Lexus of Roseville

Always great service. Always know car is well taken care of every visit. Roger is a great service advisor. He is helpful, knowledgeable and efficient. of every visit. Roger is a great service advisor. He is helpful, knowledgeable and efficient. More

Jeremy was very helpful and found out answers to questions I asked that he did not know. He was respectable and friendly, always making sure my wife and I were comfortable. questions I asked that he did not know. He was respectable and friendly, always making sure my wife and I were comfortable. More

If I could give a negative 5 stars I would! And what’s even worse is I am a repeat customer. My first experience versus this experience are at completely different ends of the spectrum. I purchased a vehi even worse is I am a repeat customer. My first experience versus this experience are at completely different ends of the spectrum. I purchased a vehicle from Lexus of Roseville on Saturday and had a horrific experience! First, the internet sales person Joe and our sales person was arguing over who was going to claim us as a sale! And just so happen I walked in at the right time and overheard them talking about making a deal on us. Not to mention Joe sent me an email an hour or two after the argument knowing we were still at the dealership. Secondly, they did not provide us with any room to negotiate or discuss pricing although I attempted to show them the website indicated this vehicle was overpriced. NO DISCUSSION! Thirdly, the finance manager lynn DID NOT offer gap insurance but offered every extended and maintenance warranty known to mankind!. I returned the next day asking why he didn’t off gap insurance and I want to have gap insurance! He passes the responsibility off to Dennis and tells me to contact Dennis on Monday! I called Monday morning and Dennis tells me I need to to talk to Lynn. I call my salesman Boris and he has Chris the manager calls me. At this point I am literally in tears because of the experience I’ve had with this dealership and I feel like I have been taken advantage of! I supposed to be excited about my new purchase and I don’t even want the vehicle anymore! I finally sends an email to customer relations For help and is get contacted to come in to fix their xxxxup . I get to the dealership and Dennis make sure I understand he didn’t want to get involved with this. So of course the rest of the signing was uncomfortable and direct answers. Although, they fix the loan issue, I will never shop there again! Lexus of Roseville hit a whole new level of low for me NEVER AGAIN! More

The sales team was a quite helpful and knowledgeable. The Due Bill work was efficiently scheduled, then performed well. Overall we are quite pleased with our experience here. Due Bill work was efficiently scheduled, then performed well. Overall we are quite pleased with our experience here. More

Tristian was professional, knowledgeable, respectful and friendly. He was very accommodating returning calls and meeting with us. Closing the deal was very easy low stress no pressure friendly. He was very accommodating returning calls and meeting with us. Closing the deal was very easy low stress no pressure More

Great service as usual. Expectations were addressed up front and were met. Roger was very helpful and professional. Excellent service. Makes the drive from Chico palatable. front and were met. Roger was very helpful and professional. Excellent service. Makes the drive from Chico palatable. More

Great service as usual. Roger was professional, friendly and efficient. I have confidence that my Lexus will be properly taken care of every time. I've had my Lexus' serviced at Roseville Lexus for many y and efficient. I have confidence that my Lexus will be properly taken care of every time. I've had my Lexus' serviced at Roseville Lexus for many years and have had no problems. More

Fast, friendly, professional, and convenient. Fast, friendly, professional, and convenient. Fast, friendly, professional, and convenient. Fast, friendly, professional, and convenient. Fast, friendly friendly, professional, and convenient. Fast, friendly, professional, and convenient. Fast, friendly, professional, and convenient. Fast, friendly, professional, and convenient. More

Always top tier service. I have full confidence my Lexus will be taken care of correctly the first time, every time. Couldn’t ask for more. will be taken care of correctly the first time, every time. Couldn’t ask for more. More

Roger was professional, friendly and efficient, as usual. I will continue to do my business with him. I appreciate good service and am pleased when I receive it. Thank you, Meaghan Robinson I will continue to do my business with him. I appreciate good service and am pleased when I receive it. Thank you, Meaghan Robinson More