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Lexus of Roseville

Roseville, CA

4.8
1,851 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,851 reviews

September 18, 2021

Great service on time with the job on my car would like to know when Lexus will have a electric car More

by Israel
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rugg
Sep 20, 2021 -

Lexus of Roseville responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lexus of Roseville team. Drive safely, and we hope to earn your business again down the road!

September 18, 2021

The salesman is very helpful and polite. I recommend this dealer to family and friends who is looking for a new vehicle More

by DANG.VANG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Jeremy Monschau
Sep 29, 2021 -

Lexus of Roseville responded

Thank you for the great review! We are so glad to hear that you enjoyed working with our team. Have a wonderful day, and please don't hesitate to reach out if there is anything more we can do to earn your five-stars! Best, Jay U. - General Manager - 916-472-7422

September 17, 2021

Really good service and help from the advisor. Good experience and reasonable prices. Would recommend to others More

by NO2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson
Sep 17, 2021 -

Lexus of Roseville responded

We appreciate your fantastic review! Thanks for supporting Lexus of Roseville and we hope to see you again soon!

September 17, 2021

I love going to lexus Roseville for car service and purchase both of my lexus at roseville with sale Som. More

by KELLY_VO91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Som Praseuth
Sep 17, 2021 -

Lexus of Roseville responded

Your feedback is much appreciated! We are touched by your confidence in Som and the Lexus of Roseville team. Thank you for being such a great customer!

September 17, 2021

Prompt, trouble-free interactions ensure my return business. My first new vehicle purchase with this dealership was about fifteen years ago. In all subsequent dealings the staff have maintained a “can More

by Discerning
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Pullin
Sep 20, 2021 -

Lexus of Roseville responded

Thank you for the great review! We are thrilled to hear that you are so confident in the Lexus of Roseville team to get the job done. Drive safely, and we hope to see you back again down the road!

Sep 20, 2021 -

Lexus of Roseville responded

Thank you for the great review! We are thrilled to hear that you are so confident in the Lexus of Roseville team to get the job done. Drive safely, and we hope to see you back again down the road!

September 17, 2021

Everyone was nice and extremely professional!! Yargo our sale man was very helpful and knowledgeable!! More

by PHANAC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yargo Basta, Dennis Tachera
Sep 20, 2021 -

Lexus of Roseville responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Yargo and the Lexus of Roseville team. Drive safely, and we hope to see you back again down the road!

September 16, 2021

My service consultant , Clare, was very attentive. She described the service to be performed & indicated the time for completion would take approximately 2 Hours possibly less. The service was done in sl More

by Paulaemison
Recommend Dealer
Yes
Employees Worked With
Clare - Service
Sep 16, 2021 -

Lexus of Roseville responded

Paula, thank you for this review. We are glad to hear that you enjoyed your experience working with Clare. We appreciate your feedback regarding your appointment time and assure you that we will work towards improving our efficiency in the future. If there is anything more I can do to assist you or better your visit, please don't hesitate to give me a call. Thank you, Jay U. - General Manager - 916-472-7422

September 16, 2021

Brandon was great - very attentive and detail oriented. He explained my options in service and adjusted to my busy schedule More

by KTIMES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Sep 16, 2021 -

Lexus of Roseville responded

We're glad that Brandon was such a help to you! Thank you for the kind words and great rating - all of us at Lexus of Roseville sincerely appreciate it. Come back soon!

September 16, 2021

Dealership uses Ancient practices to sell cars. Salesman one takes for test drive, negotiates price, leaves you alone a lot...so you feel like you are getting a time out. Salesman 1 emphasizes warranty and More

by SailorTPD
Price
Recommend Dealer
No
Employees Worked With
Scott Silverman
Sep 30, 2021 -

Lexus of Roseville responded

We're very sorry to hear this is the takeaway you have from your experience with us. This is certainly never our intention nor the outcome we want. I will make a note of your feedback so we can ensure we're doing everything we can to promote a smooth and pleasant purchasing experience going forward, but if you want to discuss this together, please don't hesitate to give me a call. I'd be glad to address this directly. Best, Jay U. - General Manager - 916-472-7422

Sep 30, 2021 -

SailorTPD responded

Wasting my time aside, you really ought to be able to figure out a way to limit personal contacts for pandemic reasons. Two salespeople is one too many. Exposing the customer or having customer expose your staff--still bad business. 40 forms to initial or sign is 30 too many (I didn't count, I just know that there were dozens)--state requires 2...where'd the others come from?

Oct 05, 2021 -

Lexus of Roseville responded

I want to assure you that the safety of our guests and our staff remains paramount. I appreciate your recommendations on minimizing guest contact and will consider them as we move forward. I understand that paperwork can be tedious and will review our forms to see where we could be more concise. It is important to present our guests with all the information they need during the sale and I apologize if this translated to a waste of your time. Again, I'm always a phone call away should you want to discuss any of these matters directly. Thank you. Jay U. - General Manager - 916-472-7422

September 16, 2021

Good service. Great people. Loaner car is very much appreciated. Coffee is great too. Proactive with issues. More

by VSINGH1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley
Sep 17, 2021 -

Lexus of Roseville responded

We're so happy that our commitment to great service stood out to you! Thank you for choosing Lexus of Roseville and we hope to see you again next time. Take care!

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