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Lexus of Roseville

Roseville, CA

4.8
1,827 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,827 reviews

September 30, 2020

This was my first time ever buying a car. It was an easy, stress free experience. I never felt pressured to buy. All my questions were answered. I felt well taken care of. More

by ELIZYUHAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Hunt
Oct 01, 2020 -

Lexus of Roseville responded

Thank you for taking the time to leave us a review! We are so pleased to hear that we provided the stress-free service we pride ourselves on at Lexus of Roseville, and we are honored that you came to us for your first car purchase. Enjoy your new vehicle!

September 30, 2020

Customer service at Lexus of Roseville is always top notch. Our service advisor, Brent Colley, always goes above and beyond! It’s one of the many reasons we are on our 3rd Lexus. More

by Carolinedt
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Sep 30, 2020 -

Lexus of Roseville responded

Thank you for sharing your feedback, Caroline. We're glad to hear that Brent continues to provide you with great service during your visits to Lexus of Roseville!

September 30, 2020

Best service department in Sacramento/Roseville area. Checked in and walked to coffee maker once the cup was filled my name was called by my service advisor. This was at 10:20 A.M. The place was packed More

by BRUCEDAMUNDSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley, Matt Anhaiser
Oct 01, 2020 -

Lexus of Roseville responded

Thank you for the 5-star review! It means a lot to hear you say that we have the best service department in the Sacramento area, and we will certainly pass along your kind words to our team at Lexus of Roseville. It was our pleasure to assist you, and we look forward to your next visit!

September 30, 2020

Our sales consultant was fantastic. Tristan Regnani listened to what we were looking for and brought us a couple of options. He stayed with us during the process and didn't leave to try to sell anothe More

by MCJESSUP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Tristan Regnani
Oct 01, 2020 -

Lexus of Roseville responded

Thank you for the review! We are so glad you enjoyed working with Tristan and Lynn here at Lexus of Roseville, and we will certainly let them know that you appreciate their help. We hope that you continue to enjoy your newly purchased vehicle!

September 29, 2020

Great experience with very nice people. I am happy with my purchase. Since I bought the car on a Sunday there wasn’t full staff to take care of some scuffs on the car, but I was assured that it will be tak More

by HEATHERMLAING05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Douglas, Dennis Tachera, Chris Carey, Scott Silverman, Mark Elamad
Sep 29, 2020 -

Lexus of Roseville responded

Heather - thank you for posting about your wonderful car buying experience with our team! We're pleased to see that Scott took care of you during each step. All of us at Lexus of Roseville look forward to working with you next time!

September 29, 2020

My experience at the Lexus of Roseville was great. I had my car serviced in less than 2 hours and was provided a loaner car, which I used to take care of some personal business while my car was being servic More

by frazaqpur
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rugg
Sep 29, 2020 -

Lexus of Roseville responded

This is fantastic feedback to receive! We are delighted to hear that your recent repairs were completed in a timely manner and that you were able to enjoy a loaner vehicle in the meantime. Thank you for choosing Lexus of Roseville!

September 29, 2020

The Service adviser, Roger William, did not deliver the service as he promised. The service manager, David Rugg, did not return my phone calls. I left him two voice messages. More

by Kenn Dang
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Roger T William, Jr. Service advisor , David Rugg
Oct 14, 2020 -

Lexus of Roseville responded

Kenn - I'm so sorry that you weren't satisfied with our service and that David hasn't gotten in touch to discuss this further. I will speak with my team to find out exactly what happened here, but I would also be glad to take your call to see what I can do to help. Please consider reaching out to me directly. Thank you, Jay U. - General Sales Manager - 916-472-7422

Oct 14, 2020 -

Kenn Dang responded

Thank you Jay! If you need additional information, please don't hesitate to reach out to me at 916-425-8314.

September 29, 2020

Amazing! Amazing! I made great memories for our 1st car. Everyone was very friendly and welcoming. Joe was really helping us to understand all the features of the car we selected and we came home with a hap More

by Mandalapuanushab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Nazer
Sep 30, 2020 -

Lexus of Roseville responded

Thank you for the review! Providing friendly and welcoming service is always the goal here at Lexus of Roseville, and it means a lot to know that we made it happen for you. We will certainly let Joe know that you appreciate his help, and we hope that you continue to enjoy your newly purchased vehicle!

September 28, 2020

Matt was and always great to work with! No drama just gets things done! This trip was a simple nail in a tire issue but Matt took care of it in short order🙏🏻👍🏼 More

by RORYJEC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rugg, Matt Anhaiser
Sep 28, 2020 -

Lexus of Roseville responded

It's great to hear that Matt took excellent care of you and your vehicle at your recent visit to Lexus of Roseville. Thanks so much for stopping by to write us a review!

September 28, 2020

The dealership presented in a professional organized fashion. The Sales personnel were motivated, and attentive, in particular was Mr. Boris Velikov. He was upbeat, considerate and was informative with More

by M_MVASQUEZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boris Velikov
Sep 29, 2020 -

Lexus of Roseville responded

There are so many compliments in your review which we just love! It's great to hear that Boris's service stood out to you and could assist with your car search. Thank you for trusting your business to Lexus of Roseville and recommending us to your friends. We hope that you are enjoying your new vehicle!

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