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Lexus of Roseville

Roseville, CA

4.8
1,830 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,830 reviews

September 07, 2020

I always ask for Brent Colley because he provides great customer service. He keeps me up dated on what I need and gets everything done in a timely fashion. More

by lynnewhite2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Sep 08, 2020 -

Lexus of Roseville responded

Hi Lynne - It's great to hear that you can depend on Brent to provide communicative, timely service. Thank you so much for being part of the Lexus of Roseville family!

September 07, 2020

We had a very long wait for the cars we ordered due to Covid impacts. Once they came in we got the deal we wanted and got it done in a few hours. Great job Lexus of Roseville. More

by RICHARD.SMITH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Joe Nazer
Sep 08, 2020 -

Lexus of Roseville responded

Richard - Thank you so much for your patience throughout this process as well as your kind review. We hope that you are enjoying your new vehicles! - Lexus of Roseville team

September 06, 2020

The Service Center had Lojack installed in my vehicle. They also tinted the rear windows. When I returned to pick up my vehicle, the back door panels were streaked & it was dirty. They hadn't washed it. More

by PAMELA8SCOTT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know any of their names.
Sep 08, 2020 -

Lexus of Roseville responded

Pamela - Thank you for sharing this feedback about your recent visit with our Service Department! We are glad to hear that our team made sure you drove home a satisfied customer. For all your future auto needs, Lexus of Roseville will be here to help.

September 06, 2020

Very kind salesman who understood our wants and needs. Helped us in many ways and offered snacks to my kids. He communicated greatly with us and was very respectful. More

by Nancynguyen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Nazer
Sep 08, 2020 -

Lexus of Roseville responded

Nancy, thank you for reviewing Lexus of Roseville. We strive to meet the needs of customers and it is fantastic to hear that you were taken care of!

September 04, 2020

When I made telephone appointment was told 1 1/2 to 2 hours, although service rep did not confirm that when I checked in. Said they would call. Returned to pick up after 3hr 15Min. Waited 15 minutes to More

by JNOMOORE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Anhaiser
Sep 21, 2020 -

Lexus of Roseville responded

We strive to provide guests with a seamless experience and I am so sorry if your visit took longer than anticipated. I understand that this is frustrating and I will address your concerns with the right people so we can improve our processes moving forward. Thank you for your business, Jay U. - General Sales Manager - 916-472-7422

September 04, 2020

Great experience working with Joe. Thanks so much for all your time and knowledge in buying a Lexus of my dreams. I know he’ll continue to help me out in the future. More

by Aggie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Nazer
Sep 04, 2020 -

Lexus of Roseville responded

Aggie - thank you for taking the time to review Lexus of Roseville! We're pleased to hear that Joe was so accommodating during your visit. Our team hopes that we get the chance to work with you in the future. Congrats on the purchase of your dream car!

Sep 04, 2020 -

Aggie responded

The ES 350 is a joy to drive as well!

September 04, 2020

Mark was wonderful much better than your typical car salesman. He was polite, never pushy, but very informative. We highly recommend him. We love our new Lexus RX 350 More

by OBOY53@comcast.net
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera
Sep 04, 2020 -

Lexus of Roseville responded

Thank you for sharing your feedback for Lexus of Roseville! I am glad to hear that Mark is doing his job right and that he took care of you. Safe travels in your Lexus RX 350!

September 02, 2020

Scott was great to work with...always professional and always timely. Lexus of Roseville was always on top of it for us as well. Thank you so much for all of your help! More

by robditter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Scott Silverman, Charlie Hunt
Sep 02, 2020 -

Lexus of Roseville responded

We couldn't have asked for better feedback, Rob! It makes our day to hear that Scott and the rest of the team here at Lexus of Roseville made your car-buying experience so attentive and stress-free. Thank you for your business, and we hope you're loving your new vehicle!

September 02, 2020

The service at the dealership is always great! Thanks for keeping our car running great. Tasha was a great communicator and made our visit very smooth. More

by KRISTIN.HARV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tasha, Matt Anhaiser
Sep 02, 2020 -

Lexus of Roseville responded

Thank you for trusting Lexus of Roseville with your business! It is great to hear that you are so confident in Tasha and the team to get the job done. Safe travels and we hope to see you again down the road!

September 01, 2020

We are on cars 4 and 5 with Lexus of Roseville because of the fantastic way we are treated at point of sale and the excellent service team. We are lucky enough to have Matt as our service advisor. Lexus of R More

by RUSTYMONA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Anhaiser
Sep 01, 2020 -

Lexus of Roseville responded

Thank you so much for trusting us with your business time and time again! It's wonderful to hear that you can depend on Matt to keep you safe out on the roads. All of us at Lexus of Roseville appreciate your support and look forward to serving you and your husband next time.

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