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Lexus of Roseville

Roseville, CA

4.8
1,831 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,831 reviews

October 01, 2020

Scott was honest. Did not jerk me around and was willing to make a deal. Which led to a quick buying experience with no pressure More

by HESTRADA80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Scott Silverman
Oct 01, 2020 -

Lexus of Roseville responded

Thank you for taking the time to share! We appreciate your feedback and are happy to hear that Scott was able to get you into your new vehicle. Congratulations and we hope to see you again at Lexus of Roseville!

October 01, 2020

Lexus of Roseville is always a winner. You are successful because your service department is second to none. Clean, efficient, professional, friendly, always a pleasure to have my cars serviced th More

by RamGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger W.
Oct 01, 2020 -

Lexus of Roseville responded

Thank you for the 5-star review! We are so glad our team provided the efficient and professional service we pride ourselves on at Lexus of Roseville, and it is always a pleasure to service your vehicles here. We look forward to your next visit!

October 01, 2020

Nelson was very professional. Easy to make an appointment, fast turn around time. Loaner car was available also. Great that they wash the car for you also.. More

by nunzio747
Recommend Dealer
Yes
Employees Worked With
Nelson Rodriguez
Oct 01, 2020 -

Lexus of Roseville responded

We appreciate the kind feedback! It is wonderful to hear that Nelson delivered such an efficient service experience. Thank you for your business and we hope to see you back at Lexus of Roseville next time!

October 01, 2020

Matt and the service department did an outstanding job! Their attention to detail is second to none. The Lexus Team of Roseville is wonderful to work with. Thank you! More

by rdomingo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Anhaiser
Oct 01, 2020 -

Lexus of Roseville responded

Thank you for the positive feedback about your recent visit to Lexus of Roseville! It was our pleasure to take great care of you and your vehicle!

September 30, 2020

This was my first time ever buying a car. It was an easy, stress free experience. I never felt pressured to buy. All my questions were answered. I felt well taken care of. More

by ELIZYUHAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Hunt
Oct 01, 2020 -

Lexus of Roseville responded

Thank you for taking the time to leave us a review! We are so pleased to hear that we provided the stress-free service we pride ourselves on at Lexus of Roseville, and we are honored that you came to us for your first car purchase. Enjoy your new vehicle!

September 30, 2020

Customer service at Lexus of Roseville is always top notch. Our service advisor, Brent Colley, always goes above and beyond! It’s one of the many reasons we are on our 3rd Lexus. More

by Carolinedt
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Sep 30, 2020 -

Lexus of Roseville responded

Thank you for sharing your feedback, Caroline. We're glad to hear that Brent continues to provide you with great service during your visits to Lexus of Roseville!

September 30, 2020

Best service department in Sacramento/Roseville area. Checked in and walked to coffee maker once the cup was filled my name was called by my service advisor. This was at 10:20 A.M. The place was packed More

by BRUCEDAMUNDSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley, Matt Anhaiser
Oct 01, 2020 -

Lexus of Roseville responded

Thank you for the 5-star review! It means a lot to hear you say that we have the best service department in the Sacramento area, and we will certainly pass along your kind words to our team at Lexus of Roseville. It was our pleasure to assist you, and we look forward to your next visit!

September 30, 2020

Our sales consultant was fantastic. Tristan Regnani listened to what we were looking for and brought us a couple of options. He stayed with us during the process and didn't leave to try to sell anothe More

by MCJESSUP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Tristan Regnani
Oct 01, 2020 -

Lexus of Roseville responded

Thank you for the review! We are so glad you enjoyed working with Tristan and Lynn here at Lexus of Roseville, and we will certainly let them know that you appreciate their help. We hope that you continue to enjoy your newly purchased vehicle!

September 29, 2020

My experience at the Lexus of Roseville was great. I had my car serviced in less than 2 hours and was provided a loaner car, which I used to take care of some personal business while my car was being servic More

by frazaqpur
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rugg
Sep 29, 2020 -

Lexus of Roseville responded

This is fantastic feedback to receive! We are delighted to hear that your recent repairs were completed in a timely manner and that you were able to enjoy a loaner vehicle in the meantime. Thank you for choosing Lexus of Roseville!

September 29, 2020

The Service adviser, Roger William, did not deliver the service as he promised. The service manager, David Rugg, did not return my phone calls. I left him two voice messages. More

by Kenn Dang
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Roger T William, Jr. Service advisor , David Rugg
Oct 14, 2020 -

Lexus of Roseville responded

Kenn - I'm so sorry that you weren't satisfied with our service and that David hasn't gotten in touch to discuss this further. I will speak with my team to find out exactly what happened here, but I would also be glad to take your call to see what I can do to help. Please consider reaching out to me directly. Thank you, Jay U. - General Sales Manager - 916-472-7422

Oct 14, 2020 -

Kenn Dang responded

Thank you Jay! If you need additional information, please don't hesitate to reach out to me at 916-425-8314.

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