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Lexus of Roseville

Roseville, CA

4.8
1,878 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,878 reviews

August 02, 2021

$26,903. For a Chevy Malibu listed for 15k! I think I got xxxxed! What do you think! Should be a crime for what they did More

by TINY66BUBBLES
Price
Recommend Dealer
No
Employees Worked With
Dennis Tachera, Joe Nazer, Charlie Hunt
Aug 17, 2021 -

Lexus of Roseville responded

I'm sorry to hear you're unsatisfied with the cost of your purchase. We strive to deliver the fairest and most competitive pricing we can, so I will be sure to pass this feedback along to the appropriate team members; however, if you'd like to discuss this directly, don't hesitate to give me a call. I would be glad to address your concerns. Thank you, Jay U. - General Manager - 916-472-7422

July 30, 2021

The person who assisted us was excellent -Tristan R.- showed us the car virtually prior to seeing the car as we leave 3 hours away during a very hot hot day More

by VIRGINIAULANIMO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristan Regnani
Jul 30, 2021 -

Lexus of Roseville responded

Congratulations on the new ride! We are so happy Tristan could find you something that you'll love. Thank you for choosing Lexus of Roseville and we wish you many safe and happy miles!

July 30, 2021

Lexus of Roseville is always efficient, thorough, friendly and most of all competent in servicing my car. I will continue to utilize their services in the future. More

by CINDYDODGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Jul 30, 2021 -

Lexus of Roseville responded

Thank you for the wonderful review! At Lexus of Roseville, we pride ourselves on our efficient, thorough, and friendly service during every appointment. We're thrilled to hear that you plan to return and we will look forward to the next chance for us to take fantastic care of you!

July 30, 2021

The customer service and communication from everyone was outstanding. We had a electrical issue with our vehicle and we were accommodated immediately. Upon our arrival we were greeted by Dave Rugg and he ha More

by PATOBRIEN0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The Customer service provided by Chantel in the vehicle concierge was very friendly and professional., David Rugg, Brent Colley
Jul 30, 2021 -

Lexus of Roseville responded

Thanks for trusting Lexus of Roseville with your business. It is our goal to deliver top-notch service and we're happy to hear that Dave and Brent hit the mark. We're proud to have earned your loyalty and we look forward to taking care of you next time!

July 29, 2021

My service Rep. Brent is wonderful, so smart and helpful. Offered a loaner car which I decided not to use. Like you wide open waiting area . Nice perks of water and coffee. More

by RCSTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Jul 30, 2021 -

Lexus of Roseville responded

Thanks for the 5 stars! We're glad to hear that Brent was so kind, informative, and great to work with. It's wonderful that you enjoyed the waiting area and provisions. Thanks for visiting.

July 29, 2021

Outstanding customer experience. Nelson is very pleasant to work with. Everyone was very efficient and friendly. The lounge was very comfortable place to wait while the work was being done. More

by jcpeach23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson Rodriguez
Jul 30, 2021 -

Lexus of Roseville responded

Thanks for the excellent review of Lexus of Roseville! We're glad to hear that you enjoyed working with Nelson and everyone was kind and had great customer service. Thanks for visiting!

July 29, 2021

My appointment was at 8am for a simple oil change. It took a little over 1 hour and 30 minutes to get my keys. Oil change was more expensive than the last time I visited. I was charged $80 just for oil w More

by KASEYLEEEDUDLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Rugg
Aug 13, 2021 -

Lexus of Roseville responded

Kasey - It's hard to see this feedback as we want guests to be confident in our services. I apologize for leaving the wrong impression and I'd be more than willing to discuss any outstanding concerns together. Please consider giving me a call. Thank you, Jay U. - General Manager - 916-472-7422

July 28, 2021

My husband and I were most please with the service we received. Everyone was so efficient and friendly... And our loaner car was wonderful! I highly recommend Lexus of Roseville! More

by JILL-ANDERSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Buth
Jul 29, 2021 -

Lexus of Roseville responded

Thank you for the fantastic review, Jill! We're delighted to hear you enjoyed working with the Lexus of Roseville team, and we look forward to seeing you again next time! Take care!

July 28, 2021

Outstanding customer experience from the moment i arrived. No pressure just honest help learning about the many options etc for the car we were interested in purchasing. More

by TOC905
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Jay Uppal, Boris Velikov
Jul 28, 2021 -

Lexus of Roseville responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Lexus of Roseville team. Drive safely, and we hope you enjoy your new ride!

July 27, 2021

We had a very positive experience with both gentlemen, Very pleasant and professional. No pressure. We will highly recommend the dealership, along with Mr. Basta and Mr. Silverman. Thank you-Susan Connoll More

by CONNOLLYSUSAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yargo Basta, Scott Silverman
Jul 28, 2021 -

Lexus of Roseville responded

Thank you, Susan! It's wonderful to hear that our team was so helpful throughout the entire process. On behalf of everyone at Lexus of Roseville, we wish you safe travels!

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