Lexus of Riverside

Best expeirence ever in purchasing a new car My wife and I had the best experience leasing our 2017 Lexus IS 200t. Not only did we get an amazing deal but we were in and out in about 45 min. The My wife and I had the best experience leasing our 2017 Lexus IS 200t. Not only did we get an amazing deal but we were in and out in about 45 min. The fastest we have ever purchased a car. our sales rep was amazing, friendly, informative and made our experience memorable. You definitely have customers for life we will recomend Lexus of Riverside And Joseph Luna to all our friends and family!!!! Thank You, Morales family More

Beyond Expectations! BEYOND EXPECTATIONS !!! Elva Padilla my Sales Consultant went above and over my expectations, she was knowledgeable about all of her products and tr BEYOND EXPECTATIONS !!! Elva Padilla my Sales Consultant went above and over my expectations, she was knowledgeable about all of her products and treated me with the utmost care and respect explaining everything at a level that was well appreciated. I love my new 300h Lexus !! Kudos to Finance Manager Lisa Hamilton and Tech Specialist Kevin Galvez. Thank YOU Elva Padilla . Chris Ann Kallgren More

beware of false advertising We spoke with the Internet salesman Cory and set up an appointment to view a car I saw online. I drove 2 hours in traffic just to find out that the ca We spoke with the Internet salesman Cory and set up an appointment to view a car I saw online. I drove 2 hours in traffic just to find out that the car I went to see didn't have the features that were clearly listed on the ad. Very frustrating. More

Superb experience of purchasing via the Internet Dept I'm surprised to see so many negative reviews of this dealership, but maybe that was from the past. Just bought a new Lexus via the internet dept. Di I'm surprised to see so many negative reviews of this dealership, but maybe that was from the past. Just bought a new Lexus via the internet dept. Did my research online and then sent an email message in - Christopher Sweaney , Manager of the Internet sales dept was very helpful, prompt and upfront from the start. Once I went in for the purchase, everything was very smooth and the price as agreed upon with an excellent sales weekend discount. Lisa Hamilton in Finance was also very good, efficient in processing the loan , and helpful. I would fully recommend purchasing a Lexus through Chris Sweaney More

Broken promise. After six RX350 in a row in the last 18 years Lexus of Riverside has lost a good customer. Bad service topped by changing the offer last minute. Sta After six RX350 in a row in the last 18 years Lexus of Riverside has lost a good customer. Bad service topped by changing the offer last minute. Stay away from underhanded deals. Thanks Lexus of riverside. More

terrible service, felt discriminated against My parents went to the Lexus of Riverside yesterday with serious intent to purchase a Lexus SUV. Upon arrival, they were met by a salesperson, Dennis My parents went to the Lexus of Riverside yesterday with serious intent to purchase a Lexus SUV. Upon arrival, they were met by a salesperson, Dennis. They had been there previously. THis time was to test drive the vehicle and then purchase the car. They asked Dennis to test drive the Lexus SUV. To their surprise, Dennis refused to let them until they agree on the purchasing price. The manner that he responded and the way he treated my parents is beyond comprehension. They felt discriminated against, he was rude and unfriendly. Ultimately, they left the place without a new car and without the test drive. We have a lot of relatives in the Riverside area and most of them are Lexus owners. We will be telling them and our friends to stay away from this place. This dealership place need to revisit their business model and retain their staff. Fire those that don't embrace friendly and non-discriminate services. Overall, terrible experience. It is sad that there are still these kind of people that exist on this planet. More

Shady sales practice. We were told we would not incur any further fees with our lease return. We were told this on three separate occasions. We ended up receiving a lease r We were told we would not incur any further fees with our lease return. We were told this on three separate occasions. We ended up receiving a lease return bill three months later and Lexus of Riverside would only cover half. We did not receive any paperwork showing that the car would be returned and we would be billed nor have they supplied any. More

