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Lexus of Roseville

Roseville, CA

4.8
1,851 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,851 reviews

March 03, 2022

Even though they are currently undergoing a renovation, my service experience was better than expected. Natasha is super friendly and she goes above and beyond to ensure 100% customer satisfaction! ✔️ More

by Lorri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tascha Wells
Mar 04, 2022 -

Lexus of Roseville responded

Lorri, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Natasha and the Lexus of Roseville team. Drive safely, and we hope to see you back again down the road!

March 03, 2022

Everyone was very helpful, pleasant & professional. Brent kept me well informed about work that needed to be done & the repairs were done on time. More

by Ann Benson-Baccus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Mar 03, 2022 -

Lexus of Roseville responded

Ann, thank you for the great review! We are thrilled to hear that Brent delivered such a knowledgeable and straightforward service experience. Drive safely, and we hope to see you back at Lexus of Roseville!

March 01, 2022

Lexus of Roseville, friendly engaged staff that care about their customers after the sale. Very enjoyable experience getting service completed on our RX350. More

by snfochs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natascha, Vanessa, Brent Colley
Mar 01, 2022 -

Lexus of Roseville responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with the Lexus of Roseville team. Drive safely in your Lexus RX 350, and enjoy it! We hope to see you back again down the road!

March 01, 2022

Our experience was very good. . Alex Bryson was very nice .. he provided all answers to our request..he went over and beyond to earn our business… Very satisfied… thank you Alex an More

by CindyEngle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Bryson , Dennis Tachera
Mar 01, 2022 -

Lexus of Roseville responded

Cindy & Ken - Thank you for the great review! We are so glad to hear that Alex delivered such a successful and straightforward purchase experience. We will be sure to pass on the kind words to him. Drive safely in your new vehicle, and we hope to see you back again at Lexus of Roseville!

February 28, 2022

It was a good experiencing buying a new car from report the car second time for Roseville dealer see you guys next time thank you for helping us yargo More

by krishanarsaini214@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yargo
Mar 01, 2022 -

Lexus of Roseville responded

Thank you for the great review! We strive to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with the Lexus of Roseville team. Drive safely in your new vehicle, and we hope to see you back again down the road!

February 27, 2022

I would like to start by saying this was the best car buying experiance I ever had. The price of the vehicle was very competitive and they had the nicest one that I had seen after looking at multiple dea More

by robphillips1953
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Scott Silverman
Feb 28, 2022 -

Lexus of Roseville responded

Thank you for the great review, Rob! Hearing that this was the best car buying experience you have ever had made our day. We will be sure to pass on the kind words to the Lexus of Roseville team. Drive safely in your new vehicle, and congratulations! We are looking forward to earning your business again down the road!

February 27, 2022

Jeremy is by far the best salesperson I have dealt with. He is patient, intelligent and thorough. Negotiations were conducted in a professional and respectful manner. This experience was very conducted succ More

by Jessicarath09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Monschau
Feb 27, 2022 -

Lexus of Roseville responded

Thank you for the great review, Jessica! We are so glad to hear that Jeremy delivered such a successful purchase experience. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Lexus of Roseville!

February 25, 2022

Went to Lexus Roseville for a 15,000 mile service. It took almost 1 1/2 hours longer than they said. Claire was nice but the cashier made me feel like I was an annoying bother. She hardly looked up fr More

by joanibone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Claire the only one who shared her name.
Feb 28, 2022 -

Lexus of Roseville responded

It's disappointing to hear that you didn't receive the efficient and courteous care our team aims to deliver. We're grateful for your business, and I regret that your recent visit doesn't better reflect that. We will discuss your review internally to strategize how we can better our practices moving forward. If there is anything I can do to improve the outcome of this visit or assist you with replacing your wipers, I would be happy to. I encourage you to reach out to me when time permits. Thank you. Jay U. - General Manager - 916-472-7422

February 25, 2022

All of the employees I came in contact with were friendly, efficient and knowledgeable. Overall it was a great experience! More

by Lexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clare service advisor, don’t know other names
Feb 28, 2022 -

Lexus of Roseville responded

Thank you for sharing your kind words about our team! We appreciate your business and we hope to welcome you back to Lexus of Roseville in the future. Enjoy your day!

February 24, 2022

Awesome service and Ashley went beyond to make sure my issues were taken care of same day. Honest and ethical dealer. More

by sw9825
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Pullin
Feb 25, 2022 -

Lexus of Roseville responded

Thank you for the great review! We are proud to have Ashley on our team and happy to hear that she delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Roseville!

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