Lexus of Roseville
Roseville, CA
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Go recall done and service but would have given 5 star if they would have cleaned my car and the inside. Mats were tossed and not put back and foot prints all over my back mats not happy with that. Clair wa they would have cleaned my car and the inside. Mats were tossed and not put back and foot prints all over my back mats not happy with that. Clair was great. Loaner eas clean and nice. More
Brent delivers awesome customer service every single time! He doesn't hesitate to recommend maintenance or repairs that will save money in the long term and keep my vehicle in proper condition so as to time! He doesn't hesitate to recommend maintenance or repairs that will save money in the long term and keep my vehicle in proper condition so as to hopefully avoid the need for major costly repairs in the future. Thank you, Brent! I totally trust you! Kandace M. More
If I could give a negative 5 stars I would! And what’s even worse is I am a repeat customer. My first experience versus this experience are at completely different ends of the spectrum. I purchased a vehi even worse is I am a repeat customer. My first experience versus this experience are at completely different ends of the spectrum. I purchased a vehicle from Lexus of Roseville on Saturday and had a horrific experience! First, the internet sales person Joe and our sales person was arguing over who was going to claim us as a sale! And just so happen I walked in at the right time and overheard them talking about making a deal on us. Not to mention Joe sent me an email an hour or two after the argument knowing we were still at the dealership. Secondly, they did not provide us with any room to negotiate or discuss pricing although I attempted to show them the website indicated this vehicle was overpriced. NO DISCUSSION! Thirdly, the finance manager lynn DID NOT offer gap insurance but offered every extended and maintenance warranty known to mankind!. I returned the next day asking why he didn’t off gap insurance and I want to have gap insurance! He passes the responsibility off to Dennis and tells me to contact Dennis on Monday! I called Monday morning and Dennis tells me I need to to talk to Lynn. I call my salesman Boris and he has Chris the manager calls me. At this point I am literally in tears because of the experience I’ve had with this dealership and I feel like I have been taken advantage of! I supposed to be excited about my new purchase and I don’t even want the vehicle anymore! I finally sends an email to customer relations For help and is get contacted to come in to fix their xxxxup . I get to the dealership and Dennis make sure I understand he didn’t want to get involved with this. So of course the rest of the signing was uncomfortable and direct answers. Although, they fix the loan issue, I will never shop there again! Lexus of Roseville hit a whole new level of low for me NEVER AGAIN! More
The sales team was a quite helpful and knowledgeable. The Due Bill work was efficiently scheduled, then performed well. Overall we are quite pleased with our experience here. Due Bill work was efficiently scheduled, then performed well. Overall we are quite pleased with our experience here. More
Tristian was professional, knowledgeable, respectful and friendly. He was very accommodating returning calls and meeting with us. Closing the deal was very easy low stress no pressure friendly. He was very accommodating returning calls and meeting with us. Closing the deal was very easy low stress no pressure More
Matt was incredibly courteous, he took the time to make sure that I felt satisfied with the service provided. He went out of his way to make sure I had transportation to and from my appointment, he was eff sure that I felt satisfied with the service provided. He went out of his way to make sure I had transportation to and from my appointment, he was efficient, and he was extremely kind. More
This is my 1st time at this dealership. My car service was done before the estimated the time. Social distancing with clean lobby to wait for your vehicle. My car was was washed inside and out and complet was done before the estimated the time. Social distancing with clean lobby to wait for your vehicle. My car was was washed inside and out and completely dry. More
Always great service. Always know car is well taken care of every visit. Roger is a great service advisor. He is helpful, knowledgeable and efficient. of every visit. Roger is a great service advisor. He is helpful, knowledgeable and efficient. More
Jeremy was very helpful and found out answers to questions I asked that he did not know. He was respectable and friendly, always making sure my wife and I were comfortable. questions I asked that he did not know. He was respectable and friendly, always making sure my wife and I were comfortable. More
Great service as usual. Expectations were addressed up front and were met. Roger was very helpful and professional. Excellent service. Makes the drive from Chico palatable. front and were met. Roger was very helpful and professional. Excellent service. Makes the drive from Chico palatable. More