Appalling Sales Department and Management Avoid dealer at all cost. Far from being "Simply Better," as they state. After 2 bad experiences and how they were handled I cannot recommend buying a Avoid dealer at all cost. Far from being "Simply Better," as they state. After 2 bad experiences and how they were handled I cannot recommend buying a car here. Customer service from the sales department is horrible. They are not honest and "play games" to make you pay more. After ending my lease and starting another one at the this dealer, I was unable to give good ratings on a survey for my salesman due to his rude attitude and lack of care to make the experience as easy as possible. I showed up at the dealer to get a quote, and they refused to give me one because I didn't have my co-signer present even though they already have our credit info. Then after some convincing they gave me quote that was much higher than my previous car. Cross shopped with dealers in LA which offered much better deals (several thousands) for the same exact car. Wanted to buy from local dealer due to perks, so I contacted them and they started slandering the other dealers. Then I told them that the other car has the car and I will go down to get the car. They changed their tune immediately and said they will match it since they already traded with another dealer. None of the paperwork was started even though they had most of our info on record. We waited for 3 hours, while salesman was on his phone, for them to finally get us in the finance office. When we got in, the finance person was confused and didn't know what was going on. Spent another hour signing paperwork. When we finally finished, the dealer had been closed and the salesman rushed us out the door. Even though I wasn't able to give a good rating on the survey, I returned to the dealer again to purchase another Lexus in hopes of having a better experience with a different salesman. After haggling a bit, the salesman brought a copy of the survey and stated, "My manager says we cannot come any lower on the price due to your past survey. Your survey really hurt us so we need a way to make up for the loss." Punishing a customer for their survey is a low blow. No follow-up was made after they received the survey to find out reasons for mediocre ratings. As I let the salesman know about my disappointment and disgust, the sales general manager (Mark Marchant) finally came out and started yelling and lecturing me. "How can you give us a bad survey after we got you such a good deal? Your deal was one of the worst for my dealer. I trusted that you would give my salesman a good review and you didn't. My salesman lost his holiday bonus because of you and your survey. It seems like we can't please customers like you." He didn't allow me to explain before he told us to leave and stormed off. He seemed to be set on getting revenge and teaching me a lesson. When I got a quote from a different dealer that was a couple thousand less, on a similar car, he started slandering the other dealer saying that it was a trick and too good to be true. Went down to the other dealer and picked up the car for the deal I wanted. It is obvious that the sales GM had an agenda to rip us off by using the past survey as ammunition. When I brought my experience to the attention of the GM for the dealer, she ignored the email, and a different personnel at the dealer had to get a response over the incident for me. She told the personnel to tell me that she "did not agree with my statements and therefore we would need to agree to disagree." No follow-up, apology, or desire to investigate the situation. I have never encountered so many rude managers in my life. They treat their loyal, returning customers like trash after one little survey. Be careful what you say on their surveys because they are not anonymous and can be used against you when you try to be honest. Dealer does not represent the Lexus reputation for excellence. Other dealers provide more competitive pricing and better inventory. More

Would not recommend. Phone call different than in person. I spoke to and emailed with Danny in internet sales. I have a current Lexus lease and was looking to buy. He assured me over the phone that ending the I spoke to and emailed with Danny in internet sales. I have a current Lexus lease and was looking to buy. He assured me over the phone that ending the lease earlier would not be a problem. He even got me numbers knowing about my lease. I scheduled an appointment to see him. He conveniently was busy and had us see someone named John. John test drove the car with me. When we sat down after I drove over an hour each way, he then told me that he couldn't do anything about my lease and I'd have dual payments for 5 months. I wasted a day driving there and being lied to. Not only would I never buy a car from them but after 2 Lexuses I'm considering not owning another. More

I spoke with Danny from the Internet Sales department on the morning of 11/27/2013. I was looking to purchase a 2013 Scion FRS we agreed on a price that morning and I agreed to meet with him @ 2:00 pm PST. the morning of 11/27/2013. I was looking to purchase a 2013 Scion FRS we agreed on a price that morning and I agreed to meet with him @ 2:00 pm PST. I met with Danny test drove unit was ready to purchase. We started the paperwork process and they wanted me to fill out credit application. I did not want to fill out Credit application since I had a blank check from Capital One Auto. The General Sales Manager came over and insisted I give my SS number and fill out a credit application since Capital One has returned checks on the dealership. I asked them why is he on the Capital One Auto website for approved dealerships? No reply. I left the dealership quite upset Danny tried to to Talked to me but the GSM stated let him go! The reality of the situation is he was upset he couldn't run my credit with his banks. SORRY I do not want nor do I need his financing. More