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Lexus of Roseville

Roseville, CA

4.8
1,851 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,851 reviews

August 18, 2022

Even through all of the chaos of building, Clare and every staff member were responsible, professional and caring. It's always a pleasure to being my car in to Lexus Roseville. More

by sherlyn822Sherlyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clare, service rep
Aug 18, 2022 -

Lexus of Roseville responded

Thanks for your glowing review, Sherlyn! We're thrilled Clare and the team provided attentive professionalism that shaped another positive Lexus of Roseville experience. We look forward to working with you again next time!

August 18, 2022

Fast affordable service. Car cleaning not very good this time. Windows and lack in interior. More

by signservices@comcast.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rugg
Aug 19, 2022 -

Lexus of Roseville responded

Thank you for the review! We are glad to hear that the team delivered an efficient service experience. With regard to the rest of your feedback, we apologize for the oversight regarding your detailing. We want the most for our guests, and we will be sure to keep this in mind as we strive to improve. If there is anything more I can do to assist you or help fix things, please don't hesitate to reach out. Best, Jay U. - General Manager - 916-472-7422

August 18, 2022

Brent is always pleasant and professional. The excellent customer service keeps me a loyal Lexus owner! More

by Liz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Aug 19, 2022 -

Lexus of Roseville responded

Thank you for the 5-stars and shoutout to Brent! We are grateful for your loyal business and can't wait to see you again, Liz!

August 17, 2022

I love this Dealership. They are considerate and are very customer oriented. A good choice More

by anitaml
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natascha Wells, David Rugg
Aug 18, 2022 -

Lexus of Roseville responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Roseville team. Drive safely, and we hope to see you back again down the road!

August 15, 2022

Samer (Sam) was a joy to work with! I felt like he cared about what I was saying and obviously he wanted to do the best he could for me. He called me the night before to schedule the t More

by Georgann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samer Farraj
Aug 15, 2022 -

Lexus of Roseville responded

Hi Georgann, it makes us smile to know you had an excellent purchasing experience with our team at Lexus of Roseville! We are pleased to hear everything went according to plan. Thank you for your business, and enjoy your new Lexus!

August 15, 2022

Dealership and sales representative were all prompt to respond with questions and made this purchase easy and not the typical back and forth negotiation. More

by Colin C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yargo Basta, Charlie Hunt
Aug 15, 2022 -

Lexus of Roseville responded

Thank you for the great review, Colin! We are so glad to hear that you had a successful service experience working with the Lexus of Roseville team. Drive safely, and we hope to see you back!

August 13, 2022

Claire was very organized and prepared for my appointment. The service work was done quickly and ahead of time. I highly recommend this Dealership. More

by Colin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claire
Aug 15, 2022 -

Lexus of Roseville responded

Colin, we are glad that Claire delivered a five-star service experience. Thanks for sharing with the Lexus of Roseville team. Take care!

August 13, 2022

All of the employees I've come into contact with while there for service have displayed good to great customer service skills, especially Clare Smith! She is EXCEPTIONAL employee!!! More

by queenmary11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clare Smith who deserves a 5 star rating!!!, David Rugg
Aug 15, 2022 -

Lexus of Roseville responded

Thanks for your glowing review! We're overjoyed our team has demonstrated our commitment to fantastic service, and Clare will definitely be grateful for the shout-out. We look forward to working with you again at Lexus of Roseville!

August 10, 2022

Eager, friendly, extremely accommodating, sincere, with it, internally Swiss-clock managed., pleasing the customer is priority number one. More

by dmfrench52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley M.
Aug 10, 2022 -

Lexus of Roseville responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Roseville team. Drive safely, and we hope to see you back again down the road!

August 09, 2022

The personnel at Lexus of Roseville were all very pleasant, attentive, and friendly to deal with. If they didn’t have the answer to a question, they knew who to turn to for an answer. The work they d More

by llkrakov
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clare Smith
Aug 09, 2022 -

Lexus of Roseville responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Roseville team. Drive safely, and we hope to see you back again down the road!

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