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Lexus of Roseville

Roseville, CA

4.8
1,830 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,830 reviews

August 21, 2020

I am always so impressed with the great service I receive at Lexus of Roseville. I was given an appointment the very next day and offered a loaner vehicle in the meantime. My car was returned when promised More

by FIVEMULEYS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley, Matt Anhaiser, Joe Nazer
Aug 24, 2020 -

Lexus of Roseville responded

We are so happy to hear how confident you are in our service at Lexus of Roseville! Thank you for taking the time to share. We appreciate your business and hope to see you back next time!

August 21, 2020

Everyone was on time and very helpful. The consultant truly listened to me. I mentioned an interest in purchasing a new car. A sales person contacted me within a few hours. More

by Leslieferrini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley, Matt Anhaiser, Tristan Regnani
Aug 21, 2020 -

Lexus of Roseville responded

Hi Leslie - We are happy to hear that you had such a great experience at Lexus of Roseville! We appreciate your business and you taking the time to leave a review. Safe travels and we hope to work with you again soon!

August 20, 2020

Tristan Regnani is friendly, knowledgeable and provided excellent service. He answered all my questions and was helpful is getting me started on the Lexus App. More

by kuhlmannmarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Tristan Regnani
Aug 20, 2020 -

Lexus of Roseville responded

Thank you for taking the time to leave us a review! We are so glad Tristan took good care of you here at Lexus of Roseville, and we will certainly let him know that you appreciate his help. We hope to see you again sometime!

August 20, 2020

Poor customer service specially I drive 100 miles for my new lexus but not happy with customer service . They huys never updated me on time. Always I called back. More

by ZOOMSFO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Names not listed
Sep 04, 2020 -

Lexus of Roseville responded

This is a disappointing review to read, and it certainly doesn't sound like the exceptional customer service we pride ourselves on here. I would like to get some more details regarding what happened during your visit. Unfortunately, I am unable to find your contact information without a name - would you consider giving me a call? Thank you, Jay U. - General Sales Manager - 916-472-7422

August 20, 2020

We have been bringing our Lexus products to Lexus of Roseville since 2004. Lexus of Roseviile customer service throughout the Service Department has consistently exceeded expectations. More

by PATOBRIEN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Douglas, Yargo Basta, David Rugg, Brent Colley, Matt Anhaiser
Aug 20, 2020 -

Lexus of Roseville responded

We're so lucky to have you as a loyal customer, Pat! It's been our pleasure to take great care of you and your vehicles over the years. Thank you for your confidence in Lexus of Roseville!

August 18, 2020

Came in for one issue and paid 1500 for two issues and came away with two unfixed issues. Not Happy. Currently without a car and a dry battery that was supposedly just cleared as good on last visit. I que More

by KMBAUER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Anhaiser
Sep 01, 2020 -

Lexus of Roseville responded

This doesn't sound like the thorough and knowledgeable service we pride ourselves on here, and I'd like to get some more details about the issues you are experiencing with your vehicle. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Jay U. - General Sales Manager - 916-472-7422

August 18, 2020

Always found excellent and courteous service. Our service manager is great as well as other employees. Thank you for an efficient and well run service center. More

by DOTBURCHETT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Aug 18, 2020 -

Lexus of Roseville responded

Thanks for the five-stars! We are thrilled to hear that you are so confident in our service team to get the job done. Safe travels and we hope to earn your business at Lexus of Roseville again next time!

August 18, 2020

Lexus has an amazing and hard working staff. They provide their customers an excellent job when it comes to your car needs. Keep up the good work guys! More

by benches79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Anhaiser
Aug 18, 2020 -

Lexus of Roseville responded

Thank you for taking the time to leave us a review! We are grateful for your business here at Lexus of Roseville, and it means a lot to know that our staff provided the excellent service we strive for here. We look forward to your next visit!

August 18, 2020

I rely on Matt Anhaiser to always offer professional, honest and expert service! He always explains, sometimes complicated, issues in a easy to understand manner. He's the greatest!!! More

by JGAITTENS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Anhaiser
Aug 18, 2020 -

Lexus of Roseville responded

Thank you for your confidence in Lexus of Roseville! It's fantastic to see that Matt always impresses you with his customer service. We're proud to have your loyalty and we look forward to your next visit!

August 18, 2020

I was particularly impressed in the extra efforts that Joe Nazer made to review and explain all of the features of my new Lexus. Joe also finalized the set up of my mobile phone and garage door opener wh More

by LDSENG
Recommend Dealer
Yes
Employees Worked With
Yargo Basta, Lynn Slater, Joe Nazer
Aug 18, 2020 -

Lexus of Roseville responded

Hearing that Joe went above and beyond to make your experience so great makes us smile! Thank you for sharing and congratulations on your new car. Safe travels and we hope to see you back at Lexus of Roseville for your first oil change!

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