Lexus of Roseville

I waited 40 minutes past my appointment time to meet with the service advisor, in the morning. Just before closing I was called to say they didn’t have the parts (that were scheduled in my maintenance) and t the service advisor, in the morning. Just before closing I was called to say they didn’t have the parts (that were scheduled in my maintenance) and they’d get them tomorrow. Definitely second rate. More

The service is always good. The staff is outstanding and aiways helpful no matter what.! Car is always clean when done.always reminds me when to come in for service. aiways helpful no matter what.! Car is always clean when done.always reminds me when to come in for service. More

First time I have worked with Tasha and she was very welcoming and knowledgeable. Loaner desk employee who helped me was friendly and patient with my questions and needs. Service manager came over to e welcoming and knowledgeable. Loaner desk employee who helped me was friendly and patient with my questions and needs. Service manager came over to explain a potential problem I asked about. Very reassuring. After 17 years this dealership has maintained it’s standards of excellence in customer service and car service. Even if my car is this old, I’m still treated with “kid gloves!” More

The service that I received on this particular visit from start to finish was prompt, courteous and a very stress free experience without any problems. start to finish was prompt, courteous and a very stress free experience without any problems. More

Quick service. Polite. Clean waiting area. Great loaner car. Reasonable price for 15k service. Extra word word word word word word word word word word. car. Reasonable price for 15k service. Extra word word word word word word word word word word. More

I talked with Paul. He is very helpful and kind enough to help me get the car I wanted. Very good service from other staff too. help me get the car I wanted. Very good service from other staff too. More

Worked with Scott, all via email and messaging outside of a single trip to test drive/purchase vehicle. This was important to me because I live out of area and Roseville is a bit of a drive. Originally conta a single trip to test drive/purchase vehicle. This was important to me because I live out of area and Roseville is a bit of a drive. Originally contacted Lexus of Roseville because they were designated "True Car" dealer (in hopes of best deal) but due to limited inventory/availability ended up paying MSRP so True Car was a bust :( Overall, one of the least painful new car buying experiences I've had since paperwork went relatively quickly. More

This is the 2nd car I have purchased from Lexus of Roseville in the last few months. They are very easy to work with. I would highly recommend them! Roseville in the last few months. They are very easy to work with. I would highly recommend them! More

it was a very easy and pleasant experience. This is my 4th Lexus with this dealer and I would highly recommend Scott Silverman in their sales department! 4th Lexus with this dealer and I would highly recommend Scott Silverman in their sales department! More

Easy and Scott was attentive without being overbearing. I was thrilled to get exactly what I was looking for and the paperwork didn’t take forever! was thrilled to get exactly what I was looking for and the paperwork didn’t take forever! More