Lexus of Portland

Bad purchase experience When I first went to their facility to look at a car, the staff's attitude seemed very blase, and compared to other dealerships I've been at recently, When I first went to their facility to look at a car, the staff's attitude seemed very blase, and compared to other dealerships I've been at recently, it has an odd and unwelcoming layout. I then was shown a car I was interested in, and a couple of days later, a Saturday, we agreed on the terms of sale for a car. I told the salesperson that my family had plans for a family event in the Gorge the next day (a Sunday), but that I could cancel those plans and come in the next day with a check, since it was close to the end of the month and he had represented that they were giving us a deal to improve their month-end numbers, and I was trying to be considerate. We showed up at 12 noon on Sunday with our check, and the salesperson said, in effect, 'Sorry, but the car was sold last night.' I then asked to speak to the manager, Lana Tran, who was very cold, curt and unfriendly, and said there wasn't a deal until we were there in person. [Incidentally, that is legally incorrect (I am a legal professional), though I doubt she realizes that (yet).] I mistakenly thought that a dealership selling high-end cars would have a much more upstanding, honest and professional approach, and would be very service oriented (as as my past experience with luxury brand dealerships), but that turned out to be a flawed assumption. Basically it was everything BUT "What can we do to make this right? " A very disappointing experience all around, and basically a big waste of time. At this point, I have decided against buying a Lexus, even at an out of town dealership, because I assume that the service experience would be equally bad, and they are the only Lexus dealership/option in the Portland area. Just a bad experience all the way around. More

Amazing Sales and Service Staff at Kuni Lexus of Portland I purchased a certified pre-owned ES 300h from Tonya Wagner at Kuni Lexus of Portland yesterday. Best car buying experience in my life. Sales and serv I purchased a certified pre-owned ES 300h from Tonya Wagner at Kuni Lexus of Portland yesterday. Best car buying experience in my life. Sales and service staff were very friendly, and made every part of the buying process quick and easy. I very much recommend visiting Kuni Lexus of Portland for buying a vehicle. Thank you again! -Chris L. More

Horrible customer service in sales They hopped on us when we walked in -looked at several cars -& then asked to drive a couple of hybrids to compare - was ready to buy a car this weeken They hopped on us when we walked in -looked at several cars -& then asked to drive a couple of hybrids to compare - was ready to buy a car this weekend. The guy who was helping us was white, Mid 50's shorter, grey suite - only listing this as i do not remember his name. He was nice enough but not thrilled when we asked to test drive a car -seemed hassled but took the drivers license and insurance card -and never came back! Went back in to see what happened - he was no longer helping ="something came up" he said! Another guy ran to help apologizing - this one was gone another 20 minutes. We were there an hour - and never got to drive a car - and had to chase down the drivers license and insurance card. That felt very strange - not a secure way to handle such personal info -very uncomfortable. No reason for this behavior - we were 2 women in our 50's dressed well etc -not that it should matter - I was ready to buy that day. - and zero customer service. They had no reason to treat me that way - It was embarrassing to me - and really felt sorry for my friend who went out of her way to help me. BUT now if i buy a Lexus - I will have to have it serviced at Kuni Portland. Really seriously RIDICULOUS that i feel afraid to trust their dealership service ! So disappointing I did called & received amazing customer service from Kendall Lexus in EUGENE, OR. I exchanged several calls about models etc - they will deliver the car to my house - which is great but still need to drive one first :) Bummer since Eugene is 2 hours away - not sure where to go from here. More

6hrs! And they lost my car??? After talking to a salesman 2 vehicles would be ready when we arrived at 3pm to pick. Upon arrival 1 was there, not of our choice and a way higher pri After talking to a salesman 2 vehicles would be ready when we arrived at 3pm to pick. Upon arrival 1 was there, not of our choice and a way higher price. The salesman lied. Not only that they couldn't even find the car we were buying. I prefilled in the finance forms and somehow was put to the end of the line and got in there around 8pm after everyone else. They sent us across the street to eat and wait. It was the worst experience I've ever had and will NEVER BUY ANOTHER CAR from Kuni. More

