Lexus of Portland

Lexus of Portland takes great care of both the vehicle and the customer! Great communication and service! and the customer! Great communication and service! More

This is an excellent dealership with an excellent service department. Don Smith is friendly, always helpful, and an all around great guy! department. Don Smith is friendly, always helpful, and an all around great guy! More

Have purchased 2 vehicles at this dealership and have had good experiences. My vehicle had a routine tune up which was finished at the time promised. Scheduling was a snap and Service rep Brian Lachenmeier w good experiences. My vehicle had a routine tune up which was finished at the time promised. Scheduling was a snap and Service rep Brian Lachenmeier was terrific - professional, knowledgeable, helpful, patient and friendly. I’d give him ten stars if I could. He made a potentially stressful situation a pleasant experience. More

Service rep Matt Iberg is the best! Friendly, patient, knowledgeable, and great at quality assurance! Friendly, patient, knowledgeable, and great at quality assurance! More

I would give this dealer a 5-star; however, the sales rep at the time of purchase 8 years ago was rude, haughty and an hour late in delivering my car, showing a lack of respect towards me. However, I believe at the time of purchase 8 years ago was rude, haughty and an hour late in delivering my car, showing a lack of respect towards me. However, I believe I got a fair deal for the car, and I’ve always had very good service from the Service Department, including valet service and loaner cars when I had the need. The friendly staff always goes above. More

I appreciate how staff works through glitches that can arise in servicing vehicles. There is always a workable solution that is amicable. arise in servicing vehicles. There is always a workable solution that is amicable. More

Only ask for lana or yasu in sales and only ask for jen in service. They are the all stars of this dealership. in service. They are the all stars of this dealership. More

Dealer treats all customers with respect. Probably as good an experience as you will get from a dealer. Probably as good an experience as you will get from a dealer. More

Salesman Andrew at Lexus of Portland was worth 6 stars, but I can't say the same for manager Hugo (who we never met). This particular manager stiffed us of $2,400 on our trade in, justifying it by claimin but I can't say the same for manager Hugo (who we never met). This particular manager stiffed us of $2,400 on our trade in, justifying it by claiming there was a problem with a tire. Our car had a full dealer service history, and the tires were still under warranty and in fantastic shape as was confirmed by the recent service report from Honda. He eventually climbed down a bit but still quibbled over $150 dollars on a car with pqckage we were purchasing of over $30,000. He also told us what I thought was most unlikely, saying our car would be sold on the Lexus lot, but no way would a prestigious Lexus dealership tight for space would offer a 2013 Honda C-RV, it would no doubt be sent off to auction. Overall, I can't praise Andrew the Salesman enough, excellent service from him, but the manager needs to go on a customer relations course and some education on how NOT to conduct oneself, and to come and meet the customers when there's a problem and smooth it out professionally, not use his salesman as the 'hit man' . ****** for Andrew * for manager. More

Visit was efficient knowledgable friendly and satisfactory in every way. I was 15 minutes early but was seen immediately on arrival. satisfactory in every way. I was 15 minutes early but was seen immediately on arrival. More