Back

Lexus of Roseville

Roseville, CA

4.8
1,831 Reviews

300 Automall Dr

Roseville, CA

95661

Directions

By Type

Showing 1,831 reviews

October 16, 2020

My salesman didn’t know too much about Toyota 4Runner he’s a Lexus expert . Buying it was the longest process there for me and then when it comes to financing it we were rushed . Lynn in the finance dep More

by 4RUNNERGURL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Lynn Slater, Scott Silverman
Nov 06, 2020 -

Lexus of Roseville responded

This is a disappointing review to read. I assure you that we strive for knowledgeable and accommodating service here, and I'm sorry that we didn't leave you with that impression. I also apologize for the lack of follow-up communication on our end. I would be more than willing to speak with you to see what we can do to address your concerns. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Jay U. - General Sales Manager - 916-472-7422

October 15, 2020

I am always very comfortable and confident with the service I receive at Lexus of Roseville. Customer service is friendly, fast and efficient. I love that my car gets thoroughly cleaned before I get it More

by LARRY.ACEVES62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson Rodrigues
Oct 15, 2020 -

Lexus of Roseville responded

Larry, thank you for the review! We are grateful for your business here at Lexus of Roseville, and we look forward to your next visit!

October 15, 2020

Always professional. I much preferred the old loaner program when you didn’t feel obligated to take out extra insurance. I prefer my Lexus to the Range Rover you provided. Better back up camera, but tha More

by QUIGHARTMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clare
Oct 16, 2020 -

Lexus of Roseville responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your vehicle here, and I will be sure to share your feedback concerning our loaners with my team. If there is anything more I can do for you, please don't hesitate to give me a call. Thank you, Jay U. - General Sales Manager - 916-472-7422

October 15, 2020

Roger was an excellent liaison and a perfect gentleman in getting my recall issue dealt with. He displayed only professional traits throughout, knowing in advance that this job ticket would not be paid for b More

by CHRIS@MOUNTAINAIRCOOL.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Williams
Oct 15, 2020 -

Lexus of Roseville responded

Chris - We truly appreciate you taking the time to write us a review so that others will know what it's like to be a guest at Lexus of Roseville! It's wonderful to hear that you felt comfortable during your visit and that Roger assisted with your recall repairs. We also love that you drove home in a freshly washed car. Thank you for your support!

October 15, 2020

Arrived and was met within a few minutes and completed service review. Service advisor was friendly, helpful, professional, and courteous. I would highly recommend her and this dealership! More

by Iceman
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tascha Wells
Oct 15, 2020 -

Lexus of Roseville responded

Thank you for taking the time to review us! It is wonderful to hear that you had such an accommodating service experience at Lexus of Roseville. We appreciate your support and hope to work with you again down the road! Safe travels!

October 14, 2020

The dealership is in a nice quiet location where you have the freedom to take it on a test drive without feeling the pressure of traffic. Som Praseuth made the car buying experience a pleasure. Everything More

by SABLUI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Som Praseuth
Oct 15, 2020 -

Lexus of Roseville responded

Your recommendation means so much to us! We are happy to hear that you enjoyed your test driving and purchasing experience working with our Lexus of Roseville team. Thanks so much for mentioning Som! We hope that you are loving your new vehicle.

October 14, 2020

We love our new UX200. Thank you to Joe Nazer who made our deal as smooth as possible. He was very helpful and straight forward who helped us a lot with our questions. Thank you also to his colleagues More

by bevs_rn05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Nazer, Som Praseuth, Jeremy Monschau
Oct 14, 2020 -

Lexus of Roseville responded

Thank you for taking a moment to post about your sales experience with Joe! At Lexus of Roseville, the satisfaction of guests is our priority and I am glad to hear that you were walked through the process. The Lexus UX 200 is an excellent vehicle and we hope that you enjoy driving it!

October 14, 2020

Arrived thirty minutes early.... was met within a few minutes and completed service review... A loner car was requested. The process was efficient and courteous. More

by DMARIEBYERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Oct 14, 2020 -

Lexus of Roseville responded

Thank you for the five-stars! It is great to hear that you had such an efficient experience at Lexus of Roseville. We appreciate your business and hope to work with you again down the road!

October 14, 2020

This is my first Lexus and this dealership is above and beyond any expectations I had. I'm a senior citizen and have some issues with technology but Som my salesman and Clare in service go beyond the expe More

by BRANTPRESSE2004WINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clare Meline, Lynn Slater, Jay Uppal, Som Praseuth
Oct 14, 2020 -

Lexus of Roseville responded

We are proud to have been a part of your first Lexus purchase and are thrilled to see that our team treated you to the top-notch service that we strive to offer. The satisfaction of guests means everything to us and it is great to see that Som and Clare walked you through the process to ensure you were confident in your vehicle. On behalf of all of us at Lexus of Roseville, we wish you safe travels and hope to work with you in the future!

October 14, 2020

GREAT SERVICE!!! Service advisor, Clare, was friendly, helpful, professional, and courteous. I would highly recommend her and this dealership! I will continue to give them my business! More

by sharjap869
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clare Smith
Oct 15, 2020 -

Lexus of Roseville responded

It is fantastic to hear that Clare delivered such a transparent and professional service experience! Thank you for your business and for taking the time to share. We appreciate your support and hope to work with you again at Lexus of Roseville!

...
137
...