Great customer service My fiancé and I drove up from Washington to purchase our RC 350, we were given a “sight unseen” appraisal and when we arrived, they apprised our trade My fiancé and I drove up from Washington to purchase our RC 350, we were given a “sight unseen” appraisal and when we arrived, they apprised our trade in to be less, they honored the appraisal without question and made our buying experience VERY enjoyable. Jeremy and Debra went above and beyond with the entire buying process. We will definitely be returning customers to Kuni Lexus and most definitely will refer friends when they’re in the market for a new car. More

Don’t drive up in a commoners car!!!!! Went to Kuni Lexus to buy a new LS. I arrived, with my friend, in his 2017 Toyota Corolla. Twice I tried parking in their cramped lot and twice told t Went to Kuni Lexus to buy a new LS. I arrived, with my friend, in his 2017 Toyota Corolla. Twice I tried parking in their cramped lot and twice told to move. Came back a few minutes later to find other customer vehicles parked. Walked around for 20 minutes, never even achknowledged. Asked a passing man wearing a Lexus jacket if he was a sales rep, he said he was busy but someone else would come out. 10 minutes later we left. Happened by the Beaverton Porsche, and decided to drop in. We were warmly greeted as we stepped from our humble auto. After 2 hours, I drove away in my brand new White Porsche Panamera! Thank you Kuni Lexus for being rude and standoffish. More

Service Team is amazing I have had two warranty repairs completed at Kuni Beaverton, as well as had the water pump on my GX460 replaced. Car repairs are never fun and, yet, t I have had two warranty repairs completed at Kuni Beaverton, as well as had the water pump on my GX460 replaced. Car repairs are never fun and, yet, the service team has always made the experience as easy as can be and have always been incredibly accomodating (bonus that they clean my car after every service). Listen, even my kids love them (maybe that's because of the chocolate). And, in case you're thinking I'm just a sucker for amazing customer service (and I am), I'll tell you that I also price shopped for the water pump replacement and found that a) Lexus was the cheapest, b) they provide a loaner vehicle, and c) it ended up being even cheaper than they quoted me because they were running some kind of special. My husband says I "drank the Lexus koolaid" and at this point I can't argue. PS. I did not purchase my vehicle from this dealership, so I have no idea if the sales team provides the same excellent experience. It seems that most of the poor reviews are about them and, frankly, I think the process of buying any car, anywhere, is pretty painful. I will, however, give them a chance when it's time for a new Lexus just because of how lovely the service team is. More

very bad experience with them I 've purchased an RX and asked them to not run my credit since I have my pre-approval; however, they ran 3-4 times for non-valid reasons. There wer I 've purchased an RX and asked them to not run my credit since I have my pre-approval; however, they ran 3-4 times for non-valid reasons. There were three incidents to the car and they told me only one. Such a lier dear , they just want to thrust a car to you. Not recommended More

positive experience always We recently purchased our second vehicle from your dealership. We experienced the same high quality of service as before. Lana was involved with We recently purchased our second vehicle from your dealership. We experienced the same high quality of service as before. Lana was involved with our first purchase and has remained in contact with us through out the years. Always professional and informative. Someone we love seeing when we visit the dealership. Because of her efforts to stay connected., we returned to your dealership and purchased our next Lexus. Brandon was our anchor man. He helped us navigate our way through the buying process and continues to stay in touch. A favorite and most rewarding experience was working with Rob. What a great guy. His knowledge and personality provided us with the best inservice we have ever experienced. He's 5 out of 5 stars in our book. Nathan is also someone we hold in high regard. In all the years he has never let us down. More

Dishonest Sales Practices Very disappointing experience at Kuni Lexus of Portland today. Salesperson led me to believe the vehicle I wanted to purchase was at the dealership, o Very disappointing experience at Kuni Lexus of Portland today. Salesperson led me to believe the vehicle I wanted to purchase was at the dealership, only to claim later he forgot it was at another dealership, in another state! The price I was given was 1) above invoice, 2) included $1,600 in obligatory “Accessories” he had also forgotten to mention previously, and 3) included a nearly $400 dealer prep charge! If you MUST have a Lexus in the Portland area, buy it from a dealer in California, or at least use a broker, but whatever you do, don’t go near Kuni Lexus of Portland. Dishonest and disreputable are two descriptors that clearly apply, and their negative effect on the brand should be of concern to Lexus/Toyota corporate. More