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Lexus of Roseville

Roseville, CA

4.8
1,851 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,851 reviews

August 02, 2022

Service personnel working directly inside the car were not wearing masks despite request of the customer. I was told masking is not guaranteed due to lack of mandate from the county at a time when case ra More

by EL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson
Aug 03, 2022 -

Lexus of Roseville responded

Customer safety and comfort are our top priorities and I apologize that you weren't completely satisfied with your visit. We are grateful for this feedback and I will share it with the rest of my team. If there is anything else that I can do to assist you, please give me a call. Jay U. - General Manager - 916-472-7422

August 02, 2022

Mariselo Armenta you were so excellent. Our family really appreciate your help. We will recommend in the future. More

by yalovatanya
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mariselo Armenta
Aug 03, 2022 -

Lexus of Roseville responded

Thank you for taking the time to review us! We strive to deliver a seamless purchase experience, and it means a lot to hear that this was reflected in your time working with us. Drive safely, and we will be sure to pass on the kind words to Mariselo!

July 31, 2022

The dealership had a great selection. The sales team were knowledgeable and professional. I would buy another vehicle from Roseville Lexus. More

by Sandy Alexander
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorin Cristea, Lynn Slater, Tristan Regnani
Aug 01, 2022 -

Lexus of Roseville responded

Sandy, thank you for the great review! We are so glad to hear that you are confident in the Lexus of Roseville team to get the job done. Drive safely, and we hope to see you back again down the road!

July 29, 2022

Friendly staff Excellent customer service excellent service department department definitely I’ll come back thank you More

by Abolad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Service department, Brent Colley, Joe Nazer
Aug 01, 2022 -

Lexus of Roseville responded

Your review is everything we hope to see! We're thrilled our team welcomed you with courteous assistance that's earned Lexus of Roseville your confidence. Until next time!

July 28, 2022

As a first time Lexus customer, I had a wonderful experience with my salesman, Boris, as well as to the very end while signing the contract with Dennis. Boris was very patient as well as informative More

by Linda Lexus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Boris Velikov
Jul 29, 2022 -

Lexus of Roseville responded

Linda, thank you for the great review! We are so glad to hear that you had such an outstanding purchase experience working with Dennis, Boris, and the Lexus of Roseville team. Drive safely in your new Lexus RX, and enjoy it! We hope to see you back again down the road!

July 27, 2022

Tascha Wells and team provided great professional service from the beginning. Being in the middle of remodeling did not hamper their delivery of excellent customer service. I am a happy customer. More

by Martha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tascha Wells
Jul 27, 2022 -

Lexus of Roseville responded

It's wonderful that Tascha and the Lexus of Roseville team stepped in to make sure your 2007 Lexus RX 350 is always in its best working condition. Thank you for the kudos!

July 25, 2022

We greatly appreciate the service at Roseville Lexus for our 2017 RC350 and 2018 RX450h purchased new; we have relied on Brent Colley since our 2005 RC430 for technical advice on our cars our cars. Rosevill More

by 06Colonel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, David Rugg, Brent Colley
Jul 25, 2022 -

Lexus of Roseville responded

Thank you for this positive rating and review! We're delighted that you enjoyed working with Brent and our teams here at Lexus of Roseville. We are grateful for your continued loyalty and trust in our business. We look forward to seeing you again next time!

July 25, 2022

Did not fix my problem and said that the way the car drives. Car does not feel safe on windy day or In perfection roads More

by Tmario59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John doe
Jul 25, 2022 -

Lexus of Roseville responded

This review is cornering to receive. We want the most for our guests, and it is disappointing that you are still having trouble with your vehicle. I would appreciate the chance to speak with you to see what more I can do to address these concerns. If you are willing to discuss this further, please feel free to reach out. Best, Jay U. - General Manager - 916-472-7422

July 24, 2022

Excellent service, was treated with respect and had the best car buying experience. I recommend Lexus of Roseville! More

by Trish
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie!, Scott Silverman
Jul 25, 2022 -

Lexus of Roseville responded

Trish, thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with the Lexus of Roseville team. Drive safely, and we hope to see you back again down the road!

July 23, 2022

Service advisor Brandon always gave us excellent service. He is very knowledgeable and help us save money in repair. More

by Maninder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Jul 25, 2022 -

Lexus of Roseville responded

Thanks for supporting Lexus of Roseville with a great review! Brandon will definitely appreciate the shout-out. Many safe and happy miles!

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