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Lexus of Roseville

Roseville, CA

Overview
Reviews
4.8
1,851 Reviews
Call Dealership (916) 783-9111
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300 Automall Dr

Roseville, CA

95661

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Showing 1,851 reviews

February 08, 2022

Lexus Roseville has always been good. Staff is prompt, courteous and very helpful. Will return More

by Glen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clare
Report | Print
Feb 09, 2022 -

Lexus of Roseville responded

Glen, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Lexus of Roseville team. Drive safely, and we hope to see you back again down the road!

February 05, 2022

Service rep, Brandon, was very helpful. Explained everything that needed to happen to our repair car. Went out of the way to assist us. More

by katpenn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Feb 07, 2022 -

Lexus of Roseville responded

Thank you for taking the time to review us, Kat! We are so glad to hear that Brandon delivered such a seamless service experience. Drive safely, and we hope to see you back again at Lexus of Roseville!

February 03, 2022

Best personnel out of 1000 companies Sarah is awesome!! All people in company are so helpful and courteous More

by lennie4re
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clare Meline, Dennis Tachera, Jeremy Monschau
Report | Print
Feb 04, 2022 -

Lexus of Roseville responded

Thank you for taking the time to review us! We are so glad to hear that Sarah delivered such a seamless and accommodating experience. Drive safely, and we hope to see you back again at Lexus of Roseville!

February 02, 2022

The car dealership and its personnel are Accomodating and listens to customers needs. Brandon was awesome. More

by Sbcruz0328
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Pohlman
Report | Print
Feb 03, 2022 -

Lexus of Roseville responded

Thank you for this wonderful review! We're glad that our team has been accommodating, attentive, and great to work with. We appreciate these kind words!

February 02, 2022

We have had Excellent service with Lexus of Roseville, CA for both of our cars, a GX and a LX. In particular, Mr Nelson Rodriguez has been truly outstanding, A++. He is by far the BEST advisor we have EVER h More

by IA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson Rodriguez
Report | Print
Feb 03, 2022 -

Lexus of Roseville responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Nelson and the Lexus of Roseville team over the years. Drive safely, and we hope to see you back again down the road!

February 01, 2022

Great people. No pressure to sign deal. Great rates.. Kevin was super friendly and professional. Knew his stuff. More

by telloc629
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin, Dennis Tachera
Report | Print
Feb 02, 2022 -

Lexus of Roseville responded

Thank you for taking the time to review us! We appreciate your support and are so happy to hear that Kevin delivered such a seamless purchase experience. Drive safely, and we hope to see you back again at Lexus of Roseville!

January 31, 2022

Horrible customer service. Everything designed to sell additional maintenance services. Had simple appointment. Took 45 minutes and talking to 4 different people to drop off my car More

by Dissatisfied in Roseville
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Clare
Report | Print
Feb 01, 2022 -

Lexus of Roseville responded

I am very sorry to hear that you felt misled by our service recommendations. This is disappointing feedback as we always aim to do what's best for our customers and their vehicles. I will address this matter with the team in an effort to provide a better quality of service moving forward. In the meantime, I would like to ensure that everything is taken care of from now on, so please reach out to me directly at your earliest convenience. Thank you, Jay U. - General Manager - 916-472-7422

January 28, 2022

Very pleasant car maintenance experience today at Lexus of Roseville. Easy to get an appointment, everyone was efficient and nice. Got a loaner for the day. No complaints! Happy to have found this locatio More

by AuntieKO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon , David Rugg
Report | Print
Jan 28, 2022 -

Lexus of Roseville responded

It's great to hear that your recent service visit went smoothly. Thank you for joining the Lexus of Roseville family! We are delighted to know you're a happy customer and look forward to our continued relationship.

January 28, 2022

We had a great experience and secess on our dream car thanks to Boris helping us. More

by Cramiscal14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boris Velikov
Report | Print
Jan 31, 2022 -

Lexus of Roseville responded

Thank you for the amazing review, and congratulations on your dream car! We're so happy that Boris and the Lexus of Roseville team could make it happen. Safe travels!

January 28, 2022

There on top with their customers. They help you wright away and great you with respect and care. And Boris ask your questions very well and appropriately.and I can recommend your dealership a 100% to my f More

by Cramiscal14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boris Velikov
Report | Print
Jan 31, 2022 -

Lexus of Roseville responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Boris. Drive safely, and we hope to see you back again at Lexus of Roseville!

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