Lexus of Quad Cities - Service Center

Lexus of Quad Cities is as high quality as the vehicle they sell. I'm driving my third and will never change brands. they sell. I'm driving my third and will never change brands. More

It was a pleasant experience and just ask for service specials you can save some money . Call for valet service, this option is not available online,but they can accommodate . specials you can save some money . Call for valet service, this option is not available online,but they can accommodate . More

Easy appointment scheduling. Knowledgeable service reps who get work done correctly and on time. I always feel confident with their service work. First class dealer. who get work done correctly and on time. I always feel confident with their service work. First class dealer. More

Desi was great. She greeted me promptly. She answered questions about the service my care needed. Arranged for a loaner. Nice experience questions about the service my care needed. Arranged for a loaner. Nice experience More

Service was timely and efficient. The problem was clearly outlined and explained. The rental was very nice and accessible. Bill stayed with me until I found the car outlined and explained. The rental was very nice and accessible. Bill stayed with me until I found the car More

Many thanks to Nichole Dahl for helping usThis is first Many thanks to Nichole Dahl for helping us This is first time I feel comfortable to work with Lexus best service I never ever have Many thanks to Nichole Dahl for helping us This is first time I feel comfortable to work with Lexus best service I never ever have More

QC Lexus Terrible Service and Communication Very disappointed in Lexus service, I felt disrespected by a rude service advisor in March. I was contacted by them to let them know if I was dissatis Very disappointed in Lexus service, I felt disrespected by a rude service advisor in March. I was contacted by them to let them know if I was dissatisfied in any way on my service visit prior to filling out the corporate Lexus survey. I did not ask for anything but was offered a rebate on my newly purchased battery. Two months later, nothing. wrote email to Todd Hopkins and Lexus service manager. They said they would look into it and cut a check immediately, that was May 21. It's been 6 weeks and still no check. I have had numerous Lexus vehicles and serviced them at QC Lexus. I will no longer service my current Lexus at Lujacks or purchase another vehicle from Lujack. More

Horrible service Traded my Range Rover for a Lexus for the sole purpose of being able to get service locally. My first trip to Lujack's Lexus service was a total disas Traded my Range Rover for a Lexus for the sole purpose of being able to get service locally. My first trip to Lujack's Lexus service was a total disaster. Made an appointment and was promised a loaner while my car was being serviced. When I dropped the car off, they said there were no loaners and asked that I make myself comfortable in the lounge. I was at the dealer for approximately 4 hours, which I spent watching customers coming and all being offered a ride home or somewhere else. I enquired about my car numerous times and was told various things. After 4 and a half hours, my car was finally done. While the car was being serviced something happened which dented my door. Also my hitch cover was missing. After talking to the service manager, I was promised that this would be taken care of right away and the dent would be fixed. I waited a week and never heard from them! I finally called and spoke to the manager of Lexus sales and he was horrified at my experience. I brought the car in right away, was provided with a loaner and the dent was fixed within 24 hours. Plus they found my hitch cover. I will be taking my car to Willis in Des Moines (3 hours away)when I need service again. So much for Lexus service at Lujacks! Such a dissapointment! More