Lexus of Roseville

Chris was very helpful and not pushy! He handled everything very professionally and helped me get started with the Lexus app. He handled everything very professionally and helped me get started with the Lexus app. More

Dropped my car off prior to business hours, service was completed, I was kept abreast of progress, and check out took about 4 minutes. Very good experience. completed, I was kept abreast of progress, and check out took about 4 minutes. Very good experience. More

Excellent service by Joe. Love the dealership everything was done fast and efficient. definitely I will recommend Lexus of Roseville Love the dealership everything was done fast and efficient. definitely I will recommend Lexus of Roseville More

Excellent service! Easy in, easy out. Claire went above and beyond in making this a pleasant experience. Easy in, easy out. Claire went above and beyond in making this a pleasant experience. More

As always, my service visit at Lexus of Roseville was exceptional. Thank you to Tascha and the service team for the excellent care and service. exceptional. Thank you to Tascha and the service team for the excellent care and service. More

Sorin was very responsive, patient, and knowledgeable. He responded to all of our texts promptly and helped us find the car we wanted without having to special order it savings us 2 to 4 months wait time. He responded to all of our texts promptly and helped us find the car we wanted without having to special order it savings us 2 to 4 months wait time. Even after we drove off the dealership in our new TX350, he kept in touch to make sure that everything was fine and to check with us to see if we had any questions. We will definitely recommend Lexus of Roseville to our friends. More

The Service Department has such poor customer service compared to the Sacramento location. You can tell they are under two completely different management teams. My check engine light came on again 5 compared to the Sacramento location. You can tell they are under two completely different management teams. My check engine light came on again 5 days after they cleared a previous code. I called on Tuesday to ask if I'd be charged another diagnostic fee if I took it back there, receptionist said she'll have the service advisor call me back, and she has not called me as of Friday. Either way, I took my car to the Sac location after the check engine light came on but I think this is telling of the level of service Roseville provides. I've had my car for 4.5 years now and I've always experienced better service at the Sacramento location. For example, one time I wasn't happy with one thing, the Sacramento advisor empathized and said he will work with his manager before calling me with an update. Earlier this month, I wasn't thrilled with one fee Roseville charged me, the (same) advisor essentially said oh well I can talk to the manager and she'll have him call me. The manager did not call. Every time I've come to Roseville there have been small instances like these. I purchased my car in Sac but have used both locations for maintenance. This review is obviously not intended for the sales staff at Roseville but if you are choosing between the two dealerships in the area, I would still recommend going to the Sacramento dealership instead. More

Did a maintenance service with Natascha and it’s seamless/great experience as usual. Quick response from the team through the whole process, Very nice waiting room with amenities. seamless/great experience as usual. Quick response from the team through the whole process, Very nice waiting room with amenities. More

Initially just planned to test out the new Lexus EV RZ and ended up got one :) after having a great experience with dealership sale man Richard S and the car is also excellent for my need. and ended up got one :) after having a great experience with dealership sale man Richard S and the car is also excellent for my need. More

This Lexus dealership is very professional. We bought our first Lexus in 2006 and have bought 4 cars from them. We bought our first Lexus in 2006 and have bought 4 cars from them. More