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Lexus of Roseville

Roseville, CA

4.8
1,850 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,850 reviews

March 24, 2023

Very professional, courteous and ano pressure sale. We are very pleased with our purchase and with our sales representative Sorin More

by Napalvr1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sorin Cristea
Mar 24, 2023 -

Lexus of Roseville responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Lexus of Roseville team. Drive safely, and we hope to see you back again down the road!

March 23, 2023

Everyone is competent and pleasant. Clare Smith is the best ever customer service representative ever! More

by themoneydoctor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clare Smith
Mar 23, 2023 -

Lexus of Roseville responded

We're glad to hear Clare left such a great impression on you! We agree that her customer service skills are fantastic--we're lucky to have her on the team. Thank you for your business and we hope to see you again at Lexus of Roseville!

March 19, 2023

Lexus of Roseville is awesome. Kevin and Charlie were outstanding! Great customer service and our car purchase was made easy. More

by Kelly & Tony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Hunt, Kevin Sinor
Mar 20, 2023 -

Lexus of Roseville responded

Thank you for the review! We are so glad to hear that Kevin and Charlie delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Lexus of Roseville!

March 18, 2023

An amazing buying process because there was no pressure to purchase the car nor add on products! More

by leftytc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sorin Cristea
Mar 20, 2023 -

Lexus of Roseville responded

Our entire team here at Lexus of Roseville is delighted to see your glowing review! Thank you so much for supporting Lexus of Roseville and please let us know if you need anything at all down the line. Congratulations on your new car!

March 16, 2023

Clare is the best. Great service, always courteous and no surprises when I get my bill. Clare is bright and upbeat and makes you feel like you are the most important c More

by scassilagio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clare Smith
Mar 17, 2023 -

Lexus of Roseville responded

Clare will appreciate the shoutout! Thanks for being a loyal client of Lexus of Roseville.

March 15, 2023

During this process of shopping a new car, l was impressed how the salesmen of this dealership because they really spent time answering your questions. I visited the dealership a few times before I More

by Larry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Cooks
Mar 15, 2023 -

Lexus of Roseville responded

Larry, thank you for the review! We are so glad to hear that you had a successful purchase experience working with Billy and the Lexus of Roseville team. Drive safely, and we hope to see you back again down the road!

March 10, 2023

I asked for a sales rep and no one came. Waited over 35 mins. No customers in the building or outside. No one came and asked if they could assist me. If potential customers are treated like More

by Troymccall01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Nazer, Scott Silverman, Jarrett Schultz, Som Praseuth, Jeremy Monschau, Boris Velikov, Tristan Regnani
Mar 13, 2023 -

Lexus of Roseville responded

This does not sound like the timely and attentive assistance I expect from our team and I sincerely apologize for any oversight in welcoming you. I understand you're upset, but I appreciate you sharing your experience as it will help us address this issue and make improvements to our customer service in the future. If there's anything else you can add, please give me a call. Thank you, Jay U. - General Manager - 916-472-7422

March 08, 2023

Excellent customer service. Boris Velikov goes above and beyond to make sure your needs are met. More

by bussys
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Hunt, Boris Velikov
Mar 09, 2023 -

Lexus of Roseville responded

It is great to hear that Boris has gone above and beyond for you! Thank you for working with the Lexus of Roseville team.

March 06, 2023

Service advisor kept me informed and the loaner vehicle was something you don’t get from other Lexus dealers. Excellent service and clean, comfortable waiting area. More

by jw_murphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley
Mar 06, 2023 -

Lexus of Roseville responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with the Lexus of Roseville team. Drive safely, and we hope to see you back again down the road!

March 05, 2023

We received excellent service from Sam. He was caring, patient and took time to answer all our questions. He was not pushy but really listened to what we wanted. We were hesitant to go t More

by Brian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Farraj
Mar 05, 2023 -

Lexus of Roseville responded

Brian, thank you for sharing your experience with Sam. We are thrilled to hear that he provided you with excellent service and made your car-buying experience a positive one. At our dealership, we believe in treating our customers with care and respect, and we are glad that Sam exemplified those values. We appreciate your business and hope you enjoy your new vehicle!

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