never felt like a victim. You want a Lexus....GO HERE. Jeff More

by JEFFSCHWEIG1960
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Charlie Hunt, Boris Velikov
Jun 11, 2021 -

Lexus of Roseville responded

Thank you for taking the time to recommend our work, Jeff! It is terrific to hear that our team gave you a positive, pressure-free experience. Drive safely, and we hope to earn your business again at Lexus of Roseville!

June 10, 2021

Great Service and friendly staff. Work was completed on time and communication was excellent. A little pricy based on what I normally pay for this type of service but not unreasonable. More

by jbkadvisors
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Williams
Jun 10, 2021 -

Lexus of Roseville responded

Thank you for the positive review and for your feedback. We do our best to remain competitive with pricing, so we will pass your comments along to the team. We're grateful for your business and hope we get the opportunity to work with you again in the future! Safe travels, from all of us here at Lexus of Roseville!

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