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Lexus of Riverside

Riverside, CA

4.8
627 Reviews
Call Dealership (951) 353-0903
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3150 Adams Street

Riverside, CA

92504

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627 Reviews of Lexus of Riverside

December 23, 2021

Well I have been a customer of L of R since 1999 & drove past Crown Lexus from Rancho Cucamonga all those years, because Frank was a great person & me & my wife enjoyed working with him. My last visit kept More

by Len
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Frank Garcia
Report | Print
Dec 24, 2021 -

Lexus of Riverside responded

Len, I'm very sorry to hear that there was such a delay during your recent visit. We sincerely value the time our guests lend to us to complete their service, and I regret that your experience didn't better reflect that. We've been so grateful over the years for your loyalty, so we would appreciate the opportunity to discuss this experience and what more we can do to retain your patronage. Please consider reaching out, as I won't be able to get in touch with you without your full name. We are eager to help. Kindly, Don Churchill - Parts and Service Director - 951-353-0903

Dec 24, 2021 -

Len responded

We will not return to L of R at this time because we are a bit tired of the additional drive of 20 miles each way. Although we will miss Frank Garcia, the L of R no loaner car policy for certain services no longer meets with our approval and we are switching to Crown Lexus for both our 2020 NX 300h's. My vehicle has already been taken there, the next day after L of R did my wife's vehicle, and I was pleased with the service, which, by the way, was the exact same service and took just over one hour. We will leave the door open and see what the future brings, but as for now we will give Crown Lexus an opportunity. Thanks to Frank for his years of service to us. If I can make a suggestion, don't send the video of a customer's vehicle to the customer at 10:15 am and not have the vehicle ready for pick up until 12:10 pm, almost two hours later for just a practically new car 10,000. mile service with no repairs required. That seems ridiculous.

December 22, 2021

Hello, my names Lyne Wilson and I just want to share a little about my experience with Riverside Lexus. The dealership was very clean and the personnel wer very helpful and passionate to our needs. Thank More

by faithwalk727@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ingrid and Eric. Awesome employees
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Dec 22, 2021 -

Lexus of Riverside responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful service experience working with Lyne and the Lexus of Riverside team. Drive safely, and we hope to see you back again down the road!

December 22, 2021

Service at Lexus of Riverside has improved since Eric Smith returned to work. His customer service is outstanding and appreciated! More

by kathleenwilliams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Smith
Report | Print
Dec 23, 2021 -

Lexus of Riverside responded

Kathleen, thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Eric. Drive safely, and we hope to see you back again at Lexus of Riverside!

December 21, 2021

Quick efficient and to the point. Love the video analysis a it prepares for future needs More

by Shortyrn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik
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Dec 22, 2021 -

Lexus of Riverside responded

Thank you for the great review! We appreciate your support and are happy to hear that you are so confident in the Lexus of Riverside team to get the job done. Drive safely, and we hope to see you back again down the road!

December 21, 2021

Jerome was perfect for us. Took great care of us and LISTENED—-so important. Thanx. Kudos to Jacob in finance also. More

by Gpa427
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerome and Jacob
Report | Print
Dec 22, 2021 -

Lexus of Riverside responded

Thank you for the great review! We are thrilled to hear that Jerome and Jacob were able to assist with your purchase and get the job done. Drive safely in your new vehicle, and we hope to see you back again at Lexus of Riverside!

December 14, 2021

Very professional and accommodating. The video from the mechanic showing the work performed is outstanding and above and beyond. More

by Cathy.berryman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik
Report | Print
Dec 14, 2021 -

Lexus of Riverside responded

Thank you so much, Cathy! We are delighted to hear that the service video was helpful for you. All of us at Lexus of Riverside look forward to assisting you in the future.

December 13, 2021

Staff is really friendly and fast. Love how I received a video oh the tech checking my car. More

by Pprieto33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik
Report | Print
Dec 13, 2021 -

Lexus of Riverside responded

Thanks for sharing with Lexus of Riverside! We are pleased to hear that our team could provide you with five-star service, and you enjoyed the video we shared with you. See you next time!

December 08, 2021

Art is an excellent representative of your company. Personable, knowledgeable and professional. I will tell my colleagues of the great service received at Riverside Lexus. More

by Tmallis98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art
Report | Print
Dec 09, 2021 -

Lexus of Riverside responded

Thank you for taking the time to let Art know that he's doing a good job! We appreciate your kudos and hope to see you at Lexus of Riverside again next time. Take care!

December 08, 2021

Arthur is great in helping me with my maintenence appointment. I have total confidence as trust when I turn in my car to him and to the other managers as well. This is my third appointment and Arthur More

by Patrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arthur
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Dec 08, 2021 -

Lexus of Riverside responded

Thank you for taking the time to review us, Patrick! We appreciate your support and are happy to hear that you had such a successful service experience working with Arthur and the Lexus of Riverside team. Drive safely, and we hope to see you back again down the road!

December 08, 2021

My experience is always a great experience. Arthur is a great guy and steers you in the right direction for really keeping your car in tip top shape. I did have one problem when I dropped my car off. They More

by Cyrilprice27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arthur was a great guy.
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Dec 08, 2021 -

Lexus of Riverside responded

Your confidence in Arthur and the rest of the Lexus of Riverside service team means a lot! Our mission is to provide a great experience that our guests can be confident in, and feedback like yours lets us know we're hitting the mark. Thank you for the kudos and we hope to see you again down the road!

Dec 22, 2021 -

Cyrilprice27 responded

You will. Definitely.

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