Lexus of Roseville

Matt is the only reason why I have restored my faith and trust in Lexus. I've had many bad experiences with my car, and he has reassured me each time. Matt is a key example of how all Lexus dealerships shou trust in Lexus. I've had many bad experiences with my car, and he has reassured me each time. Matt is a key example of how all Lexus dealerships should provide customer service. He goes over and beyond my expectations and I'm always a happy customer when I leave. More

Lexus of Roseville has always done a great job for me in dealing with all my IS300's service needs. I originally purchased the car from them and I have been happy with the way they have treated me since da dealing with all my IS300's service needs. I originally purchased the car from them and I have been happy with the way they have treated me since day one. I am a student now and those of you who own a Lexus know how expensive it can be. Usually the car costs me roughly $1500 a year to maintain through Lexus, but I have never had a problem that I could even attribute to the dealer. I don't have enough experience to say that LOR is expensive when compared to other Lexus or luxury car dealers but I will say that there have been a couple of times where they mis-diagnosed my car's problem. I had a loaner car (for several extra days) while they tried to find the problem, which of course they eventually did. When it came time to pay the bill and everything was fixed, I was only charged for the original estimate and NONE of the extra work they did. My point here is that they stuck to their original estimate and didn't charge me one penny more, despite a significant cost of labor and parts to the dealership. As long as I have a Lexus and live near Roseville, LOR will be the place I take my Lexus. More

Athenia, the person that helped me was very pleasant and friendly. Everyone made sure that I was taken care of well. A friend of mine told me that Lexus Roseville provided the best service and he was righ friendly. Everyone made sure that I was taken care of well. A friend of mine told me that Lexus Roseville provided the best service and he was right. More

This was a very pleasant experience and the people were funny, friendly and I feel like we have met some new friends. There was no pressure and even though we had not planned on buying a car that day, we a funny, friendly and I feel like we have met some new friends. There was no pressure and even though we had not planned on buying a car that day, we are very happy that we did. More

Lexus of Roseville Service Dept. is 5-star all the way from the moment you walk in (coffee, water, newspapers, fresh cookies) to dealing with the service personnel, obtaining a loaner car for the day, and from the moment you walk in (coffee, water, newspapers, fresh cookies) to dealing with the service personnel, obtaining a loaner car for the day, and getting your car serviced in a professional manner. The technicians always let you know what other "little" things they find that you should keep an eye on besides doing the repairs or servicing that the car was brought in for. I always like working with Brent --- he really goes out of his way to help save me money on repairs and explains everything to me. More

I had a wonderful experience at Lexus of Roseville. My sales person was very helpful and spent plenty of time helping me to find just the right car. He also was able to come up with a way for me to purcha sales person was very helpful and spent plenty of time helping me to find just the right car. He also was able to come up with a way for me to purchase the car with a monthly payment that I was comfortable with. I didn't feel pressured at all. The whole experience was very enjoyable. Everyone that I dealt with was very helpful and friendly and made me feel extremely comfortable. Thank you. More

I am always pleased with the service I get at Lexus of Roseville. The people are friendly and the service is prompt. My questions are always answered and I never have had any problems with the people I Roseville. The people are friendly and the service is prompt. My questions are always answered and I never have had any problems with the people I have dealt with. More

From the time I drove up it was a pleasant experience. The valet was friendly and helpful as was the service rep. Everyone smiling and hopefully enjoying their job. Only tweek I have was the cashier who The valet was friendly and helpful as was the service rep. Everyone smiling and hopefully enjoying their job. Only tweek I have was the cashier who was not dressed to the standard of the Lexus dealership. She needs a uniform of some kind. Thanks for asking my opinion. More

Shannon was very friendly and polite. He followed through with the terms we agreed on. He explained everything to me as I asked questions regarding the purchase. through with the terms we agreed on. He explained everything to me as I asked questions regarding the purchase. More

All my needs were met regarding my vehicle including a rental car for two days. My only concern was the price I payed for service. rental car for two days. My only concern was the price I payed for service. More