Lexus of Roseville
Roseville, CA
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After our move from SF Bay Area this is the 1st time we had our car serviced at the Lexus of Roseville. Our advisor was helpful and staff were courteous. had our car serviced at the Lexus of Roseville. Our advisor was helpful and staff were courteous. More
I bought a used Subaru Forester from this dealership. I asked for a second pair of keys and Mariselo told me that I could easily get a duplicate key for it and no big deal I took his word for it that it I asked for a second pair of keys and Mariselo told me that I could easily get a duplicate key for it and no big deal I took his word for it that it wouldn't be a problem and my lack of knowledge of how to tell between a master key and valet key. I then found out that the sole key that was given to me by the Lexus of Roseville was a Valet key. I contacted Jim Douglas about this issue and was told that the used car department would contact me to iron out this mistake. I could not believe that a dealership like Lexus of Roseville would do something like this to their customers, If you work in a car dealership, you should be able to distinguish between a master key and a valet key and this was not disclosed to me. I will update this review once I hear back from them. More
Dealership was clean; had coffee and beverages, and salespeople were friendly and helpful. The test drive helped me with my decision to purchase the vehicle salespeople were friendly and helpful. The test drive helped me with my decision to purchase the vehicle More
I have been servicing my Lexus with Brent for many years at Lexus of Roseville and the experience is always amazing. The new remodel looks wonderful and the prices are reasonable. at Lexus of Roseville and the experience is always amazing. The new remodel looks wonderful and the prices are reasonable. More