Lexus of Roseville

My service was very pleasant from start to finish! Each person that I made contact with both during interactions with pulling up to check in my car, service associates, purchasing & having key battery repl person that I made contact with both during interactions with pulling up to check in my car, service associates, purchasing & having key battery replaced to cashier checking me out as well as sales associates in passing were very professional courteous and pleasant transactions and interactions !!! More

The staff was courteous and cordial. They were able to take care of my oil change in a effective and efficient manner. I would use them again take care of my oil change in a effective and efficient manner. I would use them again More

I am always treated very well. I feel like I’m getting the best service on my Lexus. If I have a question about my Lexus, I am given the answer right now which is very impressive . My service rep is very the best service on my Lexus. If I have a question about my Lexus, I am given the answer right now which is very impressive . My service rep is very helpful and professional. More

I had a 9:15 service appointment for 40k service. I was greeted within 10-15 minutes by a service porter. He confirmed my appointment and took info from the car. I met with a Service advisor about 10 minut greeted within 10-15 minutes by a service porter. He confirmed my appointment and took info from the car. I met with a Service advisor about 10 minutes later. Repair order was written. The service on my car took about 3 hours. Due to how busy the Service Dept. was that day, I felt the wait times were appropriate from start to finish. More

Bought a car with my 18 yr old daughter and Som took great care of and really clicked with her making the experience much less painful than your typical car buying experience. Finance guy Dennis was awe great care of and really clicked with her making the experience much less painful than your typical car buying experience. Finance guy Dennis was awesome as well More

Tristan was outstanding in explaining the difference in cars and wonderful in showing us the features in my purchase! I’m having few problems adjusting to my new car😄 cars and wonderful in showing us the features in my purchase! I’m having few problems adjusting to my new car😄 More

Their service providers are prompt and wearing masks which I really appreciate! I received texts offering me anything while I waited and a call when the service was complete. They also vacuumed my car w which I really appreciate! I received texts offering me anything while I waited and a call when the service was complete. They also vacuumed my car which is such a nice perk More

My purchase of an RX350 from Som was very easy and no pressure. Som went above and beyond making the whole experience outstanding and especially memorable for my wife. All the salesman came out and appla pressure. Som went above and beyond making the whole experience outstanding and especially memorable for my wife. All the salesman came out and applauded and cheered as Som showed my wife her new car for the first time. She was brought to tears of joy. More

The service manager is knowledgeable and explains clearly what work needs to be done for my Lexus. The waiting area is clean and comfortable. I feel Confident that the work has been done correctly. what work needs to be done for my Lexus. The waiting area is clean and comfortable. I feel Confident that the work has been done correctly. More

My service advisor was excellent She was knowledgeable My service advisor was excellent She was knowledgeable and friendly, professional and a great customer service oriented individual. My vehicle was c My service advisor was excellent She was knowledgeable and friendly, professional and a great customer service oriented individual. My vehicle was completed timely and Claire followed up with me later in the day to ensure my satisfaction with the work completed on my vehicle. Thanks More