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Lexus of Roseville

Roseville, CA

Overview
Reviews
4.8
1,851 Reviews
Call Dealership (916) 783-9111
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300 Automall Dr

Roseville, CA

95661

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Showing 1,851 reviews

September 21, 2021

Love my Lexus service team. They always take great care of me and my Lexus “fleet” of a sedan and SUV. More

by Dparkinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Report | Print
Sep 21, 2021 -

Lexus of Roseville responded

Thank you for the great review and for trusting Lexus of Roseville with the care of your Lexus vehicles! It is our honor and pleasure to serve you.

September 20, 2021

Excellent service. Going back for a follow up appointment to have a part checked. Do to a misunderstanding. More

by MSVALZ2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Report | Print
Sep 21, 2021 -

Lexus of Roseville responded

Thank you for allowing our team to be thorough. Making sure your vehicle is running in prime condition is a top priority at Lexus of Roseville, and we're glad to do all we can to keep you and your vehicle safe. We appreciate you leaving us a positive review and will look forward to your upcoming visit!

September 20, 2021

Slow response to the customer’s needs. I went to the parking lot looking for the vehicle without any help coming from the sales associate. More

by PRAKASHBHARAT57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Boris Velikov
Report | Print
Sep 29, 2021 -

Lexus of Roseville responded

I apologize for any lack of communication on our end. We strive to deliver seamless and attentive service, and it is concerning that this was not better reflected in your time working with us. I would be happy to speak with you to see if there is anything more I can do to assist with your car search. If you are interested in discussing this, please feel free to reach out. Best, Jay U. - General Manager - 916-472-7422

September 20, 2021

Courteous and friendly. Always willing to assist with any problems or issues. Explain all work to be performed More

by MARTAMORNO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clare
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Sep 20, 2021 -

Lexus of Roseville responded

This is exactly the kind of customer experience we aim to provide! Thank you so much, Marta - we hope to see you back at Lexus of Roseville down the road.

September 20, 2021

Clare was great she kept us up to date on what was going on with the car More

by IDRAMOFJEANNE_2003
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clare five stars ??
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Sep 20, 2021 -

Lexus of Roseville responded

We are thrilled that Clare and the team could deliver such communicative, top-notch service! Thank you for choosing Lexus of Roseville for your vehicle needs, we hope to welcome you back in the future!

September 20, 2021

I showed up at 3:15 to pick up my car, after being called at 1:30 saying it was ready. After paying for the service, I was told the car would be right out. After waiting 15 minutes, went back to find out abo More

by jsalter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clare Meline
Report | Print
Sep 29, 2021 -

Lexus of Roseville responded

I apologize for the delay with your vehicle and for the inconvenience regarding your detailing experience. We strive to deliver efficient and accommodating service, and I am sorry to hear that my team missed the mark. I assure you that we will use this feedback to improve our practices in the future. If there is anything more I can do to assist you, please don't hesitate to reach out. Best, Jay U. - General Manager - 916-472-7422

September 20, 2021

The dealership provided good customer service and the service charge was reasonable. I also appreciate the appointment reminder. More

by SOZVAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carle
Report | Print
Sep 21, 2021 -

Lexus of Roseville responded

We're glad we could be of service. Thank you for being a valued Lexus of Roseville customer and for sharing your experience - we hope to see you again!

September 20, 2021

Do exactly what they say, transparent with cost. Loaner vehicles always available. Pleasant customer service More

by MIKHEYEVEEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Sep 21, 2021 -

Lexus of Roseville responded

Thank you for the excellent review and for choosing Lexus of Roseville for your vehicle care! It is our pleasure to serve you.

September 18, 2021

No.i do t want to write any thing main this space. Please allow me to continue More

by Dc1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember
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Sep 20, 2021 -

Lexus of Roseville responded

Thank you for the positive rating! - the Lexus of Roseville team

September 18, 2021

Exceptional, attentive and patient sales and customer service teams. Much appreciated! The finance manager was also very informative and efficient. Thank you Lexus of Roseville!! Suggestion: Always off More

by JOYCARRASCO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clare Smith, the guy in parts that detailed and fixed the scratch., Scott Williams, Scott Silverman, Charlie Hunt
Report | Print
Sep 20, 2021 -

Lexus of Roseville responded

Joy - Thank you for this feedback. We are glad to hear that overall you had a positive car-buying experience and truly appreciate you trusting Lexus of Roseville with this purchase. Safe travels!

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