Lexus of Roseville
Roseville, CA
Filter Reviews by Keyword
By Type
Showing 1,850 reviews
Great customer service. Sam Farraj from the internet sales department is very helpful, trustworthy, and professional. The vehicle I was interested in was still in transit Sam Farraj from the internet sales department is very helpful, trustworthy, and professional. The vehicle I was interested in was still in transit and Sam always kept me informed throughout the process. The transaction went very smoothly and efficiently from the beginning, and I feel like the process was transparent. All and all, it was a great experience, thanks to Sam and Lexus of Roseville. More
My hat's off to the Lexus of Roseville team, with a special shout-out to Mariselo in Sales. I bought my first GX 460 yesterday and the whole process couldn't have been better. Zero double-talk, zero special shout-out to Mariselo in Sales. I bought my first GX 460 yesterday and the whole process couldn't have been better. Zero double-talk, zero pressure ... just friendly, straight-forward conversation. After the sale was complete, Mariselo capped an already stellar sales performance by doing me the favor of meeting me at my house so he could pick up some items I should have brought with me in the first place (thereby saving me a 20 mile round trip). The sale was already complete, and I'd offered to go get the stuff before closing the deal with Finance (Charlie, who was great, too), but Mariselo wanted to make sure I avoided the "after work" rush so he took it upon himself to make the extra effort to make my experience a lot better. Wow ... just wow. He didn't have to do that. That's extra-special awesome customer service. Like I said, everyone there was super friendly, but Mariselo was my MVP for sure. Thanks so much to everyone at Lexus of Roseville ... you did the Lexus brand proud!!! More
Great customer service. Positive attitude. Fast and efficient service. Great job. We’ll definitely be a repeat customer and share our experience with friends and family Positive attitude. Fast and efficient service. Great job. We’ll definitely be a repeat customer and share our experience with friends and family More
The Lexus of Roseville Team demonstrates great customer service and professionalism. During my recent experience on 4/28, both Brent and Claire, were expedient with my check-in / check-out process and tra service and professionalism. During my recent experience on 4/28, both Brent and Claire, were expedient with my check-in / check-out process and transparent in explaining how long it would take to evaluate and make repairs to my vehicle. Thank you Brent and Claire for making my customer experience fantastic. More
We have always received exceptional service with Ashley at Lexus Roseville!! On this particular service we did not have a lot of time and Ashley had our car done so quickly!! Absolutely love my car and the at Lexus Roseville!! On this particular service we did not have a lot of time and Ashley had our car done so quickly!! Absolutely love my car and the service we receive!!! More