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Lexus of Roseville

Roseville, CA

4.8
1,830 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,830 reviews

August 17, 2020

I am extremely pleased with your service on Friday! My Service Rep, Tasha, kept me informed while I waited & delivered my vehicle before the time promised. All employees were helpful, respectful, courteou More

by WLLUTHER
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tasha
Aug 18, 2020 -

Lexus of Roseville responded

We appreciate you taking the time to share such wonderful feedback! Our team member, Tasha, is great to work with and we are glad to hear that she treated you right. All of us at Lexus of Roseville are proud to have you as a customer!

August 17, 2020

I consistently receive excellent customer service from Lexus of Roseville. Brett is also an excellent advisor & keeps me informed regarding my vehicle. Im pleased as always More

by CYNTHIA-LITTLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Aug 17, 2020 -

Lexus of Roseville responded

Cynthia - Thank you so much for taking the time to share! It brightens our day to hear that Brett always takes excellent care of you on your service visits and we'll be sure to pass along your kind words to him and the rest of our Lexus of Roseville team. We look forward to assisting you next time!

August 17, 2020

Brent is the best. He always treats me with utmost courtesy and respect. The guys checking us in are not the friendliest. Otherwise all is always good. More

by VELTERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Aug 18, 2020 -

Lexus of Roseville responded

Thank you very much for the kind feedback about Brent! This is the type of service we expect from all members of our team, so I'm concerned by the rest of your review. If you would like to share the details of your visit so I can address it, please give me a call. Thank you, Jay U. - Sales Manager - 916-472-7422

August 17, 2020

Got our vehicle done quickly and we very kind to us. Very customer oriented. I will definitely recommend Lexus to my friend and family for a great place to buy a car! More

by SHORTMEYER
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Aug 17, 2020 -

Lexus of Roseville responded

We are thrilled to hear that you had such a great experience! Thanks for taking the time to share and for choosing Lexus of Roseville. We hope to see you again down the road!

August 15, 2020

Awesome Ashley Pullan is the Best service advisor I have ever had the pleasure of dealing with, she went above and beyond, took care of all my needs and retur More

by barrydaniel65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Pulan
Aug 17, 2020 -

Lexus of Roseville responded

What a fantastic review! We love to hear that Ashley took excellent care of you and went "above and beyond" during your recent visit. Thank you for supporting her and Lexus of Roseville!

August 14, 2020

Repair was completed in less time then guesstimated . service department was quick respond to our request for repairs. It took less time to get the repair done then was estimated. Fantastic job by Scott More

by DEBARK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yargo Basta, Dennis Tachera
Aug 15, 2020 -

Lexus of Roseville responded

It's wonderful to hear that your repairs were completed in a timely manner and that you enjoyed working with Scott and Yargo. Thank you so much for supporting Lexus of Roseville with a fantastic review! If any future issues arise, we will be here to help.

August 13, 2020

This Lexus dealership continues to provide excellent customer service! Clare was thorough and provided a window of waiting time and was spot on 😎. I will continue to do business with them More

by DCJASZBO
Recommend Dealer
Yes
Employees Worked With
Clare in Service
Aug 13, 2020 -

Lexus of Roseville responded

We love to hear that you had such a great service experience at Lexus of Roseville! Thanks for sharing and for shouting out Clare. Safe travels and we are looking forward to earning your business again in the future!

August 12, 2020

The service is great. Lexus of Roseville is a very professional car dealership. The staff are all very knowledgeable and know that a great customer relationship is the key More

by Pete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Hunt
Aug 12, 2020 -

Lexus of Roseville responded

Pete, thank you for the 5-star review! We are grateful for your business here at Lexus of Roseville, and we look forward to your next visit!

August 12, 2020

Very, very slow getting checked in yesterday. Over 40 minutes from driving up at 7:10 for my 7:15 appointment( I was third in line. Roger Williams was on vacation, so he’d made arrAngements to fi More

by C.SOESBE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natasha? Called to tell me call was ready., Brent Colley
Aug 14, 2020 -

Lexus of Roseville responded

It is our goal to provide a seamless experience and I do apologize if your recent visit took longer than anticipated. We would never intentionally inconvenience a guest and I will be sure to address this feedback with the right people so we can work towards improving our processes. If you would like to discuss your experience in more detail, I am here to take your call. Thank you, Jay U. - Sales Manager - 916-472-7422.

August 11, 2020

purchasing a new car all was good with buying a new 2020 not pushing us to purchase and very friendly. timing was good and we could take our new car home and bring back t More

by JACOBSONDIANE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Elamad
Aug 11, 2020 -

Lexus of Roseville responded

Thank you for the 5-star review! It was our pleasure to assist you here at Lexus of Roseville, and we hope that you continue to enjoy your newly purchased vehicle!

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