Lexus of Roseville

Customer service, technicians, tire specialists, My adviser Ashley, Loaner and cashiers were just Amazing. You guys made my day for keeping time, servicing my car and listening to my needs and concerns adviser Ashley, Loaner and cashiers were just Amazing. You guys made my day for keeping time, servicing my car and listening to my needs and concerns, Thank you. More

Quick and friendly service as usual. You mailed me a 15th % discount coupon on all October services but didn't see the discount on my receipt 15th % discount coupon on all October services but didn't see the discount on my receipt More

Thankful they worked so fast so we didn’t have to change our travel plans our travel plans More

Appointment was at 10:30, we were there on time. From the time we arrived, spoke with the service person and got a loaner car 45+ minutes had passed. Unacceptable! Employees were dressed for yoga class, not time we arrived, spoke with the service person and got a loaner car 45+ minutes had passed. Unacceptable! Employees were dressed for yoga class, not work. The women working the loaner car counter were inefficient and not professional (one had a sucker hanging out of her mouth while waiting on customers). Ashley told us it would be 3-4 hours for our vehicle, hadn’t heard from her in 4 hours so texted. Then she called to say car was ready. It was like she had forgotten about us. Lexus used to take pride in their customer service, apparently it doesn’t exist at this dealership anymore. More

Service advisor was thorough and informative. Offered any help I needed while I waited for service to be complete. Documentation of service was super. Very pleased with the results. any help I needed while I waited for service to be complete. Documentation of service was super. Very pleased with the results. More

My experience is that I make an appointment and then have to wait 20 to 40 minutes to get checked in once I arrive. Not impressed. to wait 20 to 40 minutes to get checked in once I arrive. Not impressed. More

It’s always a pleasure to work with Brent Colley. He’s courteous, knowledgeable, friendly and cares about my experience with Lexus. courteous, knowledgeable, friendly and cares about my experience with Lexus. More

Excellent service as always. I'm not sure how I'd react to anything less what we're used to with Lexus of Roseville. I'm guessing if we received anything less than 5 star service, I'd probably be in a sta to anything less what we're used to with Lexus of Roseville. I'm guessing if we received anything less than 5 star service, I'd probably be in a state of shock and incapable of speech. More

Great prompt and friendly service. They kept me informed and worked around my schedule . Highly recommend Lexus if Roseville. and worked around my schedule . Highly recommend Lexus if Roseville. More

Roseville Lexus, they are polite, professional, on time and minimal wait time. I live an hour away and have other choices to have my car serviced, minimal wait time and professional people, I will always b and minimal wait time. I live an hour away and have other choices to have my car serviced, minimal wait time and professional people, I will always be back. More