Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Lexus of Roseville

Roseville, CA

Overview
Reviews
4.8
1,883 Reviews
Call Dealership (916) 783-9111
View Awards

300 Automall Dr

Roseville, CA

95661

Directions

By Type

Showing 1,883 reviews

September 01, 2023

Kiara in Service is very knowledgeable, warm, a very good listener and a problem solver More

by Janice Gates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam in Sales
Report | Print
Sep 01, 2023 -

Lexus of Roseville responded

Janice - we're delighted you enjoyed working with Kiara and our Lexus of Roseville team! Thanks so much for the review!

August 28, 2023

Lexus of Roseville is attentive and precise. I was in and out within 2 hours. Thank you Brent for taking care of me and my car. More

by Cheenong_Vang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Report | Print
Aug 29, 2023 -

Lexus of Roseville responded

We're glad to know you had a prompt and thorough service experience with Brent at Lexus of Roseville! Thanks for your kind words!

August 25, 2023

Natascha is very nice and very professional. It is always Pleasant and easy to deal with. More

by ldteal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natascha Wells
Report | Print
Aug 28, 2023 -

Lexus of Roseville responded

We are so glad you had a postie experience working with Natascha here at Lexus of Roseville! Thank you for taking the time to share and leave a five-star review.

August 15, 2023

Great service experience! First time at this dealership and service person, Clare, was very helpful communicating process and getting issue taken care of in very little time w More

by brsandin21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clare
Report | Print
Aug 16, 2023 -

Lexus of Roseville responded

Thank you so much for stopping by to support Clare and our Lexus of Roseville team with this positive feedback!

August 07, 2023

Dealership consistently provides great service, whether we are talking about the sales, service or parts departments. More

by hklspradlin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance Advisors Clair Smith and Kyara Araica (5 stars), Dennis Tachera, David Rugg, Brent Colley, Tristan Regnani
Report | Print
Aug 09, 2023 -

Lexus of Roseville responded

We're delighted to know that you've had consistently great service with us at Lexus of Roseville. Thanks for the positive feedback, and we hope to see you again down the road!

August 02, 2023

Took my Lexus to this dealer for service several times and it had been consistently a great experience. More

by arustandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natascha L
Report | Print
Aug 02, 2023 -

Lexus of Roseville responded

We're glad to know you've had consistently great experiences with our service team at Lexus of Roseville. We appreciate your support and look forward to seeing you next time!

August 01, 2023

Billy Cooks was an outstanding, no pressure, knowledgeable and personable salesman who made the process stress free. I would definitely recommend Lexus of Roseville. More

by Talbers120
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Cooks
Report | Print
Aug 01, 2023 -

Lexus of Roseville responded

We're delighted to know that Billy provided a stress-free experience for you at Lexus of Roseville. Thanks so much for recommending us, we appreciate it!

July 23, 2023

The staff at Lexus of Roseville was very friendly and professional. This was by far the easiest auto purchase we ever experienced. More

by mdub3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Hunt, Mariselo Armenta
Report | Print
Jul 25, 2023 -

Lexus of Roseville responded

We're so glad to hear that you had such a positive experience with the staff at Lexus of Roseville! Thank you for taking the time to share your feedback. We appreciate your business and hope to see you again in the future! Enjoy your new ride!

July 21, 2023

We agreed on a price on a worksheet, when i went to pay I was told it’s a different price even though I had the original worksheet but was told the “big boss” did not approve the deal. After talking with oth More

by Penny
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
The “big boss”, Sorin Cristea, Mariselo Armenta
Report | Print
Jul 21, 2023 -

Lexus of Roseville responded

Penny, I'm sorry to hear the price was higher than expected. We never intend to mislead our customers, and it's disappointing to have left the wrong impression. Your feedback is appreciated, and we will be sure to take it into consideration as we move forward. If there is anything else I can assist you with, please give me a call. Thank you, Jay U. - General Manager - 916-472-7422

Jul 21, 2023 -

Penny responded

Hi Mr Uppal, I did reach out to you on 7/4/23 about this issue. The price was not higher than expected, a price was agreed on then taken back as it shows on the worksheet. I am glad to hear you never intend to mislead your customers however in this case that’s exactly what happened. My only reason for even telling my story is so others are aware. I went into this car buying as an older single female, clearly ignorant to sales tactics, but thought Roseville Lexus would be fine. I truly hope you really do appreciate my feedback and strive to never treat a customer like I was treated moving forward. We are all human,and as so, we make mistakes. What separates us is owning your mistake before moving forward. Thank you for responding . Good day Sir

July 17, 2023

The Roseville Dealership provided me a great service experience. They asked did I need a loaner and serviced my car while went and had breakfast and did some shooping. More

by PGILES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyara
Report | Print
Jul 18, 2023 -

Lexus of Roseville responded

Thank you for the great review of Lexus of Roseville! We're glad to hear that our team provided you with a positive service experience. We appreciate your business and hope to see you again down the road!

1
...
20
21
22
...
189