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Lexus of Roseville

Roseville, CA

4.8
1,831 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,831 reviews

October 07, 2020

Go recall done and service but would have given 5 star if they would have cleaned my car and the inside. Mats were tossed and not put back and foot prints all over my back mats not happy with that. Clair wa More

by CUTHBERTDANNY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clare Meline
Oct 08, 2020 -

Lexus of Roseville responded

We're known for performing meticulous work as we want guests to be confident in our services. I apologize for leaving the wrong impression during your recent visit and I will address these concerns with the right people. Thank you for your business and please don't hesitate to call if you would like to share additional feedback. Jay U. - General Sales Manager - 916-472-7422

October 07, 2020

Brent delivers awesome customer service every single time! He doesn't hesitate to recommend maintenance or repairs that will save money in the long term and keep my vehicle in proper condition so as to More

by KANDACEM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Oct 07, 2020 -

Lexus of Roseville responded

Kandace - Thank you for trusting Lexus of Roseville to get the job done. We are thrilled to hear that Brent continues to impress you during your service visits and we look forward to taking care of you next time!

October 06, 2020

If I could give a negative 5 stars I would! And what’s even worse is I am a repeat customer. My first experience versus this experience are at completely different ends of the spectrum. I purchased a vehi More

by Private
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lynn Slater, Dennis Tachera, Chris Carey, Joe Nazer, Boris Velikov
Oct 23, 2020 -

Lexus of Roseville responded

This is a concerning review to read, and it certainly doesn't sound like the friendly and accommodating service we pride ourselves on here. Customer satisfaction is our number one priority, and I'm disappointed we let you down. I would be more than willing to speak with you directly about what happened to see what we can do to make this right. Please don't hesitate to give me a call. Thank you, Jay U. - General Sales Manager - 916-472-7422

October 06, 2020

The sales team was a quite helpful and knowledgeable. The Due Bill work was efficiently scheduled, then performed well. Overall we are quite pleased with our experience here. More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Brent Colley, Sean Buth, Tristan Regnani
Oct 06, 2020 -

Lexus of Roseville responded

Ed - Thank you so much for the positive feedback about our Sales Team! We are happy to hear that your buying process went smoothly. Have fun in your new ride! - Lexus of Roseville team

October 06, 2020

Tristian was professional, knowledgeable, respectful and friendly. He was very accommodating returning calls and meeting with us. Closing the deal was very easy low stress no pressure More

by Cindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Chris Carey, Tristan Regnani
Oct 06, 2020 -

Lexus of Roseville responded

Cindy - thank you for reviewing the wonderful experience you had with Tristan at Lexus of Roseville. We strive to deliver a seamless and enjoyable process and it is great that came true for you!

October 06, 2020

Matt was incredibly courteous, he took the time to make sure that I felt satisfied with the service provided. He went out of his way to make sure I had transportation to and from my appointment, he was eff More

by jill93b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Anhaiser
Oct 06, 2020 -

Lexus of Roseville responded

Thank you, Jill. for stopping by to review Lexus of Roseville! We are pleased to hear that Matt was so accommodating as it is our goal to meet the needs of guests. Hope to see you next time!

October 06, 2020

This is my 1st time at this dealership. My car service was done before the estimated the time. Social distancing with clean lobby to wait for your vehicle. My car was was washed inside and out and complet More

by Dee
Recommend Dealer
Yes
Employees Worked With
Matt Anhaiser
Oct 06, 2020 -

Lexus of Roseville responded

Dee - Thank you for allowing us the chance to earn your business! We are happy to hear that you felt comfortable during your visit and drove home in a freshly cleaned car. Enjoy your day! - Lexus of Roseville team

October 06, 2020

Always great service. Always know car is well taken care of every visit. Roger is a great service advisor. He is helpful, knowledgeable and efficient. More

by BONNIE24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger
Oct 06, 2020 -

Lexus of Roseville responded

Thank you for trusting Lexus of Roseville with your vehicle. We strive to deliver excellent service and it is fantastic to see that Roger always hits the mark. Our team looks forward to your next visit!

October 06, 2020

Jeremy was very helpful and found out answers to questions I asked that he did not know. He was respectable and friendly, always making sure my wife and I were comfortable. More

by Otis BENNING
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Monschau
Oct 07, 2020 -

Lexus of Roseville responded

Otis, thank you for the review! Jeremy is a fantastic member of our team at Lexus of Roseville, and we are so glad he provided the helpful and knowledgeable service we pride ourselves on here. We will be sure to let him know that you and your wife appreciate his help, and we hope to see you again sometime!

October 05, 2020

Great service as usual. Expectations were addressed up front and were met. Roger was very helpful and professional. Excellent service. Makes the drive from Chico palatable. More

by cheekoman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Williams
Oct 05, 2020 -

Lexus of Roseville responded

Thank you for reviewing Lexus of Roseville! We are pleased to hear that Roger made your drive to us worthwhile by providing great service. Hope to see you next time!

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